Tag Archives: Professional Services

The Morning After: Amazon turns Alexa into a more conversational chatbot for your home

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Amid a barrage of Amazon-branded tablets and Alexa-powered tech, Dave Limp, SVP of Amazon Devices and Services, announced the company’s digital assistant will soon tap into a purpose-built large language model (LLM) for almost every new Echo device.

Amazon set out to design the LLM based on five foundational capabilities. One of these is ensuring interactions are “conversational,” and the company claimed it “studied what it takes to make a great conversation. It’s not just words; it’s body language, it’s understanding who you’re addressing, it’s eye contact and gestures.” Still waiting on Amazon to add eyes and hand gestures to its Echo devices. Has anyone seen Astro recently?

Based on the demos at Amazon’s showcase, however, it’s got some work to do. When Limp asked Alexa to compose a quick message to invite friends over for BBQ, the assistant requested his friends’ attendance for “BBQ chicken and sides” — which is how we invite humans over for dinner, right? Alexa also outright ignored the Amazon SVP’s requests at points during the presentation, but I’ll put those issues down to the fraught nature of voice assistant demos in a live setting. We’ve pulled all of Amazon’s announcements together right here.

— Mat Smith

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Apple Watch Series 9 review

Freedom from touching your screen.

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Engadget

With the Apple Watch Series 9, Apple is introducing a new method of interaction: Double Tap. It’s also rolling out on-device Siri processing, which will let you ask the assistant for your health data and to log your daily stats. When both hands, or at least your watch hand, are occupied, Double Tap will obviously not be helpful. You’ll need to have at least your thumb and index finger available to pinch. But when Engadget’s Cherlynn Low is cleaning her apartment, holding a side plank, raising a single dumbbell or reading a book, it makes her life easier. Also, it’s worth noting that the Apple Watch Series 9 and Ultra 2 are the company’s first carbon-neutral products. Read on for our full verdict.

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MGM says its hotels and casinos are back up and running

But the full damage of the attack remains unclear.

All MGM Resorts hotels and casinos are back up and running as normal, nine days after a cyberattack shut down systems across the company. The ALPHV ransomware group took credit for the attack shortly after systems went offline. The group claimed it used social engineering tactics, using a bit of LinkedIn knowledge and a short phone call to access crucial systems across casinos. Worryingly, the attacks both started through identity management vendor Okta – and at least three other Okta clients have been hit by cyberattacks, according to a Reuters report.

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Amazon debuts Eye Gaze accessibility features on the Fire Max 11 tablet

It’s also bringing on-screen translations to Alexa calls on its smart displays.

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Amazon

Amazon announced two new accessibility features coming to its devices later this year. First is Eye Gaze on Alexa, which will let those with mobility or speech disabilities use their gaze to perform preset actions on the Fire Max 11 tablet. This is the first time Amazon has worked on gaze-based navigation of its devices, and it will use the camera on the Max 11 to keep track of where a user is looking. The preset actions include smart home controls, media playback and making calls. Eye Gaze will be available on the Max 11 later this year at no additional cost, although the company did not otherwise elaborate on how Eye Gaze actually works.

Amazon is also adding a new Call Translation feature that will transcribe Alexa calls on Echo Show devices. It can convert them into over 10 languages, including English, French, Spanish and Portuguese. The feature will also launch later this year.

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This article originally appeared on Engadget at https://www.engadget.com/the-morning-after-amazon-turns-alexa-into-a-more-conversational-chatbot-for-your-home-111539413.html?src=rss

MGM says its hotels and casinos are back up and running

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All MGM Resorts hotels and casinos are back up and running as normal, nine days after a cyberattack shut down systems across the company, the company said in an X post on Wednesday. MGM Rewards accounts will be updated "at a later date," and some promotional offers could still be unavailable. This is the biggest system wide restoration the company has experienced since websites went offline, slot machines went down and some transactions became cash only on September 11. 

The ALPHV ransomware group took credit for the attack shortly after systems went offline. The group claimed it used social engineering tactics, or gaining trust from employees to get information, to access systems. Once a group gains access, they usually demand a sum of money in exchange for access or information. 

