Microsoft buys Sales Gamification Platform FantasySalesTeam

Posted on 03/08/2015 by i4u

Microsoft has acquired Incent Games Inc., the developer and owner of FantasySalesTeam.FantasySalesTeam is a sales gamification platform that’s helped hundreds of companies boost sales productivity...

Abandon Email As A Customer Service Channel At Your Peril

Posted on 02/03/2014 by forbes

When it comes to customer service and the channels that businesses use to serve their customers, most of the talk in the marketplace is about self-service, smartphone apps, social media etc etc. All...

People Dump Their Cable Providers for these Reasons

Posted on 19/02/2014 by forbes

Reducing customer departures and defections has become a chief priority for most communications service providers as markets mature and competition intensifies. So why do high levels of customer...

Sochi 2014: Is It Really Under Armour’s Fault?

Posted on 17/02/2014 by forbes

It has not been a good Olympics for the U.S. Speedskating team at Sochi. As of this writing, the team has no medals. None. They were expected to win many. This is a team that has won more...

Google and the Social CRM Business

Posted on 20/01/2014 by forbes

Relax, CRM vendors. Google is not getting into the customer relationship management business (CRM) anytime soon. But they should. Google seems to understand the Social CRM needs of small and medium...

12 E-Commerce Strategies To Grow Your Business This Year

Posted on 16/01/2014 by forbes

By Michael Evans and Jennifer Knight Your plans for the New Year call for growing your company’s revenue in 2014, but where will your increased sales come from — a larger salesforce, new markets, or...

Microsoft Just Put These 3 Companies Out Of Business

Posted on 13/01/2014 by forbes

Zendesk. Autotask. Freshdesk. These are three great little companies that make three excellent help desk/customer service management applications. But they, like others in this niche, could be in...

The Ignored Side Of Social Media: Customer Service

Posted on 09/01/2014 by forbes

The following post was published on the Knowledge@Wharton website on January 2, 2014. What do you do when your flight to San Francisco is cancelled at midnight and the airline insists on rebooking...

IBM’s New ‘Presence Zones’ Help Retailers Transform In-Store Experience

Posted on 09/01/2014 by forbes

At the National Retail Federation event next week, IBM will showcase a new technology that merges in-store, online, and mobile shopping into a single customer experience. The technology helps...

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