There’s a lot more riding on Amazon’s latest batch of Echo hardware than usual. After all, these are the first devices arriving alongside Alexa+, the AI-powered revamp of the company’s signature voice assistant. And unlike the $220 Echo Studio, the new Echo Dot Max is a more affordable ($100) and compact entry point into using Alexa+. It’s also another example of how confusing Amazon’s hardware lineup can get: the older Echo Pop ($40) and Echo Dot ($50) are also getting Alexa+. The Echo Dot Max isn’t the cheapest Echo, nor is it the best-sounding speaker Amazon sells. So, where does it fit?

The best way to think about this new speaker is that it occupies the same spot in Amazon’s lineup as the venerable and discontinued device simply named “Echo.” For years, the Amazon Echo was the company’s main speaker, but it no longer sells one with that pleasantly concise name. The Echo Dot Max steps in at the same price point, though. And while my testing has shown that Alexa+ is a solid step forward, the Dot Max hardware itself isn’t as good as what it replaces.

Design

The Echo Dot Max feels immediately familiar if you’ve seen any of Amazon’s spherical smart speakers from the last five years or so, but there are numerous design changes here. The 2020 Echo and current Echo Dot have buttons on top for adjusting volume and muting the speaker’s microphone. Those buttons are now on a front-facing panel that is surrounded by the Echo’s signature light ring. While I liked how the light ring encircled the bottom of the Echo, it’s definitely easier to see in this new front-facing position and it’s particularly better at displaying the volume now. Overall, it’s a fairly refined and subtle device, which is exactly what you want from a smart speaker. I tested the graphite model, but you can also get it in white or a much bolder purple. I prefer the fully spherical, globe-like appearance of the Echo Dot, but there’s little to complain about here visually. 

Nathan Ingraham for Engadget

I do have some quibbles about the front-facing volume and mute buttons, though. The Echo Dot Max is simply so light that if I press the controls I’ll push the speaker around the shelf it’s on. This is easily solved by putting your hand around it and pressing the buttons with your thumb, but if you reach out to it with your index finger it probably won’t stay in place. I guess you’re supposed to primarily interact with the Echo Dot Max with your voice, but top-mounted buttons would’ve avoided this problem. I imagine this isn’t as much of a problem with the similarly-designed Echo Studio, simply because it’s much larger and three times heavier. 

Audio quality

I’m a pretty big music nerd and I’ve listened to many smart speakers over the years. I’ve come away impressed with the Echo devices I tested in 2018 as well as the 2020 Echo I spoke about earlier. At $100, that Echo punched well above its weight and sounded notably better than the identically-priced HomePod Mini and Nest Audio. 

Unfortunately, the Echo Dot Max does not match that older speaker’s bonafides. Don’t get me wrong, it sounds just fine — better than a standard Echo Dot and in line with what I’d expect from a $100 speaker. It’s a good bit louder than my HomePod Mini, with plenty of volume to fill a medium-sized room on its own. If you’re looking to really pump music through a bigger room, though, you’re better off looking at the Echo Studio or something like the Sonos Era 100. You can also pair two Echo Dot Max speakers together for stereo playback and increased volume, but I didn’t get to test this so can’t say how it’ll perform in a larger space.

Nathan Ingraham for Engadget

My biggest complaint with the Echo Dot Max is that frequencies often felt a bit smushed together, without a solid bass thump separating itself from the clarity in the mid- and high-range frequencies. It doesn’t provide the most dynamic listening experience. When you look at the difference in the Echo Dot Max’s speaker components compared to the fourth-generation Echo, that’s not a surprise. That older speaker paired a 3-inch woofer with dual 0.8-inch tweeters, while the Dot Max makes do with just one tweeter and a smaller 2.5-inch woofer. 

I want to reiterate that the Echo Dot Max still sounds good! The various beats, electronic glitches and vocals of Lorde’s “What Was That” came through clearly for the most part, and the modern disco vibes of “Jealous” by The Aces had a nice thump and the instruments were plenty punchy. The heavier, guitar-driven fury of albums like the new Deftones release Private Music and the 33-year-old Dirt by Alice In Chains came through loud and clear, while turning up the volume on the rave-esque vibes of “As Alive As You Need Me To Be” by Nine Inch Nails had plenty of life. But while the overall sound was pleasant enough, further listening made me realize that details like a good snap of a snare could get lost amidst a storm of guitars.

It’s a disappointment that Amazon took an undeniable step backwards here. Much like the Echo Studio that we just reviewed, the Echo Dot Max isn’t bad — it’s just underwhelming. It’s a little easier to forgive here, since the Dot Max is more of an all-purpose speaker rather than something designed to provide an exceptional listening experience. Again, it sounds totally fine for a $100 smart speaker, but given Amazon’s past success in providing surprisingly excellent audio, I was hoping for a lot more here. 

