Google Gemini chatbots are coming to a customer service interaction near you

More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the Gemini-powered chatbots its partners are working on, some of which you could end up interacting with. Best Buy, for instance, is using Google's technology to build virtual assistants that can help you troubleshoot product issues and reschedule order deliveries. IHG Hotels & Resorts is working on another that can help you plan a vacation in its mobile app, while Mercedes Benz is using Gemini to improve its own smart sales assistant. 

Security company ADT is also building an agent that can help you set up your home security system. And if you happen to be a radiologist, you may end up interacting with Bayer's Gemini-powered apps for diagnosis assistance. Meanwhile, other partners are using Gemini to create experiences that aren't quite customer-facing: Cintas, Discover and Verizon are using generative AI capabilities in different ways to help their customer service personnel find information more quickly and easily. 

Google has launched the Vertex AI Agency Builder, as well, which it says will help developers "easily build and deploy enterprise-ready gen AI experiences" like OpenAI's GPTs and Microsoft's Copilot Studio. The Builder will provide developers with a set of tools they can use for their projects, including a no-code console that can understand natural language and build AI agents based on Gemini in minutes. Vertex AI has more advanced tools for more complex projects, of course, but their common goal is to simplify the creation and maintenance of personalized AI chatbots and experiences. 

At the same event, Google also announced its new AI-powered video generator for Workspace, as well as its first ARM-based CPU specifically made for data centers. By launching the latter, it's taking on Amazon, which has been using its Graviton processor to power its cloud network over the past few years. 

This article originally appeared on Engadget at https://www.engadget.com/google-gemini-chatbots-are-coming-to-a-customer-service-interaction-near-you-120035393.html?src=rss

Google Gemini chatbots are coming to a customer service interaction near you

More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the Gemini-powered chatbots its partners are working on, some of which you could end up interacting with. Best Buy, for instance, is using Google's technology to build virtual assistants that can help you troubleshoot product issues and reschedule order deliveries. IHG Hotels & Resorts is working on another that can help you plan a vacation in its mobile app, while Mercedes Benz is using Gemini to improve its own smart sales assistant. 

Security company ADT is also building an agent that can help you set up your home security system. And if you happen to be a radiologist, you may end up interacting with Bayer's Gemini-powered apps for diagnosis assistance. Meanwhile, other partners are using Gemini to create experiences that aren't quite customer-facing: Cintas, Discover and Verizon are using generative AI capabilities in different ways to help their customer service personnel find information more quickly and easily. 

Google has launched the Vertex AI Agency Builder, as well, which it says will help developers "easily build and deploy enterprise-ready gen AI experiences" like OpenAI's GPTs and Microsoft's Copilot Studio. The Builder will provide developers with a set of tools they can use for their projects, including a no-code console that can understand natural language and build AI agents based on Gemini in minutes. Vertex AI has more advanced tools for more complex projects, of course, but their common goal is to simplify the creation and maintenance of personalized AI chatbots and experiences. 

At the same event, Google also announced its new AI-powered video generator for Workspace, as well as its first ARM-based CPU specifically made for data centers. By launching the latter, it's taking on Amazon, which has been using its Graviton processor to power its cloud network over the past few years. 

This article originally appeared on Engadget at https://www.engadget.com/google-gemini-chatbots-are-coming-to-a-customer-service-interaction-near-you-120035393.html?src=rss

X makes passkey logins available to iOS users worldwide

X has expanded its support for passkey logins and has made the option available to users around the world, as long as they're accessing the app on an iPhone. The social media company formerly known as Twitter originally launched passkey support for iOS users in the US back in January. Now, the X Safety account has confirmed its global rollout, giving more people the choice to use the login alternative.

Passkeys are considered more secure than passwords, because they're not vulnerable to phishing or social engineering schemes and are resistant to login theft. When users activate and set up a passkey login, they're creating a key pair that will serve as their digital authentication credential. The service offering the login option only has access to one of those keys, which it then has to pair to the other key stored locally on the user's device to verify their identity. The user only has to confirm that they're the one accessing their account through their biometric credentials or device passcode. 

To enable passkeys on X, users will need to fire up their iOS app, and then go to "Settings and privacy" under "Your account." In "Security and account access," they can find Passkey under "Additional password protection." Unfortunately, X didn't say if and when the option will be available for Android users.

