Capcom’s Kunitsu-Gami: Path of the Goddess is officially arriving this year

Capcom's Kunitsu-Gami: Path of the Goddess is coming out this year, according to today’s Xbox Partner Showcase. Capcom and Xbox dropped a new trailer today, which shows off more gameplay and more of the title’s unique Japanese folklore-inspired aesthetic. The game looks cool as heck.

Though there’s no concrete release date, Kunitsu-Gami: Path of the Goddess will be a day one Game Pass title for Xbox Series X|S and Windows. It’s also coming to PS5 and the Steam store.

This is a single-player action RPG with some time and resource management flourishes. During the day, you rescue and recruit villagers to your cause. Once the sun sets, you must juggle real-time action with strategic elements, as you decide how each villager will help you fight against a villainous horde called The Seethe.

Lead director Shuichi Kawata was also behind the well-reviewed Metroidvania Shinsekai: Into the Depths. Kawata says his team has been working on Kunitsu-Gami for four years and that they are excited “and maybe a little nervous” to have everyone finally get their hands on the game.

Capcom has compared Kunitsu-Gami’s aesthetic to previous titles with traditional Japanese themes, like the universally beloved Okami. The game was developed using its RE Engine, which was originally designed for Resident Evil 7: Biohazard.

Kunitsu-Gami: Path of the Goddess wasn’t the only news to come out of today’s Xbox Partner Showcase event. Final Fantasy XIV finally hits Xbox consoles on March 21 and an expansion pass for Persona 3: Reload will bring new missions to the JRPG later this year. 

This article originally appeared on Engadget at https://www.engadget.com/capcoms-kunitsu-gami-path-of-the-goddess-is-officially-arriving-this-year-200624878.html?src=rss

Capcom’s Kunitsu-Gami: Path of the Goddess is officially arriving this year

Capcom's Kunitsu-Gami: Path of the Goddess is coming out this year, according to today’s Xbox Partner Showcase. Capcom and Xbox dropped a new trailer today, which shows off more gameplay and more of the title’s unique Japanese folklore-inspired aesthetic. The game looks cool as heck.

Though there’s no concrete release date, Kunitsu-Gami: Path of the Goddess will be a day one Game Pass title for Xbox Series X|S and Windows. It’s also coming to PS5 and the Steam store.

This is a single-player action RPG with some time and resource management flourishes. During the day, you rescue and recruit villagers to your cause. Once the sun sets, you must juggle real-time action with strategic elements, as you decide how each villager will help you fight against a villainous horde called The Seethe.

Lead director Shuichi Kawata was also behind the well-reviewed Metroidvania Shinsekai: Into the Depths. Kawata says his team has been working on Kunitsu-Gami for four years and that they are excited “and maybe a little nervous” to have everyone finally get their hands on the game.

Capcom has compared Kunitsu-Gami’s aesthetic to previous titles with traditional Japanese themes, like the universally beloved Okami. The game was developed using its RE Engine, which was originally designed for Resident Evil 7: Biohazard.

Kunitsu-Gami: Path of the Goddess wasn’t the only news to come out of today’s Xbox Partner Showcase event. Final Fantasy XIV finally hits Xbox consoles on March 21 and an expansion pass for Persona 3: Reload will bring new missions to the JRPG later this year. 

This article originally appeared on Engadget at https://www.engadget.com/capcoms-kunitsu-gami-path-of-the-goddess-is-officially-arriving-this-year-200624878.html?src=rss

Twitch will overhaul its mobile app for the first time since 2019

Twitch is redesigning its mobile app for the first time since 2019. The company’s CEO, Dan Clancy, wrote in an open letter on Wednesday that the discovery feed will be the app’s new landing page. The update, expected later this year, will also make it easier to share quick updates, including uploading short video stories from the mobile app.

“We’re redesigning the mobile app (the first major update since 2019) to bring you a more modern, immersive viewing experience by making the discovery feed available to all Twitch users as the new landing experience in the app,” Clancy wrote. The discovery feed, currently only available as an “experiment” in the mobile app, shows real-time updates blending streams from people you follow with recommended content.

Clancy says the mobile app will also add new features that encourage quick updates for your followers, including the ability to create and upload short video stories from your phone. Other additions will include pinch-to-zoom in photos (better late than never?) and the ability to share portrait videos to stories.