After the MGM attack went public, reports started surfacing that competitor Caesars Entertainment, which also owns casinos across the Las Vegas strip, recently suffered a similar attack. But unlike MGM, Caesars reportedly paid "tens of millions of dollars" to the hackers that threatened to release company data to avoid damage. Another ransomware group, Scattered Spider, took credit for that attack. Scattered Spider also took credit for the MGM attack, but responsibility is notoriously difficult to verify without security researchers because hackers are motivated to claim as much damage as they can. 

The attacks both started through identity management vendor Okta. MGM and Caesars both use the service, and the company confirmed hackers were able to use its tech as an access vector. The full extent of the damage remains unclear. At least three other Okta clients have been hit by cyberattacks, David Bradbury, chief security officer of the company, told Reuters. 

"There has been no compromise or breach of Okta systems and the Okta service remains fully operational and secure. We are available to assist MGM in any way we can," an Okta spokesperson told Engadget. "We have seen social engineering attacks involving a threat actor calling an organization's help desk, impersonating an employee, and persuading the help desk to reset MFA for a highly privileged account. The Okta blogs provide preventative measures along with our threat intelligence and we encourage our customers to review the posts and take appropriate action."

MGM did not respond to a request for comment on any data leak implications possibly stemming from the attack or whether backend systems such as employee accounts are back up and running. 

This article originally appeared on Engadget at https://www.engadget.com/mgm-says-its-hotels-and-casinos-are-back-up-and-running-175208962.html?src=rss

Meta’s paid verification for businesses will cost almost double what it does for individuals

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Meta’s paid verification service is no longer just for individuals. The social network is expanding its subscription service to businesses on Facebook, Instagram and, eventually, WhatsApp, Mark Zuckerberg announced during the company’s “Conversations” event.

Meta Verified first launched for Facebook and Instagram earlier this year, but wasn't available for those with business accounts. That’s now changing, though businesses will be paying extra for the service compared with everyone else. Verification for a single account (on either Facebook or Instagram) will cost $27.99/month for mobile sign-ups or $21.99 if the purchase is made via the web. Business owners signing up on the web can also bundle an Instagram and Facebook verification for $34.99/month. That’s significantly more than the $12- $15/month Meta Verified currently costs for individuals, but Meta is likely calculating that business owners will be more willing to shell out for the extra benefits.

Meta Verified bears some similarities to Elon Musk’s X Premium. It grants subscribers a checkmark and higher ranking in search results, as well as a fast-track to customer support channels and “proactive” protection against impersonation. The company also plans to feature "Meta Verified businesses" in its in-app recommendations on Facebook and Instagram.

Meta Verified subscriptions are coming to businesses on WhatsApp.
Meta

When Meta Verified launches for WhatsApp, it will include a few additional benefits, like multi-device support for customer chats and the ability to create a business page that will appear in web-based search results. (Meta hasn’t said how much verified status will cost businesses on WhatsApp.)

Of course, unlike X Premium, Meta does require subscribers to verify their identities. For businesses, this means subscribers will need to provide proof of their association with the business, via a phone number or email domain. The company also requires subscribers to opt-in to two-factor authentication and meet a minimum level of activity. Meta says it will begin by making subscriptions available to business owners in “select test countries,” but declined to name the specific locations. Meta Verified for WhatsApp, on the other hand, will roll out sometime “in the future.”

In addition to the expansion of Meta Verified, the company also announced a few other updates for businesses that use its messaging tools. In-app payments on WhatsApp, which are currently available in Brazil and Singapore, will be expanding to merchants in India. The app will support credit and debit card payments, as well as other apps like Razorpay.

The company also introduced something called “WhatsApp flows” so that businesses can create customized features like appointment booking directly from in-app chats. The feature will be available to WhatsApp Business users “in the coming weeks.”

