Tag Archives: Arts & Entertainment Tickets

TikTok’s Ticketmaster integration expands to users outside the US

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Back in August, TikTok teamed up with Ticketmaster to allow artists to sell tickets to live events directly through the social media app. The service, however, was exclusive to the US, until now. TikTok just announced the partnership with Ticketmaster now extends to more than 20 countries throughout North America and Europe, in addition to Australia and the UK.

The tool only applies to artists officially certified by the platform, though TikTok says that amounts to more than 75,000 entertainers and event providers. The functionality is simple. The artist embeds a link to a relevant Ticketmaster event on a video. Users click a link on the bottom left of the screen and purchase a ticket, but we encourage would-be buyers to keep an eye on those hidden fees.

Music is the primary motivator here, but you can snag tickets for comedy shows and sporting events, among other types of entertainment. TikTok boasts that the program has already supported successful ticketing campaigns for artists like Shania Twain, Burna Boy, The Kooks and many more, going on to say that there has been more than 2.5 billion views of videos that utilize the in-app ticketing feature since launch.

The tool’s available now for those living in newly-eligible countries, like Sweden, Switzerland, Poland and around 17 more. TikTok hasn’t announced future availability for additional locations, but a spokesperson has stated that the company is “very excited to see how the partnership with Ticketmaster will develop over time.”

Snapchat made a similar move last year, partnering with Ticketmaster to match users with nearby live concerts. However, TikTok’s method is more streamlined and should allow for quicker access to tickets.

This article originally appeared on Engadget at https://www.engadget.com/tiktoks-ticketmaster-integration-expands-to-users-outside-the-us-182324778.html?src=rss

Maggie Rogers thwarts ticket bots with in-person sales

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Pop star Maggie Rogers isn’t going to let bots spoil her upcoming tour. The “Alaska” singer told fans in an email today that she’s getting a jump on automated scalpers by selling tickets the old-fashioned way: in-person sales.

Rogers says fans can physically walk up to box offices on Friday to get first dibs on pre-sale tickets for her US summer tour, running from July to August. “On Friday, for one day only, we’re running an in-person pre-sales, where you can go directly to your local box office to buy a ticket,” wrote the artist, who rose to fame after a video of Pharrell Williams reacting to her “Alaska” demo went viral in 2016. “There’s a two-ticket-per-person limit, but you can choose any ticket you want — all of the prices and tiers will be available, along with exclusive merch and a special playlist I cooked up just for box office day.”

Rogers says the in-person process will vary from city to city, and she advises fans to check her website for specifics. For fans in the NYC area, she adds that she will visit the Music Hall of Williamsburg box office in Brooklyn on Friday, greeting fans buying tickets for her Forest Hills show scheduled for July 27th.

If you can't make it to the box office on Friday, Rogers says her website will open registrations for traditional artist pre-sales on April 11th. In addition, Spotify will have its own pre-sales on April 12th with local promoters joining on the 12th and 13th. General availability opens on April 14th.

Live Nation Entertainment, Inc. President and Chief Financial Officer Joe Berchtold sits to testify before a Senate Judiciary Committee hearing to examine promoting competition and protecting consumers in live entertainment on Capitol Hill in Washington, Tuesday, Jan. 24, 2023. (AP Photo/Andrew Harnik)
Live Nation president and CFO Joe Berchtold, testifying before Congress in January
ASSOCIATED PRESS

Ticketmaster has been in hot water lately over its inability to prevent bots from scooping up pre-sale tickets and reselling them for egregiously inflated prices. After 1.5 million presale codes went out to Taylor Swift fans in November, 14 million buyers (including “a staggering” amount of bots) tried to purchase tickets. The company said it was hit with 3.5 billion system requests, leading to the site crashing and fans left without access.

That caught the attention of the US Congress, including Rep. Alexandria Ocasio-Cortez, who called for the breakup of Ticketmaster. Joe Berchtold, President and CFO of Ticketmaster’s parent company Live Nation, testified before the Senate Judiciary Committee in January, acknowledging the problem but punting a resolution to (the largely dysfunctional) Congress. Despite a reported DOJ investigation, Senate hearings and the usual political showboating, the government hasn’t yet produced any reforms.

