Hyundai’s adorable AI powered robot advises customers to wear a face mask!

COVID-19 pandemic is still far from over and social distancing is pretty much the health protocol to be followed. In wake of this new normal and need to enhance the user experience in showrooms, Hyundai Motor Group has built the DAL-e an AI-powered robot, that’s an acronym for “Drive you, Assist you, Link with you-experience.” The four-foot-tall robot boasts facial recognition technology, omnidirectional movement, and an advanced communication system with language comprehension to interact with customers in a way that’s welcoming and intuitive. If you also believe it looks so similar to the loner WALL-E robot, then you’re not alone – it does look inspired by the cute robot and the name also seems eerily similar.

To kick-off things, DAL-e debuted yesterday in Hyundai Motor Showroom in southern Seoul for a pilot run, post which, the AI robot will be employed in more Hyundai and Kia showrooms if it all goes as planned and the robot keep learning the tricks of the trade, so to speak. For now, the cute robot escorts the customers to the intended spots and its facial recognition tech enables it to recognize a customer not wearing a mask, and advise them to wear one. The combination of the emotive physical features and the prompt dialogue delivery makes DAL-e a very welcoming assistant for people who visit the showroom. As the intelligent robot guides you through the showroom thanks to its omnidirectional movement capability, you can also get more insight about the products from the touchscreen display on top of its head. The robot can also wirelessly connect to the large display at the showroom to display detailed information about the products. It can even move its arms to emphasize a point or make welcoming gestures. To add to the human element DAL-e has quite a few tricks up its sleeve. For example, it can even ask visitors to take selfies with it.

According to Dong Jin Hyun, Vice President and Head of the Robotics Lab at Hyundai Motor Group, DAL-e will “provide fresh, pleasant experiences to our valued customers in a contact-free environment,” with the software updates and AI learning algorithm. “Our objective is to enable the DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to them.” To this end, the AI robot seems like a valued proposition to enhance the whole experience of buying a car.

Designer: Hyundai

Amazon won’t have to offer a phone helpline in the European Union

Don't go looking for a customer support phone number for Amazon in Europe -- you probably won't find one. The Court of Justice of the European Union has ruled that Amazon isn't obligated to provide a phone helpline to customers in the region, reject...

Google’s CallJoy is an AI phone operator for small businesses

Around a year ago, Google unveiled Duplex, an AI-powered feature that can call businesses and book appointments for you. Ahead of this year's I/O, Google revealed the other half of the equation, a virtual customer service agent that can automatically...

Customer Service Goes 3D

Grrrr.. there’s nothing more annoying than calling a customer service number only to wait on hold before being transferred to a robot that can barely understand you! Despite the reason, getting face-to-face help is the most effective and least frustrating way to get results . That’s the idea behind iContact.io. Designed as a directory for public places like malls and hospitals, the informational kiosk provides an on-demand, 3D experience with a REAL customer service rep. Features like eye-contact recognition and an intuitive touch screen make it natural and even kinda fun!

Designer: Begüm Tomruk

-
Yanko Design
Timeless Designs - Explore wonderful concepts from around the world!
Shop CKIE - We are more than just concepts. See what's hot at the CKIE store by Yanko Design!
(Customer Service Goes 3D was originally posted on Yanko Design)

Related posts:

  1. Touch Free Service
  2. Refreshing Bench at Your Service







An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service

An interview with PayPal president David Marcus as offline  retail prominence grows, a renewed focus on customer service

One doesn't have to look far to find my true feelings on just about any company. PayPal, in particular, has been on the wrong end of many examples of customer service gone horribly wrong. After lambasting the payments outfit once more following a gaffe I discovered while interviewing Infinitec co-founder Ahmad Zahran, I did something I rarely do: I reached out to the company's president on Twitter. A few hours later, the 39-year old David Marcus responded. At the time, I was floored to get anything more than a passing sigh, but after visiting his new home - a nondescript office at PayPal's headquarters in San Jose, Calif. - I learned that my experience wasn't a unique one.

Marcus, a tall, handsome chap who was absorbed into eBay after a $240 million acquisition of mobile-payments provider Zong, was bestowed with the herculean task of running PayPal not long after Scott Thompson departed for Yahoo. Upon walking up to his office, it becomes immediately clear that he's aware of it -- his room is labeled "GSD," which the clever among us would recognize as "Get Sh*t Done." Outside of a few tall windows, there's little more here than a desk, a striking Nixie clock and a personal coffee machine -- seemingly, the bare essentials needed to achieve the three-lettered goal he sees each time he enters. Under Thompson's guidance, PayPal had grown at a rate seen by only a handful of other companies in the world, notching double-digit profit increases like clockwork. As it turns out, Thompson had little choice but to focus almost entirely on risk management and investor relations during his tenure - with millions in transactions pouring in by the hour, and new nations and currencies being added by the month - it simply had to be all about the numbers.

