American Ebola Patients At Emory University Hospital Saturday


The first two American cases of the Ebola outbreak in West Africa will arrive in Atlanta on Saturday, August 2.According to Yahoo News, a special ward in Emory University Hospital has been set up for...

In Speaking About Healthcare, We’ve Forgotten Patient Satisfaction: How To Treat Hospital Patients Like Valued Customers


Patient satisfaction – customer service, really – in hospitals and healthcare: It’s time for the industry to raise the bar—and it needs to get a move on. Even though the goal of customer satisfaction...