A few things are more essential to the contact center businesses of today than a dialing system that harmoniously works with their workforce. It is for this reason that most make use of predictive dialers for their daily operations. As its name suggests, these are automated dialing solutions that accelerate and streamline the process behind making outbound calls. From the prediction of agent availability and the dialing rates’ preprogrammed calibration to their connection to live prospects, many lead and sales generation teams leverage predictive dialing to maintain a consistently high level of performance and productivity on call. Simply put, they…

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