Now, PayPal finds itself thrust into a new era. It's an era led by a startup junkie, tasked with getting a 13,000-plus-member team to buy into an entirely new culture. It's a culture that realizes how sensitive consumers are to financial taboos, how vital it is to iterate before rivals can even plan and how irreparably damaged PayPal's brand could become if customer service isn't a top priority as it soldiers into the world of offline payments.

Continue reading An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service

Filed under: ,

Comments

AT&T offers personalized ‘video bills’ to explain and soothe in equal measure

AT&T offers personalized 'video bills' to explain and soothe in equal measure

We don't know if this has customers' interests at heart, or if AT&T's call center staff were just sick to the eyeballs of having to explain people's bills to them, but the end result is the same either way. Folks who join AT&T or switch to a new plan are now increasingly being offered "video bills" that provide a "line-by-line visual and audio tour" of individual items on their statement. Judging from the sample video after the break, it seems that only the numbers inside the video are personally tailored, while the voice track is predetermined and makes the difficult assumption that all AT&T subscribers are called Brian.

Continue reading AT&T offers personalized 'video bills' to explain and soothe in equal measure

Filed under: , ,

Comments

Via: Gizmodo

Source: AT&T

The extremes of technology customer service: how common sense and empathy create unmatched loyalty

The extremes of technology customer service how common sense and empathy create unmatched loyalty

Allow me to explain how two discussions started off in very similar ways, and ended... shall we say, differently. This is me, attempting to muster any sort of pleasantness in my voice at some ungodly hour of the morning on a Google Voice connection from Dubai back to the US:

"Hey! I'm having to cut a trip short due to an emergency back home. I actually purchased a trip protection plan when I checked out online -- would it be possible to provide a refund for this flight now that I need to cancel it?"

From here, I was told that this was too vague. That I would need medical proof of an injury or illness, and that if it were a pre-existing condition -- something like reoccurring cancer -- that simply wouldn't do. Oh, and if it's a home emergency, you'll need proof from your home insurance company that your abode is "uninhabitable."

"So... I'm basically hosed here? This trip protection plan doesn't really protect very much, does it?"

"... Do you want to file the claim?"

"No. That's okay. Thanks for your time."

It doesn't have to be this way.

Continue reading The extremes of technology customer service: how common sense and empathy create unmatched loyalty

Filed under:

The extremes of technology customer service: how common sense and empathy create unmatched loyalty originally appeared on Engadget on Mon, 24 Sep 2012 12:20:00 EDT. Please see our terms for use of feeds.

Permalink   |   | Email this | Comments

Customer service avatars coming to JFK, La Guardia, Newark airports (video)

Customer service avatars coming to JFK, La Guardia, Newark airports in July

When you're running late, you're weighed-down with DIY in-flight entertainment and your gate number gets switched at the last minute, the last thing you need is a real-life human trying to be helpful. The Port Authority knows that, which is why it's promising to install "computerized, hologram-like avatars" in La Guardia, Newark and JFK terminal buildings by early July. The virtual assistants aren't actually holographic -- judging from the video after the break (courtesy of Transportation Nation), they appear to consist of either projected or LCD video displayed on a vaguely human-shaped static board, although given their reported $250,000 price tag we might (hopefully) be missing something. Oh, and they aren't even interactive, unless you try to push them over.

[Photo Credit: Jim O'Grady/WNYC]

Continue reading Customer service avatars coming to JFK, La Guardia, Newark airports (video)

Customer service avatars coming to JFK, La Guardia, Newark airports (video) originally appeared on Engadget on Tue, 22 May 2012 07:44:00 EDT. Please see our terms for use of feeds.

Permalink   |  sourcePANYNJ, Transportation Nation, AP  | Email this | Comments

Samsung launches customer service app on Android as proof that it Cares

Image

Worried that Samsung is too busy selling millions of devices to care about you, the individual consumer? Fear not, for the company has released an app to prove its unconditional dedication to your happiness, and it's appropriately called Samsung Cares. The program serves as a hub for online support, offering how-to videos, troubleshooting guides, FAQs and service ticket tracking. Oh, and for those who don't own a Samsung device but still want the sweet reassurance of the company's interest in your well-being (or perhaps you just use other products made by Sammy), the free app can be downloaded on any phone or tablet running Android 2.1 or higher. Head to the source to grab a copy for yourself.

Samsung launches customer service app on Android as proof that it Cares originally appeared on Engadget on Thu, 17 May 2012 08:32:00 EDT. Please see our terms for use of feeds.

Permalink TalkAndroid  |  sourcePlay Store  | Email this | Comments