Tag Archives: Arts & Entertainment Tickets

UK competition watchdog opens Ticketmaster probe after Oasis ticket debacle

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The UK’s competition watchdog has opened a formal investigation into Ticketmaster after tickets for Oasis' reunion shows went on sale last weekend. The Competition and Markets Authority said it will look into the company’s dynamic pricing practice and whether it broke consumer law.

Dynamic pricing involves a business adjusting prices based on shifting market conditions, such as demand. Airlines are among those that use the model.

Some Oasis fans who tried desperately to get tickets for the band’s first shows in 16 years waited for hours in Ticketmaster’s virtual queues. When they were finally able to buy tickets, some found that they were two or three times more expensive than they may have expected due to dynamic pricing. With Ticketmaster often giving customers mere moments to complete a purchase after tickets are in their cart, fans were faced with having to make a snap decision about paying significantly more than they’d anticipated.

The CMA will look into the pressure of that ticking clock on consumers' purchasing decisions. It will also attempt to determine if Ticketmaster conducted “unfair commercial practices” that are banned under the Consumer Protection from Unfair Trading Regulations Act 2008. Moreover, the watchdog will investigate whether customers were provided with “clear and timely information to explain that the tickets could be subject to so-called ‘dynamic pricing’ with prices changing depending on demand, and how this would operate, including the price they would pay for any tickets purchased.”

The CMA notes that while dynamic pricing isn’t inherently illegal under UK law, ticket sales platforms have to be transparent with customers, and provide clear and accurate details about how much they need to pay. The watchdog said that the practice could breach consumer protection or competition law in certain cases.

Oasis criticized the use of dynamic pricing for the band's long-awaited reunion gigs. "It needs to be made clear that Oasis leave decisions on ticketing and pricing entirely to their promoters and management," the band said in a statement. It claimed to have no "awareness that dynamic pricing was going to be used." Other high-profile artists — including Taylor Swift, Ed Sheeran and The Cure — have opted out of using dynamic pricing for recent shows.

Following the scramble for Oasis tickets, the UK government has pledged to look at dynamic pricing as part of a consultation into the secondary-ticket market this fall. In the US, the Justice Department and many state and district attorneys general filed an antitrust suit in a bid to break up Ticketmaster owner Live Nation. They claim it holds a monopoly over the live entertainment industry. Ticketmaster was also the victim of a cyber attack this year in which hackers obtained the personal information of 560 million customers.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/uk-competition-watchdog-opens-ticketmaster-probe-after-oasis-ticket-debacle-143233958.html?src=rss

The UK government will investigate Ticketmaster’s dynamic pricing model after Oasis chaos

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It's not only Taylor Swift fans and the US government who aren't happy about Ticketmaster. The UK government is set to look into the company's dynamic pricing model after millions of Oasis fans scrambled for tickets to the band's reunion tour over the weekend.

Once fans got through hours-long queues to make their purchase, some found that the price of a standing ticket was suddenly 2.5 times more expensive — in one case, going up from £135 to £337.50 ($177 to $444). Ticketmaster often gives customers just seconds to decide whether to complete a purchase once tickets are in their cart, so they don't have much time to determine whether such a hefty price increase is worth it.

Many fans didn't manage to buy Oasis tickets before they sold out on Ticketmaster. So, if they really want to see Liam and Noel Gallagher on stage together for the first time in 16 years, they may have to resort to resale sites where some touts are trying to sell tickets for nearly $8,000 each.

The chaos and complaints about the dynamic pricing model caught the attention of Lisa Nandy, the UK's culture secretary. Nandy said it was "depressing to see vastly inflated prices excluding ordinary fans from having a chance of enjoying their favorite band live," according to The Guardian.

“This government is committed to putting fans back at the heart of music. So we will include issues around the transparency and use of dynamic pricing, including the technology around queueing systems which incentivise it, in our forthcoming consultation on consumer protections for ticket resales," Nandy said. "Working with artists, industry and fans, we can create a fairer system that ends the scourge of touts, rip-off resales and ensures tickets at fair prices.”

Before the Labour Party won July's general election, leader Sir Keir Starmer vowed to cap resale ticket prices for music and sports events. The government announced it would hold a consultation into the secondary-ticket market this fall and the issue of dynamic pricing will now be factored in.

Ticketmaster doesn't set prices itself. The company said that's a decision for event organizers. In other words, the promoters. But artists have a say as well. Swift, Ed Sheeran and The Cure are among the big names who have opted not to use dynamic pricing on recent tours. However, Bruce Springsteen caused a stir in 2022 when he said he'd use the model.

Meanwhile, Ticketmaster is in hot water Stateside. In May, the Justice Department and dozens of state and district attorneys general filed an antitrust suit in an attempt to break up Ticketmaster owner Live Nation, claiming it held an unlawful monopoly over the live entertainment industry.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/the-uk-government-will-investigate-ticketmasters-dynamic-pricing-model-after-oasis-chaos-195446622.html?src=rss

Hackers reverse-engineer Ticketmaster’s barcode system to unlock resales on other platforms

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Scalpers have used a security researcher’s findings to reverse-engineer “nontransferable” digital tickets from Ticketmaster and AXS, allowing transfers outside their apps. The workaround was revealed in a lawsuit AXS filed in May against third-party brokers adopting the practice, according to 404 Media, which first reported the news.