Nathan Ingraham for Engadget

Alexa+

The other piece of the puzzle is, of course, Alexa+, Amazon’s long-awaited update to its digital assistant. Somehow, it’s already been two years since Amazon first showed off the improvements it was working on delivering with Alexa+. But with these new devices, “early access” to the service is pretty easy to come by now. 

I’ll admit that I’m not much of a voice assistant guy. I think a lot of that comes from not having a very smart home. I’ve been renting for the last eight months after owning a home for almost a decade, and there just hasn’t been much to do with Alexa (or any voice assistant) at the moment.

But even without home-based routines to run, lights to control or a smart thermostat to adjust, it was evident how much more conversational and context-aware Alexa+ is now. I did a lot of testing during the World Series and I made it a habit to ask Alexa what was going on in the series. We had several “conversations” about what happened in the previous night’s game, when the next game was happening, who the starting pitchers were and so forth. It was probably the most natural experience I’ve ever had using a voice assistant, even though using my natural language with a speaker still feels awkward. (I definitely said please to Alexa more than once.)

Once you’re set up with Alexa+ Early Access, you can use the same updated assistant in the Alexa app on your smartphone, either with your voice or in a chat interface. The chatbot-style Alexa experience is fine, but I actually prefer using my voice, because I felt like it was easier to have a conversation with it and just ask things as they popped into my head. 

Another good thing about Alexa+ is that it felt fast and responsive. There are short pauses while it thinks about a response, but it usually got back to me quickly enough that continuing that natural language conversation didn’t feel stilted or awkward. Speed is a crucial factor towards making a voice assistant feel responsive, and Alexa+ on the Echo Dot Max hits on that point. Some combo of Amazon’s AZ3 chip and whatever is happening up in its cloud is getting the job done here. 

As with any voice assistant, Alexa+ is, of course, not perfect. Most basic tasks like setting reminders, checking the weather and playing music all work reliably. But asking for specific songs or albums can sometimes go badly. Occasionally, Alexa wouldn’t be able to find a specific album I was looking for but it would play other songs by the artist; other times it would come up with completely unrelated music. This is an issue I’ve had with all assistants, but I was hoping Alexa+ might be smart enough to avoid getting too far off base.

I asked it to “play the latest release by the band Now, Now.” It’s an EP entitled 01 so I had a feeling Alexa might struggle with that. Sure enough, it said “sure, here’s new music from Now, Now” and played one of the songs from that release. Not bad, but not quite right. I then followed up and said “can you play this entire album?” That did not work. Instead, I ended up with the song “Ain’t it Funky Now” performed by legendary jazz guitarist and composer Grant Green. An outstanding recording, sure, but not remotely close to what I was looking for. Even asking “play the album ‘01 EP’ by the band Now, Now” got me Drake’s “Laugh Now Cry Later.” Sigh. 

Worse than that were the times when Alexa+ just made things up. The Alexa app provides you with little suggestions for things to ask about, like “iconic music duets.” I tapped it, curious to see what it provided, and it pulled up a list of “iconic music duets that have left an indelible mark on the music industry.” 

Among those was “Smells Like Teen Spirit” performed by the late Kurt Cobain and his wife Courtney Love. This happened? News to me! I followed up and asked for more details and got a response noting that “there isn’t a formal duet of ‘Smells Like Teen Spirit.’” Best I can tell, it popped up because Love sang some unused lyrics from the legendary song on an episode of the 60 Songs That Explain the ‘90s podcast, back in 2023. This is a perfect example of the random inferences AI often draws, and it’s a good reminder that Alexa+, like all AI assistants, can make things up sometimes. This didn’t happen often, but it’s still something you’ll need to look out for. 

Nathan Ingraham for Engadget

Wrap-up

The Echo Dot Max more or less delivers on Amazon’s promises. It sounds better than smaller speakers like the Echo Dot or Pop, and it’s significantly cheaper than the Echo Studio. If you’re at all interested in music, it’s worth stepping up to the Dot Max over the standard Dot. Beyond just better audio, it’s also significantly newer (the Dot was last updated in 2022). Its more modern processor means it should have a longer lifespan than the standard Dot, making it a better option for people who are eager to try out Alexa+. 

That freshly updated hardware is a reason to consider the Echo Dot Max over similarly priced speakers like the Nest Audio and HomePod Mini, both of which are five years old. And despite Alexa+ dealing with some growing pains, it’s a better option at this moment than the unproven Gemini for Home Google that is rolling out or the old, limited Siri that the HomePod Mini is still stuck with.

But the Echo Dot Max still feels like a bit of a missed opportunity to me. The old Echo sounded so good, and this speaker is just not as exciting in comparison. It’s a fine way to interact with Alexa+ and enjoy some tunes, I just wish it sounded a little bit better.

This article originally appeared on Engadget at https://www.engadget.com/audio/speakers/amazon-echo-dot-max-review-disappointing-sound-but-alexa-is-a-star-190000721.html?src=rss