Tag Archives: Professional Services

JetBlue’s in-flight entertainment system just got a watch party feature

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JetBlue is revamping its in-flight entertainment system, complete with a new branding. It’s now called Blueprint and brings several features that should make your next flight just a teensy-bit less grueling. The biggest news here is a watch party feature that lets customers view the same TV show or film with up to five other people.

This is actually pretty cool, as watching stuff with friends and family during a long flight typically requires the finicky “push play at the exact same time and hope nobody has to go to the bathroom” method. The watch party feature includes functionality that pauses content for all viewers, should one have to take a break to deal with existential panic from being six miles above the ground. It also works no matter where the seats are.

The watch party tool is just one aspect of the revamped in-flight entertainment experience. The system will now provide content recommendations based on previous viewing history, as it will be tied to individual accounts. This means that customers can save their favorite movies and shows for repeat viewings. It also means that people can pick up where they left off from one flight to the next. JetBlue says this can be useful for a connecting layover flight or even a trip months down the line.

JetBlue has a content partnership with Peacock, so customers have access to the streamer’s catalog during flights. Both Twisted Metal and Mrs. Davis are solid in-flight binges. The company also teased more “exclusive entertainment and offers” coming to Blueprint in the future.

As for availability, Blueprint is ready to go on JetBlue aircraft with AVANT seatback touchscreens. This includes the Airbus A321neo, Airbus A321LR (Long Range) and Airbus A220.

This article originally appeared on Engadget at https://www.engadget.com/jetblues-in-flight-entertainment-system-just-got-a-watch-party-feature-185913233.html?src=rss

Amazon’s updated grocery delivery program has some strings attached

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After asserting itself as an overshadowing presence in retail, Amazon is still experimenting with ways to leave a similar mark in groceries. The company’s latest tweak to its service lowers the minimum price for free grocery deliveries to $35. However, most customers using the service will also need to pay a $10 monthly subscription in addition to having a Prime membership ($15 monthly or $139 annually).

To participate, you must live in one of the 3,500 supported cities and towns in the US. (When signing up, it will let you know if your primary shipping address isn’t supported.) The service offers unlimited grocery deliveries from Amazon Fresh, the Amazon-owned Whole Foods and various local and specialty partners. Those include Cardenas Markets, Save Mart, Bartell Drugs, Rite Aid, Pet Food Express, Mission Wine & Spirits and more.

The subscription includes one-hour delivery windows where available, unlimited 30-minute pickup orders and priority access to the company’s Recurring Reservations. This feature lets you pick a guaranteed weekly grocery delivery window. To use it, you’ll need to pick your weekly two-hour slot at least 24 hours in advance.

An Amazon Fresh worker in a neon green vest loads Prime Fresh groceries into a hatchback with a child grinning in the backseat. The person loading the groceries smiles back.
Amazon

People using the Supplemental Nutrition Assistance Program (SNAP) and other government assistance programs can get the same grocery delivery benefits for half the price ($5 monthly). If you fall in that camp, you can get those perks without needing a Prime subscription on top of the subscription fee.

It remains to be seen if this latest iteration of the program will stick since Amazon’s strategy has been all over the place. Early last year, the company increased the minimum checkout price for free grocery deliveries from $35 to $150, then dropped it to $100 (while voiding the Prime requirement) about 10 months later. If you like this version of the program, cross your fingers that Amazon doesn’t change it again in a few months.

Before rolling out the program’s latest version on Tuesday, Amazon tested it in Columbus, OH, Denver, CO, and Sacramento, CA, in late 2023. The company says over 85 percent of survey respondents who used the service were “extremely” or “very” satisfied, leaving high marks for its convenience and savings on delivery fees.

You can see if the program is available in your area on Amazon’s groceries sign-up page. If it is, you can try it free for 30 days before paying.

