Google Assistant on Pixel 4 may handle calls while you’re on hold

Google Assistant's ability to handle phone calls may extend beyond booking appointments. A 9to5Google source claims Assistant on the upcoming Pixel 4 will have the option of taking over when you're on hold, bringing you back when another human answe...

Many Google Duplex calls are from real people instead of AI

Google's Duplex reservations might be more widely available, but that doesn't mean the AI is ready to handle every call. The company has confirmed to the New York Times that about 25 percent of the Assistant-based calls start with a human in a call...

Recommended Reading: Google Duplex still confuses restaurants

One year later, restaurants are still confused by Google Duplex Natt Garun, The Verge Google had us in awe when it debuted the AI-powered Duplex tech at I/O 2018. The system can be used to make reservations on your behalf, and it can even make a c...

Google’s CallJoy is an AI phone operator for small businesses

Around a year ago, Google unveiled Duplex, an AI-powered feature that can call businesses and book appointments for you. Ahead of this year's I/O, Google revealed the other half of the equation, a virtual customer service agent that can automatically...