Twitch moderators with iPhones have something to look forward to, as the mobile app will include mod tools for the first time. Previously desktop-only, the mobile tools will be “flexible, easy to use, and move with you,” according to Clancy. The company says the mod tools will roll out to iOS later this year; it hasn’t yet addressed Android availability.

Looking beyond the mobile app, other 2024 Twitch updates will include updated community guidelines. Clancy says the new rules include “clearer, updated harm definitions, and more severe penalties for some types of harassment.” The platform also plans to roll out tools to help users better identify harassment, including some that Clancy claims “would block more harassment before it shows up in your chat.”

Finally, Twitch’s clip editor (which reportedly helped enable child exploitation on the platform) will soon make it easier to share content. Clancy says the feature will make it easier for creators and viewers to share clips to social channels, including an option to export directly to Instagram. In addition, the mobile app’s big update will add the clip editor when it arrives later this year.

This article originally appeared on Engadget at https://www.engadget.com/twitch-will-overhaul-its-mobile-app-for-the-first-time-since-2019-195811175.html?src=rss

Twitch will overhaul its mobile app for the first time since 2019

Twitch is redesigning its mobile app for the first time since 2019. The company’s CEO, Dan Clancy, wrote in an open letter on Wednesday that the discovery feed will be the app’s new landing page. The update, expected later this year, will also make it easier to share quick updates, including uploading short video stories from the mobile app.

“We’re redesigning the mobile app (the first major update since 2019) to bring you a more modern, immersive viewing experience by making the discovery feed available to all Twitch users as the new landing experience in the app,” Clancy wrote. The discovery feed, currently only available as an “experiment” in the mobile app, shows real-time updates blending streams from people you follow with recommended content.

Clancy says the mobile app will also add new features that encourage quick updates for your followers, including the ability to create and upload short video stories from your phone. Other additions will include pinch-to-zoom in photos (better late than never?) and the ability to share portrait videos to stories.

Twitch moderators with iPhones have something to look forward to, as the mobile app will include mod tools for the first time. Previously desktop-only, the mobile tools will be “flexible, easy to use, and move with you,” according to Clancy. The company says the mod tools will roll out to iOS later this year; it hasn’t yet addressed Android availability.

Looking beyond the mobile app, other 2024 Twitch updates will include updated community guidelines. Clancy says the new rules include “clearer, updated harm definitions, and more severe penalties for some types of harassment.” The platform also plans to roll out tools to help users better identify harassment, including some that Clancy claims “would block more harassment before it shows up in your chat.”

Finally, Twitch’s clip editor (which reportedly helped enable child exploitation on the platform) will soon make it easier to share content. Clancy says the feature will make it easier for creators and viewers to share clips to social channels, including an option to export directly to Instagram. In addition, the mobile app’s big update will add the clip editor when it arrives later this year.

This article originally appeared on Engadget at https://www.engadget.com/twitch-will-overhaul-its-mobile-app-for-the-first-time-since-2019-195811175.html?src=rss

Meta explains how third-party apps will hook into Messenger and WhatsApp

Meta has revealed more details about how third-party messaging apps can be interoperable with WhatsApp and Messenger. The company is being required to open up its apps to a certain extent to comply with the Digital Markets Act (DMA), a new European Union law that comes into effect this week.

"We think the best way to deliver interoperability is through a solution which builds on Meta’s existing client/server architecture," Meta wrote in a blog post. "The approach we have taken in terms of implementing interoperability is the best way of meeting DMA requirements, whilst also creating a viable approach for the third-party providers interested in becoming interoperable with Meta and maximizing user security and privacy."

Meta says it has been working on interoperability with the European Commission for nearly two years. To begin with, interoperability will need to support text-based messages and the ability to share images, voice notes, videos and other files. In the future, Meta will need to enable group chats and calling between WhatsApp and Messenger and third-party apps.

For the time being, third-party developers will likely have to use the Signal protocol to hook into Messenger and WhatsApp. Meta uses that protocol for end-to-end encryption (E2EE) on both apps, "as it represents the current gold standard for E2EE chats." Developers will have the option of using a compatible protocol, but only "if they are able to demonstrate it offers the same security guarantees as Signal."

Meta notes that when it comes to messaging entirely within the WhatsApp and Messenger ecosystems, it controls both the sending and receiving clients. In such cases, it can affirm that only the sender and intended recipients will be able to see messages. 