This article originally appeared on Engadget at https://www.engadget.com/x-makes-passkey-logins-available-to-ios-users-worldwide-080514995.html?src=rss

X makes passkey logins available to iOS users worldwide

X has expanded its support for passkey logins and has made the option available to users around the world, as long as they're accessing the app on an iPhone. The social media company formerly known as Twitter originally launched passkey support for iOS users in the US back in January. Now, the X Safety account has confirmed its global rollout, giving more people the choice to use the login alternative.

Passkeys are considered more secure than passwords, because they're not vulnerable to phishing or social engineering schemes and are resistant to login theft. When users activate and set up a passkey login, they're creating a key pair that will serve as their digital authentication credential. The service offering the login option only has access to one of those keys, which it then has to pair to the other key stored locally on the user's device to verify their identity. The user only has to confirm that they're the one accessing their account through their biometric credentials or device passcode. 

To enable passkeys on X, users will need to fire up their iOS app, and then go to "Settings and privacy" under "Your account." In "Security and account access," they can find Passkey under "Additional password protection." Unfortunately, X didn't say if and when the option will be available for Android users.

This article originally appeared on Engadget at https://www.engadget.com/x-makes-passkey-logins-available-to-ios-users-worldwide-080514995.html?src=rss

Tesla settles lawsuit over fatal Model X crash that killed an Apple engineer

Back in 2019, the family of Apple engineer Wei Lun Huang (aka Walter Huang) sued Tesla a year after he was killed when his Model X crashed into a median in Mountain View while Autopilot was engaged. That case is officially closed, now that the automaker has settled the lawsuit on the very day jury selection was supposed to take place. According to CNBC and The New York Times, Tesla's lawyers asked the court to seal the settlement agreement so that the exact amount the company paid wouldn't be made public. The company didn't want "other potential claimants (or the plaintiffs' bar) [to] perceive the settlement amount as evidence of Tesla's potential liability for losses, which may have a chilling effect on settlement opportunity in subsequent cases."

Tesla confirmed shortly after the accident that Autopilot was switched on at the time of the crash, but it also insisted that Huang had time to react and had an unobstructed view of the divider. In a statement to the press, the company insisted that the driver was at fault and that the only way for the accident to have occurred was if Huang "was not paying attention to the road, despite the car providing multiple warnings to do so." In the lawsuit, Huang's lawyers pointed to Autopilot marketing materials from Tesla suggesting that its cars are safe enough to use on the road without drivers having to keep their hands on the wheel at all times. We took the image above from a video on Tesla's Autopilot page, showing a driver with their hands on their lap. 

The incident became big enough to attract the attention of the National Transportation Safety Board (NTSB), which conducted an investigation and found that Huang previously reported that the car steered away from the highway on prior trips. In fact, his family said that he used to complain about his car swerving towards the exact barrier he crashed into and had even reported it to the Tesla dealership, which couldn't replicate the issue. The agency also concluded that Tesla's collision warning system didn't alert the driver and that its emergency braking system didn't activate as it should have when the car started making its way toward the barrier. 

That said, the NTSB discovered, as well, that Huang was running a mobile game on his phone at the time of the accident. It just couldn't determine whether the phone was in his hands when the crash occurred. The Times said Tesla was preparing to show proof to the court that Huang was playing a game when he crashed, which his lawyers denied. Regardless of who's truly at fault, a trial would've called renewed attention to the safety of Tesla's driver assistance system. Settling puts an end to the case a few months before the company unveils its own robotaxi on August 8.

This article originally appeared on Engadget at https://www.engadget.com/tesla-settles-lawsuit-over-fatal-model-x-crash-that-killed-an-apple-engineer-054710845.html?src=rss

Tesla settles lawsuit over fatal Model X crash that killed an Apple engineer

Back in 2019, the family of Apple engineer Wei Lun Huang (aka Walter Huang) sued Tesla a year after he was killed when his Model X crashed into a median in Mountain View while Autopilot was engaged. That case is officially closed, now that the automaker has settled the lawsuit on the very day jury selection was supposed to take place. According to CNBC and The New York Times, Tesla's lawyers asked the court to seal the settlement agreement so that the exact amount the company paid wouldn't be made public. The company didn't want "other potential claimants (or the plaintiffs' bar) [to] perceive the settlement amount as evidence of Tesla's potential liability for losses, which may have a chilling effect on settlement opportunity in subsequent cases."