This article originally appeared on Engadget at https://www.engadget.com/metas-paid-verification-for-businesses-will-cost-almost-double-what-it-does-for-individuals-145733662.html?src=rss

Would-be X competitor T2 Social is now called Pebble (no, not that Pebble)

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Just like X (formerly Twitter), would-be competitor T2 Social has a new name, and it’s one that might ring a bell. Starting today, the service is called Pebble. And no, it's not a revival of the e-ink smartwatch company of yore.

Pebble said in an email to users that T2, which is run by former X/Twitter employees, was a placeholder name. It opted for Pebble after reviewing more than 60 options. The team plumped for that one because “a tiny stone can cause ripples across a whole pond. Just like sharing your stories and insights can create waves in our community.”

It’s certainly an interesting choice. Pebble (the smartwatch) blew up on Kickstarter, only to go out of business a few short years later. Fitbit snapped up its intellectual property and Google later bought that business. That certainly doesn’t seem ominous for the prospects of Pebble (the social media platform). 

The latest entity to go by Pebble hasn’t taken off in the same way as Bluesky (which recently passed a million users), Post (440,000 registered users as of June) or Threads (more than 100 million users in less than a week). Pebble has somewhere north of 15,000 registered users. In fairness, the service limited signups and opted for an invite system, which is also changing today as anyone with an X account can now join.

In addition, Pebble has rolled out a new tab called Ideas. Here, you can see a list of AI-generated suggestions for your next post or reply. Pebble CEO Gabor Cselle suggested this will help foster a kinder, safer and more enjoyable environment for everyone, though some might suggest that could lead to a more boring experience all around. As Wired, which first reported on the GAI feature, put it, "the Ideas feature’s sometimes peppy or stilted prose could easily leave one’s social feed feeling artificial and dull."

This article originally appeared on Engadget at https://www.engadget.com/would-be-x-competitor-t2-social-is-now-called-pebble-no-not-that-pebble-150021871.html?src=rss

The Morning After: Hacking a Vegas casino may just take a single phone call

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The ALPHV/BlackCat ransomware group claimed responsibility for the MGM Resorts cyber outage on Tuesday, and it apparently took the group only 10 minutes on a phone call to glean the information needed to shut down systems and slot machines — not the slot machines! — at casinos owned by MGM Resorts.

“All ALPHV ransomware group did to compromise MGM Resorts was hop on LinkedIn, find an employee, then call the Help Desk,” the organization wrote in a post on X. Those details came from ALPHV but have not been independently confirmed by security researchers.

MGM Resorts didn’t respond to a request for comment but said on Tuesday that “Our resorts, including dining, entertainment and gaming, are currently operational.”

— Mat Smith

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Coca-Cola made an AI-generated soda

The only people who asked for this are the PR execs.

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Coca Cola

Coca-Cola launched a new flavor co-created by artificial intelligence. The company’s calling it the soda “from the future,” and it’s available for a limited time in both regular and zero sugar. It’s called Y3000, with a flavor described as resembling a raspberry slushy. Coke also tasked AI to help design the artwork on the slim can, which looks like a Now That’s What I Call Music CD case from the early ’00s. Inspired.

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America’s largest independent video store is taking its DVD-by-mail service nationwide

Your application has to be manually approved, though.

Talking of blasts from the past, want to rent a DVD? Netflix is winding up that part of its business later this month, but if you’re one of its subscribers sad to see the service go, there’s now another rent-by-mail option. Scarecrow, the largest independent video store in the US, has launched its own rent-by-mail service, which will send DVDs and Blu-ray discs straight to your door. Scarecrow has 140,000 titles — comparably, Netflix has around 5,000 titles in its US catalog, according to CordCutting — most of which you can rent by mail. There are exceptions, however, including rare and out-of-print videos, which require a security deposit, newly released movies and adult titles.

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Microsoft reveals its underwhelming Xbox Game Pass Core library

It’s a solid, if not especially exciting, blend of first- and third-party games.

Xbox Live Gold will be no more after today. Replacing it is a new tier of Game Pass called Xbox Game Pass Core. It’s a different offering to Games with Gold in that there will be a rotating library of a few dozen games. There are some solid, if cheap / old games, including Vampire Survivors, Celeste, Doom Eternal and Dishonored 2, but it’s not the most exciting selection assembled for this base version of Game Pass.