This article originally appeared on Engadget at https://www.engadget.com/amazons-updated-grocery-delivery-program-has-some-strings-attached-171513989.html?src=rss

Amazon halts drone deliveries in California, but kicks off operations in Phoenix

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Amazon customers in California won't be able to get drone deliveries anymore. The e-commerce company has closed its delivery site in Lockeford, which has been operational since 2022, and will now offer its personnel in the area opportunities at other sites. Amazon made the revelation almost as an aside in an announcement that it's launching drone deliveries in the West Valley Phoenix Metro area later this year. Its drones will be deployed from facilities near its Tolleson fulfillment center. Amazon says it's the first time drone deliveries will be fully integrated into its network, and it will allow the company to fulfill and deliver purchases more quickly. 

The company doesn't have an exact launch date for its drone deliveries in Phoenix, because it's still working with the Federal Aviation Administration (FAA) and local officials to get the permits it needs. It does have the support of Phoenix Mayor Kate Gallego, though, who called drone deliveries "the future" and said it would help her city "reduce local pollution" and further cement it "as a hotbed for the innovative technology of tomorrow."

While Amazon's drone delivery operations are shutting down in California, it'll continue its activities in College Station, Texas. Shortly after it started using drones as couriers in those two areas, The Information reported that the company has made just a handful of deliveries via the method, mostly due to FAA limitations that prohibit the machines from flying over roads or people unless Amazon gets permission for every case. It eventually reached 100 drone deliveries by the middle of 2023, though that was likely far from what the company had hoped to get by then, since it aimed to reach 10,000 deliveries by the end of the year. 

Those setbacks, however, don't seem to have deterred Amazon. It's currently testing its next-gen MK30 drones that can fly twice as far as its current drones, and it also said that it's deploying drone deliveries in more locations in the US next year. 

This article originally appeared on Engadget at https://www.engadget.com/amazon-halts-drone-deliveries-in-california-but-kicks-off-tests-in-phoenix-074053856.html?src=rss

Proton Mail’s paid users will now get alerts if their info has been posted on the dark web

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Proton Mail has introduced Dark Web Monitoring for its paid users, which will keep them informed of breaches or leaks they may have been affected by. If anything's been spotted on the dark web, the feature will send out alerts that include information like what service was compromised, what personal details the attackers got (e.g. passwords, name, etc.) and recommended next steps. At launch, you’ll have to visit the Proton Mail Security Center on the web or desktop to access these alerts, but the company says email and in-app notifications are on the way.

An example of a breach alert from Proton Mail
Proton

Dark Web Monitoring is intended to be a proactive security measure. If you’ve used your Proton Mail email address to sign up for a third-party service, like a social media site, and then hackers steal user data from that service, it would let you know in a timely manner if your credentials have been compromised so you can take action (hopefully) before any harm is done. It seems a fitting move for the service, which already offers end-to-end encryption and has made privacy its main stance since the beginning. Dark Web Monitoring won’t be available to free users, though.

“While data breaches of third-party sites leading to the leak of personal information (such as your email address) can never be entirely avoided, automated early warning can help users stay vigilant and mitigate worse side effects such as identity theft,” said Eamonn Maguire, Head of Anti-Abuse and Account Security at Proton.

This article originally appeared on Engadget at https://www.engadget.com/proton-mails-paid-users-will-now-get-alerts-if-their-info-has-been-posted-on-the-dark-web-100057504.html?src=rss

Amazon says a whopping 140 third-party stores in four countries use its Just Walk Out tech

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Amazon published a blog post on Wednesday providing an update about its Just Walk Out technology, which it reportedly pulled from its Fresh grocery stores earlier this month. While extolling Just Walk Out’s virtues as a sales pitch to potential retail partners, the article lists a startlingly minuscule number of (non-Amazon) stores using the tech. There are now “more than 140 third-party locations with Just Walk Out technology in the U.S., UK, Australia, and Canada.”

Mind you, that isn’t the number of companies or retail chains licensing the tech; that’s the total number of locations. Nor is that the tally in one state or even one country. In four countries combined — with a total population of about 465 million — Just Walk Out is being used in “more than 140 third-party locations.”