Tesla confirmed shortly after the accident that Autopilot was switched on at the time of the crash, but it also insisted that Huang had time to react and had an unobstructed view of the divider. In a statement to the press, the company insisted that the driver was at fault and that the only way for the accident to have occurred was if Huang "was not paying attention to the road, despite the car providing multiple warnings to do so." In the lawsuit, Huang's lawyers pointed to Autopilot marketing materials from Tesla suggesting that its cars are safe enough to use on the road without drivers having to keep their hands on the wheel at all times. We took the image above from a video on Tesla's Autopilot page, showing a driver with their hands on their lap. 

The incident became big enough to attract the attention of the National Transportation Safety Board (NTSB), which conducted an investigation and found that Huang previously reported that the car steered away from the highway on prior trips. In fact, his family said that he used to complain about his car swerving towards the exact barrier he crashed into and had even reported it to the Tesla dealership, which couldn't replicate the issue. The agency also concluded that Tesla's collision warning system didn't alert the driver and that its emergency braking system didn't activate as it should have when the car started making its way toward the barrier. 

That said, the NTSB discovered, as well, that Huang was running a mobile game on his phone at the time of the accident. It just couldn't determine whether the phone was in his hands when the crash occurred. The Times said Tesla was preparing to show proof to the court that Huang was playing a game when he crashed, which his lawyers denied. Regardless of who's truly at fault, a trial would've called renewed attention to the safety of Tesla's driver assistance system. Settling puts an end to the case a few months before the company unveils its own robotaxi on August 8.

This article originally appeared on Engadget at https://www.engadget.com/tesla-settles-lawsuit-over-fatal-model-x-crash-that-killed-an-apple-engineer-054710845.html?src=rss

Apple officially allows retro game emulators on the App Store

In addition to updating its developer guidelines to allow music streaming apps to link to external website, Apple has also added new language that allows game emulators on the App Store. The updated guidelines, first noticed by 9to5Mac, now say that retro gaming console emulator apps are welcome and can even offer downloadable games. Apple also reportedly confirmed to developers in an email that they can create and offer emulators on its marketplace. 

Emulator software wasn't allowed on the App Store prior to this update, though developers have been finding ways to distribute them to iOS users. To be able to install them, users usually need to resort to jailbreaking and downloading sideloading tools or unsanctioned alternate app stores first. This rule update potentially eliminates the need for users to go through all those lengths and could bring more Android emulators to iOS.

Apple warns developers, however, that they "are responsible for all such software offered in [their] app, including ensuring that such software complies with these Guidelines and all applicable laws." Clearly, allowing emulators on the App Store doesn't mean that it's allowing pirated games, as well. Any app offering titles for download that the developer doesn't own the rights to is a no-no, so fans of specific consoles will just have to hope that their companies are planning to release official emulators for iOS. While these latest changes to Apple's developer guidelines seem to be motivated by the EU's Digital Markets Act regulation, which targets big tech companies' anti-competitive practices, the new rule on emulators applies to all developers worldwide. 

This article originally appeared on Engadget at https://www.engadget.com/apple-officially-allows-retro-game-emulators-on-the-app-store-130044937.html?src=rss

Apple officially allows retro game emulators on the App Store

In addition to updating its developer guidelines to allow music streaming apps to link to external website, Apple has also added new language that allows game emulators on the App Store. The updated guidelines, first noticed by 9to5Mac, now say that retro gaming console emulator apps are welcome and can even offer downloadable games. Apple also reportedly confirmed to developers in an email that they can create and offer emulators on its marketplace. 

Emulator software wasn't allowed on the App Store prior to this update, though developers have been finding ways to distribute them to iOS users. To be able to install them, users usually need to resort to jailbreaking and downloading sideloading tools or unsanctioned alternate app stores first. This rule update potentially eliminates the need for users to go through all those lengths and could bring more Android emulators to iOS.