However, it added that "while we have built a secure solution for interop that uses the Signal protocol encryption to protect messages in transit, without ownership of both clients (endpoints) we cannot guarantee what a third-party provider does with sent or received messages, and we therefore cannot make the same promise." As such, Meta is indicating that messages that originate from or are sent to a third-party app may not be as secure as those that stay completely within its own ecosystem.

Developers who connect their apps to WhatsApp and Messenger will have to host media files that they send to Meta's platforms on their own servers. WhatsApp or Messenger will then download the media from the media via a Meta proxy service.

To enable interoperability, makers of third-party messaging apps will need to sign an agreement with Meta. The company notes that it needs to be ready to turn on interoperability with another service within three months of receiving a request, though "it may take longer before the functionality is ready for public use."

This article originally appeared on Engadget at https://www.engadget.com/meta-explains-how-third-party-apps-will-hook-into-messenger-and-whatsapp-192532065.html?src=rss

Meta explains how third-party apps will hook into Messenger and WhatsApp

Meta has revealed more details about how third-party messaging apps can be interoperable with WhatsApp and Messenger. The company is being required to open up its apps to a certain extent to comply with the Digital Markets Act (DMA), a new European Union law that comes into effect this week.

"We think the best way to deliver interoperability is through a solution which builds on Meta’s existing client/server architecture," Meta wrote in a blog post. "The approach we have taken in terms of implementing interoperability is the best way of meeting DMA requirements, whilst also creating a viable approach for the third-party providers interested in becoming interoperable with Meta and maximizing user security and privacy."

Meta says it has been working on interoperability with the European Commission for nearly two years. To begin with, interoperability will need to support text-based messages and the ability to share images, voice notes, videos and other files. In the future, Meta will need to enable group chats and calling between WhatsApp and Messenger and third-party apps.

For the time being, third-party developers will likely have to use the Signal protocol to hook into Messenger and WhatsApp. Meta uses that protocol for end-to-end encryption (E2EE) on both apps, "as it represents the current gold standard for E2EE chats." Developers will have the option of using a compatible protocol, but only "if they are able to demonstrate it offers the same security guarantees as Signal."

Meta notes that when it comes to messaging entirely within the WhatsApp and Messenger ecosystems, it controls both the sending and receiving clients. In such cases, it can affirm that only the sender and intended recipients will be able to see messages. 

However, it added that "while we have built a secure solution for interop that uses the Signal protocol encryption to protect messages in transit, without ownership of both clients (endpoints) we cannot guarantee what a third-party provider does with sent or received messages, and we therefore cannot make the same promise." As such, Meta is indicating that messages that originate from or are sent to a third-party app may not be as secure as those that stay completely within its own ecosystem.

Developers who connect their apps to WhatsApp and Messenger will have to host media files that they send to Meta's platforms on their own servers. WhatsApp or Messenger will then download the media from the media via a Meta proxy service.

To enable interoperability, makers of third-party messaging apps will need to sign an agreement with Meta. The company notes that it needs to be ready to turn on interoperability with another service within three months of receiving a request, though "it may take longer before the functionality is ready for public use."

This article originally appeared on Engadget at https://www.engadget.com/meta-explains-how-third-party-apps-will-hook-into-messenger-and-whatsapp-192532065.html?src=rss

Apple bans Epic’s developer account and calls the company ‘verifiably untrustworthy’

Epic’s plan to launch its own iOS storefront in the EU could be in serious jeopardy. Apple terminated the company's developer account just one day after iOS 17.4 finally allowed for third-party app stores in Europe to comply with the Digital Markets Act (DMA). Epic says that, thanks to the ban, it "cannot develop the Epic Games Store for iOS" and called the move a "serious violation of the DMA." In other words, the biggest beef in tech continues.

The Fortnite developer published a blog post on the matter and shared a letter sent by Apple’s lawyers that called Epic Games “verifiably untrustworthy," suggesting the reason behind the ban was due to fear on Apple’s part that Epic would not comply with the contractual agreements inherent to obtaining a developer’s account. It’s worth noting that Apple granted Epic a developer’s account at the beginning of this year, so the company didn’t have any compliance fears back then.