On average, that means there’s one third-party Just Walk Out store for every 3.3 million people in those four countries. (They must be busy!) By contrast, there are over one million retail locations in the US, and, as of 2019, Starbucks had 241 locations in New York City alone, and there are over one million

Amazon had reportedly already planned to remove Just Walk Out tech from its Fresh grocery stores for roughly a year because it was too expensive and complicated for larger retail spaces to run and maintain. The company now pitches its tech as ideal for smaller convenience stores with fewer customers and products — like its own Amazon Go stores, which it has been busy shutting down over the last couple of years.

A medical workers scans a badge at an Amazon-powered Just Walk Out kiosk in a hospital.
Amazon

The company reportedly gutted the team of developers working on Just Walk Out tech earlier this month. (You get one guess as to how the laid-off workers were instructed to leave the office.) As part of recent layoffs from Amazon’s AWS unit and Physical Stores Team, the company allegedly left only “a skeleton crew” to work on the tech moving forward. A skeleton crew to maintain a skeleton sounds about right.

In fairness, some of those locations are at high-traffic venues. That includes nine merch stores at Seattle’s Lumen Field (home to the Seahawks and Sounders), near Amazon’s headquarters. Delaware North, a large hospitality and entertainment company, has opened “more than a dozen” stores using the tech. Amazon says stores adopting Just Walk Out have reported increased transactions, sales and customer satisfaction.

Despite the reported gutting of Just Walk Out’s development team, Amazon says it “continues to invent the next generation of this technology to improve the checkout experience for large-format stores.” Its next steps include improving latency for “faster and more reliable receipts,” new algorithms to recognize customer actions and new sensors better.

If the reports about layoffs are accurate, the handful of remaining Just Walk Out developers will have their work cut out for them.

This article originally appeared on Engadget at https://www.engadget.com/amazon-says-a-whopping-140-third-party-stores-in-four-countries-use-its-just-walk-out-tech-191649492.html?src=rss

Amazon says a whopping 140 third-party stores in four countries use its Just Walk Out tech

Posted on by

Amazon published a blog post on Wednesday providing an update about its Just Walk Out technology, which it reportedly pulled from its Fresh grocery stores earlier this month. While extolling Just Walk Out’s virtues as a sales pitch to potential retail partners, the article lists a startlingly minuscule number of (non-Amazon) stores using the tech. There are now “more than 140 third-party locations with Just Walk Out technology in the U.S., UK, Australia, and Canada.”

Mind you, that isn’t the number of companies or retail chains licensing the tech; that’s the total number of locations. Nor is that the tally in one state or even one country. In four countries combined — with a total population of about 465 million — Just Walk Out is being used in “more than 140 third-party locations.”

On average, that means there’s one third-party Just Walk Out store for every 3.3 million people in those four countries. (They must be busy!) By contrast, there are over one million retail locations in the US, and, as of 2019, Starbucks had 241 locations in New York City alone, and there are over one million

Amazon had reportedly already planned to remove Just Walk Out tech from its Fresh grocery stores for roughly a year because it was too expensive and complicated for larger retail spaces to run and maintain. The company now pitches its tech as ideal for smaller convenience stores with fewer customers and products — like its own Amazon Go stores, which it has been busy shutting down over the last couple of years.

A medical workers scans a badge at an Amazon-powered Just Walk Out kiosk in a hospital.
Amazon

The company reportedly gutted the team of developers working on Just Walk Out tech earlier this month. (You get one guess as to how the laid-off workers were instructed to leave the office.) As part of recent layoffs from Amazon’s AWS unit and Physical Stores Team, the company allegedly left only “a skeleton crew” to work on the tech moving forward. A skeleton crew to maintain a skeleton sounds about right.

In fairness, some of those locations are at high-traffic venues. That includes nine merch stores at Seattle’s Lumen Field (home to the Seahawks and Sounders), near Amazon’s headquarters. Delaware North, a large hospitality and entertainment company, has opened “more than a dozen” stores using the tech. Amazon says stores adopting Just Walk Out have reported increased transactions, sales and customer satisfaction.