A similar fiasco unfolded in December when thousands of Bad Bunny fans heading to see the reggaeton star in Mexico City’s Estadio Azteca were denied entry at the door, with staff telling them their Ticketmaster-purchased tickets were fake. That incident led to Mexican antitrust scrutiny, but Ticketmaster avoided paying announced fines after it refunded buyers who were denied entry and provided additional compensation.

Although Rogers deserves credit for an analog solution to a modern-day problem, the story says more about our high-tech, modern-day ticket-purchasing catastrophe as it does the artist’s crafty workaround.

This article originally appeared on Engadget at https://www.engadget.com/maggie-rogers-thwarts-ticket-bots-with-in-person-sales-204546294.html?src=rss

Maggie Rogers thwarts ticket bots with in-person sales

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Pop star Maggie Rogers isn’t going to let bots spoil her upcoming tour. The “Alaska” singer told fans in an email today that she’s getting a jump on automated scalpers by selling tickets the old-fashioned way: in-person sales.

Rogers says fans can physically walk up to box offices on Friday to get first dibs on pre-sale tickets for her US summer tour, running from July to August. “On Friday, for one day only, we’re running an in-person pre-sales, where you can go directly to your local box office to buy a ticket,” wrote the artist, who rose to fame after a video of Pharrell Williams reacting to her “Alaska” demo went viral in 2016. “There’s a two-ticket-per-person limit, but you can choose any ticket you want — all of the prices and tiers will be available, along with exclusive merch and a special playlist I cooked up just for box office day.”

Rogers says the in-person process will vary from city to city, and she advises fans to check her website for specifics. For fans in the NYC area, she adds that she will visit the Music Hall of Williamsburg box office in Brooklyn on Friday, greeting fans buying tickets for her Forest Hills show scheduled for July 27th.

If you can't make it to the box office on Friday, Rogers says her website will open registrations for traditional artist pre-sales on April 11th. In addition, Spotify will have its own pre-sales on April 12th with local promoters joining on the 12th and 13th. General availability opens on April 14th.

Live Nation Entertainment, Inc. President and Chief Financial Officer Joe Berchtold sits to testify before a Senate Judiciary Committee hearing to examine promoting competition and protecting consumers in live entertainment on Capitol Hill in Washington, Tuesday, Jan. 24, 2023. (AP Photo/Andrew Harnik)
Live Nation president and CFO Joe Berchtold, testifying before Congress in January
ASSOCIATED PRESS

Ticketmaster has been in hot water lately over its inability to prevent bots from scooping up pre-sale tickets and reselling them for egregiously inflated prices. After 1.5 million presale codes went out to Taylor Swift fans in November, 14 million buyers (including “a staggering” amount of bots) tried to purchase tickets. The company said it was hit with 3.5 billion system requests, leading to the site crashing and fans left without access.

That caught the attention of the US Congress, including Rep. Alexandria Ocasio-Cortez, who called for the breakup of Ticketmaster. Joe Berchtold, President and CFO of Ticketmaster’s parent company Live Nation, testified before the Senate Judiciary Committee in January, acknowledging the problem but punting a resolution to (the largely dysfunctional) Congress. Despite a reported DOJ investigation, Senate hearings and the usual political showboating, the government hasn’t yet produced any reforms.

A similar fiasco unfolded in December when thousands of Bad Bunny fans heading to see the reggaeton star in Mexico City’s Estadio Azteca were denied entry at the door, with staff telling them their Ticketmaster-purchased tickets were fake. That incident led to Mexican antitrust scrutiny, but Ticketmaster avoided paying announced fines after it refunded buyers who were denied entry and provided additional compensation.

Although Rogers deserves credit for an analog solution to a modern-day problem, the story says more about our high-tech, modern-day ticket-purchasing catastrophe as it does the artist’s crafty workaround.