So what changed? Epic Games CEO Tim Sweeney has been particularly vocal regarding Apple’s EU App Store changes, calling them “a devious new instance of malicious compliance.” Sweeney says that Apple technically complies with the DMA, but severely undercuts third-party app stores in a number of ways, calling it an “anticompetitive scheme rife with new junk fees on downloads and new Apple taxes on payments they don’t process.”

These claims aren't entirely without merit, although Sweeney and his company are far from disinterested parties."Third-party app stores must meet Apple’s Notarization requirements, with all of its tight rules regarding moderation, piracy, fraud and payment disputes. Apple has the right to shut down any app if it finds anything that skirts these rules. Additionally, developers must pay a Core Technology Fee once an app has been downloaded more than a million times, which breaks down to around 54 cents per install each year. Would-be developers must also share a letter from a top financial institution with proof it has access to at least $1.1 million in credit to handle potential financial disputes. There’s also a flat commission on every transaction, which ranges from 15 to 30 percent.

After Sweeney complained openly about the new app store rules, Apple’s Phil Schiller sent Epic Games an email on February 23 to ask for “written assurance” that the company would honor its commitments. “In plain, unqualified terms, please tell us why we should trust Epic this time,” the letter concludes.

Sweeney responded that “Epic and its subsidiaries are acting in good faith and will comply with all terms of current and future agreements with Apple, and we’ll be glad to provide Apple with any specific further assurances on the topic that you’d like.” This didn’t seem to satisfy Apple, as it went on to pull the developer’s account this week.

Epic responded that the move undermines its “ability to be a viable competitor” and that Apple’s “showing other developers what happens when you try to compete” or are “critical of their unfair practices.” The developer calls the ban a simple retaliation “against Epic for speaking out against Apple’s unfair and illegal practices.”

Apple has a different take on things. It laid the blame on “Epic’s egregious breach of its contractual obligations” in a statement published by 9to5Mac. The iPhone manufacturer went on to say it has “the right to terminate any or all of Epic Games’ wholly owned subsidiaries, affiliates, and/or other entities under Epic Games’ control at any time and at Apple’s sole discretion. In light of Epic’s past and ongoing behavior, Apple chose to exercise that right.”

Despite all of this bad blood, the developer still plans on bringing Fortnite to iOS, likely via an unaffiliated third-party storefront. It’s also bringing experimental support for the Unreal Engine to Apple Vision Pro.

Today’s development involves the DMA, a law that designates large companies as "gatekeepers" and specific services, like Apple's App Store, as "core platform services." The law forces these services to become interoperable with competing products to remain in compliance. This is why Apple’s allowing third-party app stores in the first place.

However, the bad blood between the two companies goes back years, long before the DMA was a glint in the EU's eye. Epic Games has been fighting against Apple’s developer transaction fee policy since 2020, taking an antitrust case all the way to the Supreme Court. California’s Ninth Circuit ruled in favor of Epic, stating that Apple had broken the state’s Unfair Competition law, though it stopped short of calling Apple a monopoly. SCOTUS declined to hear appeals from both Apple and Epic, so that’s where it stands right now. The Department of Justice, however, is reportedly considering its own antitrust case against Apple.

This article originally appeared on Engadget at https://www.engadget.com/apple-bans-epics-developer-account-and-calls-the-company-verifiably-untrustworthy-191316210.html?src=rss

Apple bans Epic’s developer account and calls the company ‘verifiably untrustworthy’

Epic’s plan to launch its own iOS storefront in the EU could be in serious jeopardy. Apple terminated the company's developer account just one day after iOS 17.4 finally allowed for third-party app stores in Europe to comply with the Digital Markets Act (DMA). Epic says that, thanks to the ban, it "cannot develop the Epic Games Store for iOS" and called the move a "serious violation of the DMA." In other words, the biggest beef in tech continues.

The Fortnite developer published a blog post on the matter and shared a letter sent by Apple’s lawyers that called Epic Games “verifiably untrustworthy," suggesting the reason behind the ban was due to fear on Apple’s part that Epic would not comply with the contractual agreements inherent to obtaining a developer’s account. It’s worth noting that Apple granted Epic a developer’s account at the beginning of this year, so the company didn’t have any compliance fears back then.