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This article originally appeared on Engadget at https://www.engadget.com/the-morning-after-hacking-a-vegas-casino-may-just-take-a-single-phone-call-111525161.html?src=rss

Hackers claim it only took a 10-minute phone call to shut down MGM Resorts

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The ALPHV/BlackCat ransomware group claimed responsibility for the MGM Resorts cyber outage on Tuesday, according to a post by malware archive vx-underground. The group claims to have used common social engineering tactics, or gaining trust from employees to get inside information, to try and get a ransom out of MGM Resorts, but the company reportedly refuses to pay. The conversation that granted initial access took just 10 minutes, according to the group. 

"All ALPHV ransomware group did to compromise MGM Resorts was hop on LinkedIn, find an employee, then call the Help Desk," the organization wrote in a post on X. Those details came from ALPHV, but have not been independently confirmed by security researchers.

The international resort chain started experiencing outages earlier this week, as customers noticed slot machines at casinos owned by MGM Resorts shut down on the Las Vegas strip. As of Wednesday morning, MGM Resorts still shows signs that it's experiencing downtime, like continued website disruptions. MGM Resorts has not responded to a request for comment, but said in a statement on Tuesday that "Our resorts, including dining, entertainment and gaming are currently operational."

The MGM Resorts homepage on Wednesday morning still says that the website is unavailable.
Katie Malone for Engadget

ALPHV has a reputation in the cybersecurity community as being "remarkably gifted at social engineering for initial access," according to vx-underground. From there, it usually uses ransomware ploys to extort a target into paying up, and it's been going after huge corporate targets. In July, ALPHV and another threat actor Clop listed beauty giant Estée Lauder on their data leak sites. 

This article originally appeared on Engadget at https://www.engadget.com/hackers-claim-it-only-took-a-10-minute-phone-call-to-shutdown-mgm-resorts-143147493.html?src=rss

America’s largest independent video store is taking its DVD-by-mail service nationwide

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After September 29th, Netflix will no longer rent DVDs by mail and will be winding down that part of its business altogether. Most people might be surprised that the streaming giant is still even renting DVDs, but if you're one of its subscribers who'll be sad to see the service go, there's now another rent-by-mail option you can use anywhere you are in the US. Scarecrow, the largest independent video store in the US, has launched its own rent-by-mail service that will send DVDs and Blu-ray discs straight to your door. 

The store first piloted the service back in 2019 before it started working on making its library available to people across the country during the pandemic. As The Seattle Times reports, it launched a campaign in 2021 to raise funds for an overhaul of its aging website, making it more searchable and giving it a more modern look. Now, Scarecrow's rent-by-mail website is live, with step-by-step instructions on how to avail of the service and a searchable library divided by genres. 

To be able to rent from Scarecrow, you'll need to sign up for an account, which will have to be verified and approved by a staff member. After that, you can start adding DVDs to your cart. Titles are priced individually, but shipping will cost you $12 for up to six discs. That's discs, not titles, which means if one movie has six discs, you can't add more to the same shipment. The rental window is 14 days, including shipping, after that you can either renew by phone or pay late fees. 

Scarecrow has 140,000 titles in its collection — comparably, Netflix has around 5,000 titles in its US catalog, according to CordCutting — most of which you can rent by mail. There are exceptions, however, including rare and out of print videos that require a security deposit, newly released movies and adult titles. It also doesn't mail VHS tapes and laser discs, so you'll have to go elsewhere for those formats. 

This article originally appeared on Engadget at https://www.engadget.com/americas-largest-independent-video-store-is-taking-its-dvd-by-mail-service-nationwide-094751920.html?src=rss

MGM Resorts hit by ‘cybersecurity issue,’ leading to massive outage

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MGM Resorts confirmed on Monday that it was hit by a cybersecurity issue, shutting down systems across its suite of casinos. The hotel giant owns a notable swath of casinos along the Las Vegas Strip, where some gamblers reported slot machines being taken offline because of the incident. At MGM Resorts' international properties, hotels are currently taking reservations via phone because of website shutdowns. 

