Microsoft has acquired Incent Games Inc., the developer and owner of FantasySalesTeam.FantasySalesTeam is a sales gamification platform that’s helped hundreds of companies boost sales productivity...
When it comes to customer service and the channels that businesses use to serve their customers, most of the talk in the marketplace is about self-service, smartphone apps, social media etc etc. All...
Reducing customer departures and defections has become a chief priority for most communications service providers as markets mature and competition intensifies. So why do high levels of customer...
It has not been a good Olympics for the U.S. Speedskating team at Sochi. As of this writing, the team has no medals. None. They were expected to win many. This is a team that has won more...
Relax, CRM vendors. Google is not getting into the customer relationship management business (CRM) anytime soon. But they should. Google seems to understand the Social CRM needs of small and medium...
By Michael Evans and Jennifer Knight Your plans for the New Year call for growing your company’s revenue in 2014, but where will your increased sales come from — a larger salesforce, new markets, or...
Zendesk. Autotask. Freshdesk. These are three great little companies that make three excellent help desk/customer service management applications. But they, like others in this niche, could be in...
The following post was published on the Knowledge@Wharton website on January 2, 2014. What do you do when your flight to San Francisco is cancelled at midnight and the airline insists on rebooking...
At the National Retail Federation event next week, IBM will showcase a new technology that merges in-store, online, and mobile shopping into a single customer experience. The technology helps...