So what changed? Epic Games CEO Tim Sweeney has been particularly vocal regarding Apple’s EU App Store changes, calling them “a devious new instance of malicious compliance.” Sweeney says that Apple technically complies with the DMA, but severely undercuts third-party app stores in a number of ways, calling it an “anticompetitive scheme rife with new junk fees on downloads and new Apple taxes on payments they don’t process.”

These claims aren't entirely without merit, although Sweeney and his company are far from disinterested parties."Third-party app stores must meet Apple’s Notarization requirements, with all of its tight rules regarding moderation, piracy, fraud and payment disputes. Apple has the right to shut down any app if it finds anything that skirts these rules. Additionally, developers must pay a Core Technology Fee once an app has been downloaded more than a million times, which breaks down to around 54 cents per install each year. Would-be developers must also share a letter from a top financial institution with proof it has access to at least $1.1 million in credit to handle potential financial disputes. There’s also a flat commission on every transaction, which ranges from 15 to 30 percent.

After Sweeney complained openly about the new app store rules, Apple’s Phil Schiller sent Epic Games an email on February 23 to ask for “written assurance” that the company would honor its commitments. “In plain, unqualified terms, please tell us why we should trust Epic this time,” the letter concludes.

Sweeney responded that “Epic and its subsidiaries are acting in good faith and will comply with all terms of current and future agreements with Apple, and we’ll be glad to provide Apple with any specific further assurances on the topic that you’d like.” This didn’t seem to satisfy Apple, as it went on to pull the developer’s account this week.

Epic responded that the move undermines its “ability to be a viable competitor” and that Apple’s “showing other developers what happens when you try to compete” or are “critical of their unfair practices.” The developer calls the ban a simple retaliation “against Epic for speaking out against Apple’s unfair and illegal practices.”

Apple has a different take on things. It laid the blame on “Epic’s egregious breach of its contractual obligations” in a statement published by 9to5Mac. The iPhone manufacturer went on to say it has “the right to terminate any or all of Epic Games’ wholly owned subsidiaries, affiliates, and/or other entities under Epic Games’ control at any time and at Apple’s sole discretion. In light of Epic’s past and ongoing behavior, Apple chose to exercise that right.”

Despite all of this bad blood, the developer still plans on bringing Fortnite to iOS, likely via an unaffiliated third-party storefront. It’s also bringing experimental support for the Unreal Engine to Apple Vision Pro.

Today’s development involves the DMA, a law that designates large companies as "gatekeepers" and specific services, like Apple's App Store, as "core platform services." The law forces these services to become interoperable with competing products to remain in compliance. This is why Apple’s allowing third-party app stores in the first place.

However, the bad blood between the two companies goes back years, long before the DMA was a glint in the EU's eye. Epic Games has been fighting against Apple’s developer transaction fee policy since 2020, taking an antitrust case all the way to the Supreme Court. California’s Ninth Circuit ruled in favor of Epic, stating that Apple had broken the state’s Unfair Competition law, though it stopped short of calling Apple a monopoly. SCOTUS declined to hear appeals from both Apple and Epic, so that’s where it stands right now. The Department of Justice, however, is reportedly considering its own antitrust case against Apple.

This article originally appeared on Engadget at https://www.engadget.com/apple-bans-epics-developer-account-and-calls-the-company-verifiably-untrustworthy-191316210.html?src=rss

41 state attorneys general tell Meta to fix their customer support for hacking victims

A group of 41 state attorneys general are demanding that Meta step up its support services for users who have been victims of hacks and account takeovers. “We refuse to operate as the customer service representatives of your company,” the group writes in a letter addressed to Meta’s chief legal officer. “We request Meta take immediate action and substantially increase its investment in account takeover mitigation tactics, as well as responding to users whose accounts were taken over.”

The letter, which was first reported by Wired, pushes Meta to deal with an issue that has long been a source of frustration to Facebook and Instagram users: the difficulty in accessing support after you lose access to your account. Though the company has taken steps over the years to make it easier for people to recover lost accounts, Meta largely relies on automated systems and there are still many people who fall through cracks.

As the letter highlights, this can be especially devastating for people who lose access to business accounts and pages. Even high-profile creators can find themselves unable to get support from a human employee of the company unless they have a personal connection to someone who works at Meta. Other users sometimes resort to legal services or hiring their own hackers to get their accounts back.

While it may seem surprising that state law enforcement officials would get involved in this issue, Reddit and other online forums for hacking victims often advise people to lodge complaints with their local AG’s office as a last resort. Some users have reported regaining access to their accounts after a state attorney general’s office intervened on their behalf.