This article originally appeared on Engadget at https://www.engadget.com/maggie-rogers-thwarts-ticket-bots-with-in-person-sales-204546294.html?src=rss

Ticketmaster faces antitrust scrutiny in Mexico following Bad Bunny ticket sales fiasco

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The head of Profeco, Mexico’s consumer protection watchdog, has promised to sue Ticketmaster following a ticketing snafu in the country’s capital, reports The New York Times. On the weekend of December 9th, Puerto Rican reggaeton star Bad Bunny was scheduled to play two soldout shows in Mexico City’s Estadio Azteca, the largest stadium in Latin America. The Friday night date saw thousands of fans denied entry to the venue after they were told by Estadio Azteca staff the tickets they bought directly from Ticketmaster were fake.

Profeco accused the company of overselling tickets. According to the agency, more than 1,600 ticket holders were denied entry on the first night, and another 110 on the following evening. “Ticketmaster claimed they were counterfeit, but they were all issued by them,” Profeco head Ricardo Sheffield told local news outlets. Ticketmaster has agreed to refund all affected fans the full price of their ticket, plus a 20 percent compensation fee. Profeco is preparing to file a class-action lawsuit against the company. Ticketmaster Mexico could also be fined up to 10 percent of its total sales in 2021. “As we are a fiscal authority, if they don’t want to pay of their own will, we will seize their accounts then, and they will pay because they have to,” Sheffield said.

In a statement Ticketmaster posted to Twitter this week, the company denied the claim it oversold tickets. It blamed the event on demand for Bad Bunny tickets – saying more than 4.5 million people tried to purchase just 120,000 stubs – and scalpers who sold fake tickets. “On Friday, an unprecedented number of false tickets, not bought through our official channels, were presented at the gates," the company said, according to an Associated Press translation. “The situation, in addition to confusion among access control personnel, caused temporary interruptions in the ticket reading system, which unfortunately momentarily impeded recognition of legitimate tickets.”

In November, Democratic lawmakers, including House Representative Alexandria Ocasio-Cortez, began calling for the break up of Ticketmaster after the company botched sales of Taylor Swift Eras Tour tickets. “Daily reminder that Ticketmaster is a monopoly, its merger with LiveNation should never have been approved, and they need to be reigned in,” Ocasio-Cortez said last month. The US Department of Justice reportedly opened an antitrust investigation into Ticketmaster parent company LiveNation before the Swift fiasco. The Senate Judiciary Subcommittee on Competition Policy, Antitrust and Consumers recently announced it would hold a hearing on the company’s recent failures. 

Ticketmaster faces antitrust scrutiny in Mexico following Bad Bunny ticket sales fiasco

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The head of Profeco, Mexico’s consumer protection watchdog, has promised to sue Ticketmaster following a ticketing snafu in the country’s capital, reports The New York Times. On the weekend of December 9th, Puerto Rican reggaeton star Bad Bunny was scheduled to play two soldout shows in Mexico City’s Estadio Azteca, the largest stadium in Latin America. The Friday night date saw thousands of fans denied entry to the venue after they were told by Estadio Azteca staff the tickets they bought directly from Ticketmaster were fake.

Profeco accused the company of overselling tickets. According to the agency, more than 1,600 ticket holders were denied entry on the first night, and another 110 on the following evening. “Ticketmaster claimed they were counterfeit, but they were all issued by them,” Profeco head Ricardo Sheffield told local news outlets. Ticketmaster has agreed to refund all affected fans the full price of their ticket, plus a 20 percent compensation fee. Profeco is preparing to file a class-action lawsuit against the company. Ticketmaster Mexico could also be fined up to 10 percent of its total sales in 2021. “As we are a fiscal authority, if they don’t want to pay of their own will, we will seize their accounts then, and they will pay because they have to,” Sheffield said.

In a statement Ticketmaster posted to Twitter this week, the company denied the claim it oversold tickets. It blamed the event on demand for Bad Bunny tickets – saying more than 4.5 million people tried to purchase just 120,000 stubs – and scalpers who sold fake tickets. “On Friday, an unprecedented number of false tickets, not bought through our official channels, were presented at the gates," the company said, according to an Associated Press translation. “The situation, in addition to confusion among access control personnel, caused temporary interruptions in the ticket reading system, which unfortunately momentarily impeded recognition of legitimate tickets.”