Despite the reported gutting of Just Walk Out’s development team, Amazon says it “continues to invent the next generation of this technology to improve the checkout experience for large-format stores.” Its next steps include improving latency for “faster and more reliable receipts,” new algorithms to recognize customer actions and new sensors better.

If the reports about layoffs are accurate, the handful of remaining Just Walk Out developers will have their work cut out for them.

This article originally appeared on Engadget at https://www.engadget.com/amazon-says-a-whopping-140-third-party-stores-in-four-countries-use-its-just-walk-out-tech-191649492.html?src=rss

Disney+ may add cable-style streaming channels focused on Marvel and Star Wars

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Disney is reportedly planning to add linear cable-style streaming channels to Disney+. According to The Information, the company wants subscribers to spend more time in the app and, by offering more viewing options, it may entice users to stick around. In addition, by running ads on these channels, Disney could boost its bottom line.

There are already a bunch of free, ad-supported streaming (FAST) services such as Roku, Pluto TV and Tubi. Last year, Warner Bros. Discovery brought FAST channels featuring its shows and movies to Roku and Tubi. Disney itself has some FAST channels inside the ABC.com app, including ones dedicated to General Hospital and 20/20. But none of those are inside a subscription service.

The report suggests that Disney may offer channels based on tentpole franchises such as Star Wars and Marvel, along with others showing animated movies from Pixar. Many folks have FAST channels on as background noise while cleaning and so on, and given the high brand affinity for Disney, this makes sense for the company to explore.

Beyond Marvel and Star Wars, Disney has a deep well of shows and movies to pull from for its linear streaming channels. There's absolutely a market for a channel that shows The Simpsons 24/7. There's probably an audience out there that would love to have Boy Meets World or Scrubs on in the background as they go about their day, and of course Disney has a large library of animated kids shows in its locker. A DuckTales channel seems like a no-brainer.

Disney is trying to make Disney+ a one-stop shop for consumers. It recently folded in Hulu and it reportedly plans to do something similar with ESPN when the sports network's standalone streaming service arrives next year. Adding linear streaming channels to the mix could help Disney pull eyeballs away from the likes of Roku and Pluto TV as well.

That said, Disney+ wouldn't be the first subscription streaming service to go down this path. Paramount+ added a Live Channels feature in 2021 to highlight some of the platform's most popular movies and shows. Along with genre-based channels (such as offerings for kids and reality competition fans), others are based on hit franchises such as Paw Patrol, Star Trek and RuPaul's Drag Race.

Another major streaming platform has explored different strategies too. At one point Netflix is said to have considered offering the option to subscribe to and watch other streaming services from within its app, much like Amazon does with Prime Video Channels. The Information notes that while Netflix hasn't moved forward with that plan, the company hasn't ruled it out as it too tries to get users to spend more time in its app.

Update 4/16 11:35AM ET: Added context about the Paramount+ Live Channels.

This article originally appeared on Engadget at https://www.engadget.com/disney-may-add-cable-style-streaming-channels-focused-on-marvel-and-star-wars-180035875.html?src=rss

Paramount announces yet another Star Trek prequel

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Movie-industry shindig CinemaCon was the venue at which Paramount Pictures announced it has started work on a new Star Trek movie. Slashfilm reports Untitled Star Trek Origin Story will be a prequel to Star Trek (2009), J.J. Abrams’ glossy prequel to Star Trek (1966). It’ll be directed by Toby Haynes, most famous around these parts for helming episodes of Andor and Black Mirror’s USS Callister. The screenplay has been written by Seth Grahame-Smith, who wrote The Lego Batman Movie and Pride and Prejudice and Zombies.