The saga began in February when an anonymous security researcher, going by the pseudonym Conduition, published technical details about how Ticketmaster generates its electronic tickets. If you aren’t already familiar with how modern e-ticketing systems work, Ticketmaster and AXS lock ticket resales inside their platforms, preventing transfers on third-party services like SeatGeek and StubHub. (For higher-priority events, they often take it a step further by prohibiting transfers to other accounts on the same platform.)

Although the companies claim the practice is strictly a security measure, it also conveniently allows them to control how and when their tickets are resold. (Yay, capitalism?)

Side-by-side phone screenshots of the Ticketmaster app showing event barcodes.
Ticketmaster

Ticketmaster and AXS create their “nontransferable” tickets using rotating barcodes that change every few seconds, preventing working screenshots or printouts. On the back end, it uses similar underlying tech similar to two-factor authentication apps. In addition, the codes are only generated shortly before an event starts, limiting the window for sharing them outside the apps. Without interference from outside parties, the platforms get to lock ticket buyers into their own resale services, giving them vertical control of the entire ecosystem.

That’s where the hackers come in. Using Conduition’s published findings, they extracted the platforms’ secret tokens that generate new tickets, using an Android phone with its Chrome browser connected to Chrome DevTools on a desktop PC. Using the tokens, they create a parallel ticketing infrastructure that regenerates genuine barcodes on other platforms, allowing them to sell working tickets on platforms Ticketmaster and AXS don’t allow. Online reports claim the parallel tickets often work at the gates.

According to 404 Media, AXS’ lawsuit accuses the defendants of selling “counterfeit” tickets (even though they usually work) to “unsuspecting customers.” The court documents allegedly describe the parallel tickets as “created, in whole or in part by one or more of the Defendants illicitly accessing and then mimicking, emulating, or copying tickets from the AXS Platform.”

AXS’ lawsuit claims the company doesn’t know how the hackers are doing it. The promise of essentially jailbreaking Ticketmaster is so lucrative that several brokers have reportedly tried hiring Conduition to help them build their own parallel ticket-generating platforms. Services already operating on the researcher’s findings go by names like Secure.Tickets, Amosa App, Virtual Barcode Distribution and Verified-Ticket.com.

404 Media’s entire story is worth reading. More technically minded folks may take an interest in Conduition’s earlier findings, which illustrate what the ticketing behemoths are doing on their back ends to keep the entire ecosystems in their clutches.

This article originally appeared on Engadget at https://www.engadget.com/hackers-reverse-engineer-ticketmasters-barcode-system-to-unlock-resales-on-other-platforms-194826061.html?src=rss

US House passes TICKET Act to force event pricing transparency

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On Wednesday, the US House of Representatives passed a bill that could provide at least some accountability for Ticketmaster and other live event vendors. NBC News reports the TICKET Act (not to be confused with the Senate’s separate bill with the same try-hard acronym) would mandate that ticket sellers list upfront the total cost of admission — including all fees — to buyers.

In addition to the full pricing breakdown, the bill would require sellers to indicate whether the tickets are currently in their possession. It would also ban deceptive websites from secondary vendors and force sellers to refund tickets to canceled events. The bill doesn’t appear to address price gouging or extravagant fees.

It now moves to the Senate, which is floating two separate event-reform bills: the other TICKET Act and a bipartisan Fans First Act. The latter was introduced in December to strengthen the 2016 BOTS Act that bars the use of bots to buy tickets, a practice that Taylor Swift fans (among others) can attest is still all too common.

Reforming the ticketing industry became a political point-scoring item in late 2022 after Ticketmaster’s Taylor Swift fiasco. The Live Nation-owned service, which has a stronghold on the industry, melted down as millions of fans battled “a staggering number” of bots. Ticketmaster said presale codes reached 1.5 million fans, but 14 million (including those pesky bots) tried to buy tickets.

Live Nation President and CFO Joe Berchtold testified in front of the Senate Judiciary Committee in January 2023, where he largely passed the buck to Congress to fix the mess. He suggested the government strengthen the BOTS Act, which one of the Senate’s bills would try to do. During the hearing, Senator Richard Blumenthal (D-CT) needled the executive for dodging blame, accusing the company of pointing the finger at everyone but itself.

Representatives Gus Bilirakis (R-FL), Jan Schakowsky (D-IL), Cathy McMorris Rodgers (R-WA) and Frank Pallone Jr. (D-NJ) issued a joint statement on Wednesday about the House’s TICKET Act. “This consensus legislation will end deceptive ticketing practices that frustrate consumers who simply want to enjoy a concert, show, or sporting event by restoring fairness and transparency to the ticket marketplace,” the group wrote. “After years of bipartisan work, we will now be able to enhance the customer experience of buying event tickets online. We look forward to continuing to work together to urge quick Senate passage so that we can send it to the President’s desk to be signed into law.”