In November, Democratic lawmakers, including House Representative Alexandria Ocasio-Cortez, began calling for the break up of Ticketmaster after the company botched sales of Taylor Swift Eras Tour tickets. “Daily reminder that Ticketmaster is a monopoly, its merger with LiveNation should never have been approved, and they need to be reigned in,” Ocasio-Cortez said last month. The US Department of Justice reportedly opened an antitrust investigation into Ticketmaster parent company LiveNation before the Swift fiasco. The Senate Judiciary Subcommittee on Competition Policy, Antitrust and Consumers recently announced it would hold a hearing on the company’s recent failures. 

Ticketmaster’s Taylor Swift fiasco sparks Senate antitrust hearing

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Ticketmaster's chaotic handling of Taylor Swift's tour ticket sales has brought the company under increased scrutiny, including from lawmakers. Sens. Amy Klobuchar (D-MN) and Mike Lee (R-UT), the chair and ranking member of the Senate Judiciary Subcommittee on Competition Policy, Antitrust and Consumer Rights, have announced a hearing to gather evidence on competition in the ticketing industry. They have yet to confirm when the hearing will take place or the witnesses that the committee will call upon.

Swift's fans overwhelmed Ticketmaster's systems in the gold rush for tickets to her first tour in five years. Ticketmaster says presale codes went out to 1.5 million people, but 14 million (including "a staggering number" of bots) tried to buy tickets. The company said it was slammed with 3.5 billion total system requests, four times its previous peak. When fans were able to make it to the seat selection screen, many effectively had tickets snatched out of their hands as tried to put them in their carts.

There was supposed to be a general sale for the remaining tickets last Friday, but Ticketmaster canceled that, citing "extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand." Even though the level of interest in Swift's stadium shows was evidently through the roof, Ticketmaster's management of the process has raised a lot of questions. Swift said Ticketmaster assured her and her team that it could handle the demand. However, she said the mayhem “pissed me off.”

After the presale mess, Klobuchar (who wrote to Ticketmaster to ask if the company is taking appropriate measures to provide the best service it can) and Sen. Richard Blumenthal said they were concerned about "the state of competition in the ticketing industry." Others, including Rep. Alexandria Ocasio-Cortez called for Ticketmaster's parent, Live Nation, to be broken up.

Along with selling event tickets, the company owns and operates many venues and manages several major artists. Last week, it was reported that the Department of Justice (DOJ) has been conducting an antitrust investigation into Live Nation for several months.

“Last week, the competition problem in ticketing markets was made painfully obvious when Ticketmaster’s website failed hundreds of thousands of fans hoping to purchase concert tickets. The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster’s dominant market position means the company does not face any pressure to continually innovate and improve,” Klobuchar said in a statement. “That’s why we will hold a hearing on how consolidation in the live entertainment and ticketing industry harms customers and artists alike. When there is no competition to incentivize better services and fair prices, we all suffer the consequences.”

Ticketmaster has said it's adhering to a 2010 consent decree it has with the DOJ that allowed its merger with Live Nation to go ahead. “Ticketmaster has a significant share of the primary ticketing services market because of the large gap that exists between the quality of the Ticketmaster system and the next best primary ticketing system,” it added in a statement to Deadline.

The DOJ was reportedly investigating Ticketmaster before the Taylor Swift debacle

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The Department of Justice has reportedly opened an antitrust investigation into Live Nation, the parent of Ticketmaster, to determine if the company has abused its power in the live music industry. The investigation is said to have been ongoing over the last several months. The New York Times reported on the investigation after Taylor Swift and Bruce Springsteen fans had an excessively difficult time trying to buy tickets for those artists' tours.

The DOJ's antitrust division has been asking music venues and stakeholders in the ticketing market about the industry and Live Nation’s practices, according to the report. The agency is said to be looking into whether Live Nation holds a monopoly in the live music space.

The company owns and/or operates many venues, including the House of Blues, and it runs festivals like Lollapalooza and Download. It sells tickets to those places and events through Ticketmaster. Live Nation also manages dozens of notable artists.