"MGM Resorts recently identified a cybersecurity issue affecting some of the company's systems," the company wrote in a statement. It said the company "took prompt action to protect our systems and data, including shutting down certain systems" in response to the attack. MGM Resorts has not confirmed how widespread the shut down is, what systems have been affected or other details about the incident. 

Customer anecdotes report issues making reservations, using ATM machines, playing certain games and mobile key entry into hotel rooms, but Engadget has not independently confirmed these reports. While MGM Resorts informed the Las Vegas Metropolitan Police Department about the incident, the department said in a statement that these types of incidents are typically passed along to federal agencies. 

This article originally appeared on Engadget at https://www.engadget.com/mgm-resorts-hit-by-cybersecurity-issue-leading-to-massive-outage-215205561.html?src=rss

Disney channels are back on Spectrum after 12-day standoff

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Spectrum owner Charter and Disney have resolved a dispute that prevented millions of customers from watching networks such as ABC and ESPN through their cable provider since August 31. The companies reached an agreement that features some intriguing streaming-related perks for Spectrum subscribers. Those include access to the long-awaited standalone ESPN streaming service, whenever that debuts, for those on a Spectrum TV Select plan.

Those subscribers will also have access to the ad-supported basic tier of Disney+ in the coming months, while Spectrum TV Select Plus customers will be able to check out ESPN+ as part of their plan. According to CNBC, Charter will pay higher subscriber fees to Disney.

It seems that Charter customers having access to ad-supported versions of Disney's streaming services was a point of contention between the companies before they finally reached a deal. In the meantime, Disney started offering Hulu + Live TV at a discounted rate of $50 a month for three months (the usual rate is $70) ahead of a price increase in October.

The newly forged agreement between Charter and Disney means that subscribers again have access to 19 of the latter's networks, including ABC-owned stations, the Disney Channel, FX and the Nat Geo Channel. Just in time for Monday Night Football, the full suite of ESPN networks is back as well. However, Spectrum subscribers are losing the ability to watch Baby TV, Disney Junior, Disney XD, Freeform, FXM, FXX, Nat Geo Wild and Nat Geo Mundo through the cable service.

This article originally appeared on Engadget at https://www.engadget.com/disney-channels-are-back-on-spectrum-after-12-day-standoff-174333955.html?src=rss

Uber could launch a service similar to TaskRabbit

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In the future, when you need someone's help to get a task done, you might find yourself launching the Uber app on your phone. According to Bloomberg, the company is exploring the possibility of offering a new TaskRabbit-like service. Developer Steve Moser found code hidden within Uber's iPhone app for an offering that's reportedly codenamed "Chore." Based on its current iteration, Chore will let you hire "taskers" and will let you specify in the app what you need help with, how long you think it would take and what time you want the tasker to arrive. 

Of course, you'll be able to input the address of where you want the person to go before you submit your request. Uber will then compute a payment that's commensurate with the time required to finish the task, but you will have to pay for a minimum of one hour no matter what it is. Bloomberg says the code Moser unearthed didn't have hints on what types of help you can ask from providers, but the potential service's rival TaskRabbit has a wide range of categories to choose from. These include cleaning, furniture assembly, electrical help, plumbing, TV mounting, packing and moving, snow removal, computer assistance, pet sitting and even senior care. 

Like any other unconfirmed feature still in development, though, Chore may not even make it to public release. If it does, it'll be a huge new undertaking for Uber, which is known for its ride-hailing and restaurant delivery services. Over the past months, Uber rolled out Carshare, which lets users borrow cars from private owner, to more locations as part of its efforts to become a zero-emission platform by 2040. It also started testing a toll-free number — 1-833-USE-UBER (1-833-873-8237) — that you can call to schedule an immediate or a future ride.

This article originally appeared on Engadget at https://www.engadget.com/uber-could-launch-a-service-similar-to-taskrabbit-133017852.html?src=rss