Now, AGs are apparently flooded with such requests. “Our offices have experienced a dramatic and persistent spike in complaints in recent years concerning account takeovers that is not only alarming for our constituents but also a substantial drain on our office resources,” the letter states.

In addition to putting more resources into customer service, the letter asks Meta to provide more details on “the number of account takeovers over the past five years; suspected causes of the increase in account takeovers; safeguards currently in place to prevent account takeovers; current policies and procedures related to Meta’s response to account takeovers; and staffing related to safeguarding the platforms against account takeovers as well as responding to complaints.”

In a statement, a Meta spokesperson said that “scammers use every platform available to them and constantly adapt to evade enforcement” from the company. “We invest heavily in our trained enforcement and review teams and have specialized detection tools to identify compromised accounts and other fraudulent activity. We regularly share tips and tools people can use to protect themselves, provide a means to report potential violations, work with law enforcement and take legal action."

In 2022, Bloomberg reported that Meta was in the “early stages” creating a customer service division that would be able to help users with account issues. It's unclear what became of the plan. Later that year, the company laid off thousands of employees. In their letter, the state AGs notes that they saw an uptick in complaints “around the same time Meta announced a massive layoff of around 11,000 employees in November 2022, which reportedly focused on the ‘security and privacy and integrity sector.’”

This article originally appeared on Engadget at https://www.engadget.com/41-state-attorneys-general-tell-meta-to-fix-their-customer-support-for-hacking-victims-184709904.html?src=rss

41 state attorneys general tell Meta to fix their customer support for hacking victims

A group of 41 state attorneys general are demanding that Meta step up its support services for users who have been victims of hacks and account takeovers. “We refuse to operate as the customer service representatives of your company,” the group writes in a letter addressed to Meta’s chief legal officer. “We request Meta take immediate action and substantially increase its investment in account takeover mitigation tactics, as well as responding to users whose accounts were taken over.”

The letter, which was first reported by Wired, pushes Meta to deal with an issue that has long been a source of frustration to Facebook and Instagram users: the difficulty in accessing support after you lose access to your account. Though the company has taken steps over the years to make it easier for people to recover lost accounts, Meta largely relies on automated systems and there are still many people who fall through cracks.

As the letter highlights, this can be especially devastating for people who lose access to business accounts and pages. Even high-profile creators can find themselves unable to get support from a human employee of the company unless they have a personal connection to someone who works at Meta. Other users sometimes resort to legal services or hiring their own hackers to get their accounts back.

While it may seem surprising that state law enforcement officials would get involved in this issue, Reddit and other online forums for hacking victims often advise people to lodge complaints with their local AG’s office as a last resort. Some users have reported regaining access to their accounts after a state attorney general’s office intervened on their behalf.

Now, AGs are apparently flooded with such requests. “Our offices have experienced a dramatic and persistent spike in complaints in recent years concerning account takeovers that is not only alarming for our constituents but also a substantial drain on our office resources,” the letter states.

In addition to putting more resources into customer service, the letter asks Meta to provide more details on “the number of account takeovers over the past five years; suspected causes of the increase in account takeovers; safeguards currently in place to prevent account takeovers; current policies and procedures related to Meta’s response to account takeovers; and staffing related to safeguarding the platforms against account takeovers as well as responding to complaints.”

In a statement, a Meta spokesperson said that “scammers use every platform available to them and constantly adapt to evade enforcement” from the company. “We invest heavily in our trained enforcement and review teams and have specialized detection tools to identify compromised accounts and other fraudulent activity. We regularly share tips and tools people can use to protect themselves, provide a means to report potential violations, work with law enforcement and take legal action."

In 2022, Bloomberg reported that Meta was in the “early stages” creating a customer service division that would be able to help users with account issues. It's unclear what became of the plan. Later that year, the company laid off thousands of employees. In their letter, the state AGs notes that they saw an uptick in complaints “around the same time Meta announced a massive layoff of around 11,000 employees in November 2022, which reportedly focused on the ‘security and privacy and integrity sector.’”

This article originally appeared on Engadget at https://www.engadget.com/41-state-attorneys-general-tell-meta-to-fix-their-customer-support-for-hacking-victims-184709904.html?src=rss