Apple warns developers, however, that they "are responsible for all such software offered in [their] app, including ensuring that such software complies with these Guidelines and all applicable laws." Clearly, allowing emulators on the App Store doesn't mean that it's allowing pirated games, as well. Any app offering titles for download that the developer doesn't own the rights to is a no-no, so fans of specific consoles will just have to hope that their companies are planning to release official emulators for iOS. While these latest changes to Apple's developer guidelines seem to be motivated by the EU's Digital Markets Act regulation, which targets big tech companies' anti-competitive practices, the new rule on emulators applies to all developers worldwide. 

This article originally appeared on Engadget at https://www.engadget.com/apple-officially-allows-retro-game-emulators-on-the-app-store-130044937.html?src=rss

iOS music apps in the EU can now send users to external websites for purchase

Apple will make it easier for you to pay for music purchases and subscriptions outside of its payment system, if you're living in a European Union country. As first noticed by 9to5Mac, the company has updated its Apple Developer guidelines page to state that iOS and iPadOS music streaming apps "in specific regions" can now include a link to an external website where you can find alternative ways to pay for content and services. Developers can also ask you to provide your email address, so they could send you a link to that website. 

In early March, the European Union slapped Apple with a €1.8 billion ($1.95 billion) fine for preventing music streaming app developers from informing iOS users "about alternative and cheaper music subscription services available outside of the app and from providing any instructions about how to subscribe to such offers." This anti-steering practice, the European Commission said, is illegal under the bloc's new Digital Markets Act (DMA) rules, which became applicable in May 2023.

By the end of March, EU officials revealed that they were investigating Apple, Meta and Google over their compliance with the DMA. The commission wasn't happy with the changes the companies made in order to adhere to the law, and it was concerned that they were still constraining "developers' ability to freely communicate and promote offers and directly conclude contracts, including by imposing various charges." With these recent changes, music apps can be more transparent about their pricing, so you can make an informed choice on whether to pay via Apple or use the other methods offered by the developers. 

Apple will be taking a 27 commission on proceeds apps earn from sales for digital goods or services on developers' website after a link out, according to its website. Spotify, which hasn't allowed users to subscribe through Apple's in-app purchase since 2016, told us that the company has yet to accept its app submission that includes pricing and a link out for premium purchase. 

Update, April 09, 2024, 3:30AM ET: This story has been updated to include details about Apple's commission and information about Spotify's bid to get its updated app on the App Store. 

This article originally appeared on Engadget at https://www.engadget.com/ios-music-apps-in-the-eu-can-now-send-users-to-external-websites-for-purchase-111511085.html?src=rss

iOS music apps in the EU can now send users to external websites for purchase

Apple will make it easier for you to pay for music purchases and subscriptions outside of its payment system, if you're living in a European Union country. As first noticed by 9to5Mac, the company has updated its Apple Developer guidelines page to state that iOS and iPadOS music streaming apps "in specific regions" can now include a link to an external website where you can find alternative ways to pay for content and services. Developers can also ask you to provide your email address, so they could send you a link to that website. 

In early March, the European Union slapped Apple with a €1.8 billion ($1.95 billion) fine for preventing music streaming app developers from informing iOS users "about alternative and cheaper music subscription services available outside of the app and from providing any instructions about how to subscribe to such offers." This anti-steering practice, the European Commission said, is illegal under the bloc's new Digital Markets Act (DMA) rules, which became applicable in May 2023.

By the end of March, EU officials revealed that they were investigating Apple, Meta and Google over their compliance with the DMA. The commission wasn't happy with the changes the companies made in order to adhere to the law, and it was concerned that they were still constraining "developers' ability to freely communicate and promote offers and directly conclude contracts, including by imposing various charges." With these recent changes, music apps can be more transparent about their pricing, so you can make an informed choice on whether to pay via Apple or use the other methods offered by the developers. 

Apple will be taking a 27 commission on proceeds apps earn from sales for digital goods or services on developers' website after a link out, according to its website. Spotify, which hasn't allowed users to subscribe through Apple's in-app purchase since 2016, told us that the company has yet to accept its app submission that includes pricing and a link out for premium purchase. 

Update, April 09, 2024, 3:30AM ET: This story has been updated to include details about Apple's commission and information about Spotify's bid to get its updated app on the App Store. 

This article originally appeared on Engadget at https://www.engadget.com/ios-music-apps-in-the-eu-can-now-send-users-to-external-websites-for-purchase-111511085.html?src=rss