Live Nation and Ticketmaster merged in 2010 after gaining approval from the DOJ. The agency imposed some conditions on the deal, such as Live Nation having to sell some parts of its business. For a 10-year period, Live Nation was prohibited from threatening to keep tours away from venues that don't use Ticketmaster. In 2019, the DOJ determined that Live Nation broke that condition, and it extended the merger agreement provision period to 2025.

Bringing things up to date, Swifties (and bots) crashed Ticketmaster on Tuesday as they attempted to snag tickets for the megastar's first tour in five years during a pre-sale. Ticketmaster said a load of more than 3.5 billion system requests caused havoc.

"The site was supposed to open up for 1.5 million verified Taylor Swift fans," Greg Maffei, the CEO of Live Nation's biggest shareholder Liberty Media, told CNBC. "We had 14 million people hit the site, including bots, which are not supposed to be there.”

Fans waited in queues for hours and when they were finally able to select a seat, many were still unable to grab tickets. In many cases, tickets were essentially snatched out of customers' hands as they tried to put them in their cart. A general sale for the remaining tickets was supposed to take place on Friday, but Ticketmaster canceled it "due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand."

The chaos led to calls to break up Live Nation, including from Rep. Alexandria Ocasio-Cortez. Sens. Richard Blumenthal and Amy Klobuchar expressed concern over " the state of competition in the ticketing industry," as Reuters notes.

"I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could," Swift wrote in an Instagram Story on Friday. "It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them."

This is far from the first time people had a chaotic experience while trying to get tickets to see a major artist. Blink-182 and Paramore tours sold out almost instantly. Ticketmaster's controversial dynamic pricing system led to some fans paying thousands of dollars for Bruce Springsteen tickets — even before those sought-after tickets hit secondary markets.

Engadget has contacted Live Nation for comment. The Department of Justice doesn't comment on ongoing investigations.

The DOJ was reportedly investigating Ticketmaster before the Taylor Swift debacle

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The Department of Justice has reportedly opened an antitrust investigation into Live Nation, the parent of Ticketmaster, to determine if the company has abused its power in the live music industry. The investigation is said to have been ongoing over the last several months. The New York Times reported on the investigation after Taylor Swift and Bruce Springsteen fans had an excessively difficult time trying to buy tickets for those artists' tours.

The DOJ's antitrust division has been asking music venues and stakeholders in the ticketing market about the industry and Live Nation’s practices, according to the report. The agency is said to be looking into whether Live Nation holds a monopoly in the live music space.

The company owns and/or operates many venues, including the House of Blues, and it runs festivals like Lollapalooza and Download. It sells tickets to those places and events through Ticketmaster. Live Nation also manages dozens of notable artists.

Live Nation and Ticketmaster merged in 2010 after gaining approval from the DOJ. The agency imposed some conditions on the deal, such as Live Nation having to sell some parts of its business. For a 10-year period, Live Nation was prohibited from threatening to keep tours away from venues that don't use Ticketmaster. In 2019, the DOJ determined that Live Nation broke that condition, and it extended the merger agreement provision period to 2025.

Bringing things up to date, Swifties (and bots) crashed Ticketmaster on Tuesday as they attempted to snag tickets for the megastar's first tour in five years during a pre-sale. Ticketmaster said a load of more than 3.5 billion system requests caused havoc.

"The site was supposed to open up for 1.5 million verified Taylor Swift fans," Greg Maffei, the CEO of Live Nation's biggest shareholder Liberty Media, told CNBC. "We had 14 million people hit the site, including bots, which are not supposed to be there.”

Fans waited in queues for hours and when they were finally able to select a seat, many were still unable to grab tickets. In many cases, tickets were essentially snatched out of customers' hands as they tried to put them in their cart. A general sale for the remaining tickets was supposed to take place on Friday, but Ticketmaster canceled it "due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand."

The chaos led to calls to break up Live Nation, including from Rep. Alexandria Ocasio-Cortez. Sens. Richard Blumenthal and Amy Klobuchar expressed concern over " the state of competition in the ticketing industry," as Reuters notes.

"I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could," Swift wrote in an Instagram Story on Friday. "It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them."

