Tag Archives: chatbot
WhatsApp and WHO create a chatbot to share reliable coronavirus info
In an attempt to help users find accurate coronavirus information, WhatsApp and the World Health Organization (WHO) have launched a chatbot that will answer questions about the pandemic. When users text "hi" to the new WHO Health Alert (+41 79 893 18...
Facebook built a bot to help staff deflect awkward questions from relatives
If you think your dinners over the holiday period are awkward, spare a thought for Facebook employees who face a grilling from family members about the social media giant's disastrous reputation. In typical Facebook style, the company is tackling thi...
Facebook suspended Israeli PM’s campaign chatbot for hate speech
Facebook has suspended a chatbot linked to the official account of Israeli Prime Minister Benjamin Netanyahu, after it posted a message that said Israel's Arab politicians "want to destroy us all." It appears that the chatbot -- operated under the na...
Nuance’s AI uses real interactions to make chat bots smarter
Many high profile brands and companies have a customer service chat bot function on their website. Indeed, some research suggests that by 2020 conversational AI will be the main go-to for customer support in large organizations. But as the current te...
Microsoft buys chatbot company to juice its AI projects
Research company Gartner believes that by 2020, conversational AI -- or chat bots -- will be the predominant go-to for customer support in large organizations. So if you've got a question or a problem, chances are you'll be talking to a computer abou...
USA Today thinks chat bots can keep voters informed during midterms
USA Today is no stranger to using technology as a hook for political coverage, but this time it could be particularly helpful in performing your civic duty. It's rolling out chat bots across its properties that will help you keep tabs on various aspe...
Ubisoft’s AI-powered gaming assistant is now available
We got a sneak peek at Ubisoft's gamer-centric virtual assistant this past January, but it was only out in Canada in a sort of soft launch. Now, the helpful chatbot named Sam — part of the Ubisoft Club mobile app — is available to everyon...
Microsoft AI knows when to (politely) interrupt conversations
Most AI assistants can't really hold a conversation. They're fine with I-go-you-go dialogue, but most humans aren't quite so timid -- they know when to interrupt, and when to restart chat when there's an awkward pause. Microsoft wants to fix that. It...
Facebook tries giving chatbots a consistent personality
Dig into the personalities of chat bots and you'll find that they're about as shallow as they were in the days of Eliza or Dr. Sbaitso. They respond with canned phrases and tend to be blithely unaware of what you've said. Facebook wants to fix that....