So that we’re clear, Untitled Star Trek Origin Story will serve as a prequel to the 2009 origin story and a sequel to 2001’s origin story, Enterprise. It will likely be set before Discovery, which was conceived as a prequel to Star Trek (1966) and Strange New Worlds, which is a prequel to Star Trek (1966). And, look, if you’ll allow me to get a little personal for a moment, I am deeply overjoyed at the news. Given the dearth of origin stories, prequels and nostalgia-parades in the Star Trek universe, an Untitled Star Trek Origin Story is a welcome, necessary and life-giving addition to the franchise.

Let’s be honest, it’s high time we got something insular and backward-looking after so many years of non-stop groundbreaking, original adventures shorn from the burdens of continuity.

This article originally appeared on Engadget at https://www.engadget.com/paramount-announces-yet-another-star-trek-prequel-101030423.html?src=rss

Google Gemini chatbots are coming to a customer service interaction near you

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More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the Gemini-powered chatbots its partners are working on, some of which you could end up interacting with. Best Buy, for instance, is using Google's technology to build virtual assistants that can help you troubleshoot product issues and reschedule order deliveries. IHG Hotels & Resorts is working on another that can help you plan a vacation in its mobile app, while Mercedes Benz is using Gemini to improve its own smart sales assistant. 

Security company ADT is also building an agent that can help you set up your home security system. And if you happen to be a radiologist, you may end up interacting with Bayer's Gemini-powered apps for diagnosis assistance. Meanwhile, other partners are using Gemini to create experiences that aren't quite customer-facing: Cintas, Discover and Verizon are using generative AI capabilities in different ways to help their customer service personnel find information more quickly and easily. 

Google has launched the Vertex AI Agency Builder, as well, which it says will help developers "easily build and deploy enterprise-ready gen AI experiences" like OpenAI's GPTs and Microsoft's Copilot Studio. The Builder will provide developers with a set of tools they can use for their projects, including a no-code console that can understand natural language and build AI agents based on Gemini in minutes. Vertex AI has more advanced tools for more complex projects, of course, but their common goal is to simplify the creation and maintenance of personalized AI chatbots and experiences. 

At the same event, Google also announced its new AI-powered video generator for Workspace, as well as its first ARM-based CPU specifically made for data centers. By launching the latter, it's taking on Amazon, which has been using its Graviton processor to power its cloud network over the past few years. 

This article originally appeared on Engadget at https://www.engadget.com/google-gemini-chatbots-are-coming-to-a-customer-service-interaction-near-you-120035393.html?src=rss

Google Gemini chatbots are coming to a customer service interaction near you

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More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the Gemini-powered chatbots its partners are working on, some of which you could end up interacting with. Best Buy, for instance, is using Google's technology to build virtual assistants that can help you troubleshoot product issues and reschedule order deliveries. IHG Hotels & Resorts is working on another that can help you plan a vacation in its mobile app, while Mercedes Benz is using Gemini to improve its own smart sales assistant. 

Security company ADT is also building an agent that can help you set up your home security system. And if you happen to be a radiologist, you may end up interacting with Bayer's Gemini-powered apps for diagnosis assistance. Meanwhile, other partners are using Gemini to create experiences that aren't quite customer-facing: Cintas, Discover and Verizon are using generative AI capabilities in different ways to help their customer service personnel find information more quickly and easily. 

Google has launched the Vertex AI Agency Builder, as well, which it says will help developers "easily build and deploy enterprise-ready gen AI experiences" like OpenAI's GPTs and Microsoft's Copilot Studio. The Builder will provide developers with a set of tools they can use for their projects, including a no-code console that can understand natural language and build AI agents based on Gemini in minutes. Vertex AI has more advanced tools for more complex projects, of course, but their common goal is to simplify the creation and maintenance of personalized AI chatbots and experiences. 

At the same event, Google also announced its new AI-powered video generator for Workspace, as well as its first ARM-based CPU specifically made for data centers. By launching the latter, it's taking on Amazon, which has been using its Graviton processor to power its cloud network over the past few years. 

This article originally appeared on Engadget at https://www.engadget.com/google-gemini-chatbots-are-coming-to-a-customer-service-interaction-near-you-120035393.html?src=rss