Around a year ago, Google unveiled Duplex, an AI-powered feature that can call businesses and book appointments for you. Ahead of this year's I/O, Google revealed the other half of the equation, a virtual customer service agent that can automatically...
Google’s CallJoy is an AI phone operator for small businesses
Around a year ago, Google unveiled Duplex, an AI-powered feature that can call businesses and book appointments for you. Ahead of this year's I/O, Google revealed the other half of the equation, a virtual customer service agent that can automatically...
Many high profile brands and companies have a customer service chat bot function on their website. Indeed, some research suggests that by 2020 conversational AI will be the main go-to for customer support in large organizations. But as the current te...
Apple's Business Chat, which lets you chat with companies through iMessage, was announced in 2017, though adoption has been somewhat slow. From today, however, Sprint customers can connect with customer service reps directly using the Messages app on...
Apple launched Business Chat last year as a simple way for iOS users to communicate with companies over iMessage. Now, Apple has announced that there are 30 new brands you can chat with via iMessage. For the first time, some of these companies are lo...
The whole point of Uber is to make getting from A to B as easy and convenient as possible, but when things go awry (which can include anything from confusing cleaning fees to allegations of harassment) getting in touch with an actual human on Uber's...
Many device makers give you the tools to capture and edit great photos, but they seldom teach you how to make the most of those tools. Apple thinks it can -- and unlike in the past, you don't need to show up in person to develop your skills. The comp...
It's no secret that a lot of carrier tech support is lousy. It's not just that you have to wade through menus -- it's that you're often pushed between support agents who only have the foggiest idea of your service history and are encouraged to get y...
Dish announced today that its customers can now chat with service representatives through Apple's Business Chat messaging service. Apple launched Business Chat earlier this year and it lets companies interact with their customers through iMessage. So...
Talking to a human when you need to contact Amazon seems close to impossible. Apparently, all you need to do to get a hold of Jeff Bezos though is have your puppy stolen by a delivery driver and guess the CEO's email address, according to CNBC. After...
Twitter's bot crackdown is great for improving the quality of the service, but might make it harder for businesses to use it effectively. That's why the company is tweaking its system to enable companies to better deal with bulk communications. In th...