This is far from the first time people had a chaotic experience while trying to get tickets to see a major artist. Blink-182 and Paramore tours sold out almost instantly. Ticketmaster's controversial dynamic pricing system led to some fans paying thousands of dollars for Bruce Springsteen tickets — even before those sought-after tickets hit secondary markets.

Engadget has contacted Live Nation for comment. The Department of Justice doesn't comment on ongoing investigations.

Spotify is selling tickets directly to fans in its latest test

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Spotify has quietly debuted a new website where fans can purchase tickets to their favorite artists' concerts directly from the streaming platform. There's no fanfare surrounding Spotify Tickets' launch, because it's strictly a test product at the moment, and it's only selling pre-sale tickets to a limited number of artists' upcoming events. The portal's debut artists include Limbeck, Annie DiRusso, Dirty Honey, Crows, TOKiMONSTA, Four Year Strong and Osees. According to MusicAlly, the tickets Spotify will start selling today will come from the artists' pre-sale allocations for upcoming concerts.

The music streaming service already has an in-app Live Events Feed where it links to ticketing partners, including Ticketmaster, AXS, DICE, Eventbrite and See Tickets. As TechCrunch notes, the events listed on the new website aren't available on the Live Events Feed yet, though that could change in the future. Spotify Tickets' official support page says that the company sells tickets on behalf of event partners, such as venues, event promoters, fan clubs and artists themselves. That means those partners set the tickets' prices, but Spotify will charge a booking fee that it promises to make clear to buyers before they hit the purchase button.

The service could become an important revenue stream from artists who'd rather sell their own tickets. It could also help ensure that tickets are purchased by real fans and not by scalpers. The service's support page says buyers may not "resell, assign or transfer" tickets except in select states. And since buyers will need to present a government-issued ID to enter an event, they'll have to transfer ownership of a ticket if they do decide to sell it. The process is quite involved and requires sellers to contact Spotify to change the name associated with a ticket.

Spotify told us it doesn't have much to share at the moment, since the service is just a test. There's no official launch date — or even assurances that it will make its way out of the testing phase — for the product right now. The spokesperson said: "At Spotify, we routinely test new products and ideas to improve our user experience. Some of those end up paving the path for our broader user experience and others serve only as important learnings. Tickets.spotify.com is our latest test. We have no further news to share on future plans at this time."

Spotify is selling tickets directly to fans in its latest test

Posted on by

Spotify has quietly debuted a new website where fans can purchase tickets to their favorite artists' concerts directly from the streaming platform. There's no fanfare surrounding Spotify Tickets' launch, because it's strictly a test product at the moment, and it's only selling pre-sale tickets to a limited number of artists' upcoming events. The portal's debut artists include Limbeck, Annie DiRusso, Dirty Honey, Crows, TOKiMONSTA, Four Year Strong and Osees. According to MusicAlly, the tickets Spotify will start selling today will come from the artists' pre-sale allocations for upcoming concerts.

The music streaming service already has an in-app Live Events Feed where it links to ticketing partners, including Ticketmaster, AXS, DICE, Eventbrite and See Tickets. As TechCrunch notes, the events listed on the new website aren't available on the Live Events Feed yet, though that could change in the future. Spotify Tickets' official support page says that the company sells tickets on behalf of event partners, such as venues, event promoters, fan clubs and artists themselves. That means those partners set the tickets' prices, but Spotify will charge a booking fee that it promises to make clear to buyers before they hit the purchase button.

The service could become an important revenue stream from artists who'd rather sell their own tickets. It could also help ensure that tickets are purchased by real fans and not by scalpers. The service's support page says buyers may not "resell, assign or transfer" tickets except in select states. And since buyers will need to present a government-issued ID to enter an event, they'll have to transfer ownership of a ticket if they do decide to sell it. The process is quite involved and requires sellers to contact Spotify to change the name associated with a ticket.

Spotify told us it doesn't have much to share at the moment, since the service is just a test. There's no official launch date — or even assurances that it will make its way out of the testing phase — for the product right now. The spokesperson said: "At Spotify, we routinely test new products and ideas to improve our user experience. Some of those end up paving the path for our broader user experience and others serve only as important learnings. Tickets.spotify.com is our latest test. We have no further news to share on future plans at this time."