Artists publicly supporting legislation to combat the ticketing industry’s failures include (among others) Billie Eilish, Lorde, Green Day, Cyndi Lauper, Jason Mraz and Dave Matthews. “We are joining together to say that the current system is broken: predatory resellers and secondary platforms engage in deceptive ticketing practices to inflate ticket prices and deprive fans of the chance to see their favorite artists at a fair price,” a joint letter from over 250 musicians reads.

This article originally appeared on Engadget at https://www.engadget.com/us-house-passes-ticket-act-to-force-event-pricing-transparency-202852148.html?src=rss

US House passes TICKET Act to force event pricing transparency

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On Wednesday, the US House of Representatives passed a bill that could provide at least some accountability for Ticketmaster and other live event vendors. NBC News reports the TICKET Act (not to be confused with the Senate’s separate bill with the same try-hard acronym) would mandate that ticket sellers list upfront the total cost of admission — including all fees — to buyers.

In addition to the full pricing breakdown, the bill would require sellers to indicate whether the tickets are currently in their possession. It would also ban deceptive websites from secondary vendors and force sellers to refund tickets to canceled events. The bill doesn’t appear to address price gouging or extravagant fees.

It now moves to the Senate, which is floating two separate event-reform bills: the other TICKET Act and a bipartisan Fans First Act. The latter was introduced in December to strengthen the 2016 BOTS Act that bars the use of bots to buy tickets, a practice that Taylor Swift fans (among others) can attest is still all too common.

Reforming the ticketing industry became a political point-scoring item in late 2022 after Ticketmaster’s Taylor Swift fiasco. The Live Nation-owned service, which has a stronghold on the industry, melted down as millions of fans battled “a staggering number” of bots. Ticketmaster said presale codes reached 1.5 million fans, but 14 million (including those pesky bots) tried to buy tickets.

Live Nation President and CFO Joe Berchtold testified in front of the Senate Judiciary Committee in January 2023, where he largely passed the buck to Congress to fix the mess. He suggested the government strengthen the BOTS Act, which one of the Senate’s bills would try to do. During the hearing, Senator Richard Blumenthal (D-CT) needled the executive for dodging blame, accusing the company of pointing the finger at everyone but itself.

Representatives Gus Bilirakis (R-FL), Jan Schakowsky (D-IL), Cathy McMorris Rodgers (R-WA) and Frank Pallone Jr. (D-NJ) issued a joint statement on Wednesday about the House’s TICKET Act. “This consensus legislation will end deceptive ticketing practices that frustrate consumers who simply want to enjoy a concert, show, or sporting event by restoring fairness and transparency to the ticket marketplace,” the group wrote. “After years of bipartisan work, we will now be able to enhance the customer experience of buying event tickets online. We look forward to continuing to work together to urge quick Senate passage so that we can send it to the President’s desk to be signed into law.”

Artists publicly supporting legislation to combat the ticketing industry’s failures include (among others) Billie Eilish, Lorde, Green Day, Cyndi Lauper, Jason Mraz and Dave Matthews. “We are joining together to say that the current system is broken: predatory resellers and secondary platforms engage in deceptive ticketing practices to inflate ticket prices and deprive fans of the chance to see their favorite artists at a fair price,” a joint letter from over 250 musicians reads.

This article originally appeared on Engadget at https://www.engadget.com/us-house-passes-ticket-act-to-force-event-pricing-transparency-202852148.html?src=rss

TikTok’s Ticketmaster integration expands to users outside the US

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Back in August, TikTok teamed up with Ticketmaster to allow artists to sell tickets to live events directly through the social media app. The service, however, was exclusive to the US, until now. TikTok just announced the partnership with Ticketmaster now extends to more than 20 countries throughout North America and Europe, in addition to Australia and the UK.

The tool only applies to artists officially certified by the platform, though TikTok says that amounts to more than 75,000 entertainers and event providers. The functionality is simple. The artist embeds a link to a relevant Ticketmaster event on a video. Users click a link on the bottom left of the screen and purchase a ticket, but we encourage would-be buyers to keep an eye on those hidden fees.

Music is the primary motivator here, but you can snag tickets for comedy shows and sporting events, among other types of entertainment. TikTok boasts that the program has already supported successful ticketing campaigns for artists like Shania Twain, Burna Boy, The Kooks and many more, going on to say that there has been more than 2.5 billion views of videos that utilize the in-app ticketing feature since launch.

The tool’s available now for those living in newly-eligible countries, like Sweden, Switzerland, Poland and around 17 more. TikTok hasn’t announced future availability for additional locations, but a spokesperson has stated that the company is “very excited to see how the partnership with Ticketmaster will develop over time.”

Snapchat made a similar move last year, partnering with Ticketmaster to match users with nearby live concerts. However, TikTok’s method is more streamlined and should allow for quicker access to tickets.

This article originally appeared on Engadget at https://www.engadget.com/tiktoks-ticketmaster-integration-expands-to-users-outside-the-us-182324778.html?src=rss