EU residents will have a new way to dispute content moderation decisions by Facebook, YouTube and TikTok

European Union residents will have a new place to turn to settle disputes with Facebook, TikTok and YouTube. A new Appeals Centre, certified by Irish regulators, will soon begin accepting complaints about content moderation decisions.

The concept is similar to Meta’s Oversight Board, which weighs in on content moderation decisions across Facebook, Instagram and Threads. Meta has long suggested that other social media companies should use its Oversight Board, though there’s been little incentive for them to do so. Europe’s Digital Services Act (DSA) changed that calculation somewhat, as it enabled the creation of Out-of-Court Dispute Settlement (ODS) bodies that have the ability to help resolve user complaints.

And while the Appeals Centre is a separate entity, there are some notable links between the two organizations. The new Appeals Centre will be led by Thomas Hughes, who was previously the CEO of the Oversight Board Administration. The Oversight Board Trust, which oversees the board's budget, also helped fund the new Appeals Centre with a “one-time grant,” according to a statement from its chair of trustees, Stephen Neal. And, the first non-executive trustees of the Appeals Centre are also trustees on the Oversight Board.

The Appeals Centre says it expects to be up and running “in late 2024,” at which time individuals and organizations will be able to request appeals through its website. Users wishing to appeal a moderation decision from Facebook, YouTube or TikTok will be required to pay a “nominal fee” that will be refunded if the group rules in their favor, according to information posted on its website.

However, it’s not clear exactly how this process will work or how many cases the group will be able to take on. Meta’s Oversight Board, which has been up and running for years, received nearly 400,000 appeals and issued just 53 decisions in 2023. The Appeals Centre may also end up being less influential than the Oversight Board. A press release from Ireland's media regulator notes that “the decisions of ODS bodies are not binding.” Still, it could increase the visibility of the kinds of content moderation issues that often frustrate users and give some hope that their situation may be reconsidered.

This article originally appeared on Engadget at https://www.engadget.com/social-media/eu-residents-will-have-a-new-way-to-dispute-content-moderation-decisions-by-facebook-youtube-and-tiktok-190221606.html?src=rss

Twitch makes its complicated rulebook easier to follow

Twitch is striving for more clarity about why and how it executes its policies. On Monday, the company said it’s adding Enforcement Notes, which it describes as “additional clarifications and examples within the Community Guidelines designed to make our rules easier to follow.” The notes come on the heels of (and complement) the company’s recent promise that it would do a better job of telling rule-breakers why their accounts were suspended.

The company says Enforcement Notes will outline how its rules apply to the trends you see on the platform. For example, if a new trending topic violates one of Twitch’s policies, it will publish a note under that rule, clarifying precisely which behaviors are and aren’t out of bounds. It will also publish new notes in response to data spikes it observes, widespread community confusion or trending discussions on social media.

Twitch has already added some enforcement notes to its community guidelines safety page. For example, one note says selling activities that could cause harm in exchange for money (like taking shots for subscriptions) is forbidden under its “Self-destructive behavior” rule. In addition, it states under “Sexual content” that direct links to websites that primarily provide intimate content aren’t allowed on the platform. Under “Impersonation,” it states that if someone else is posing as you, you can report the imitating stream to Twitch when it doesn’t qualify for a DMCA removal.

Twitch says its enforcement notes won’t replace any of its existing methods of communication with users, like blog posts or tweets. Instead, the company describes the notes as “a source of truth for all policy and enforcement updates.”

Right now, the easiest way to learn about Enforcement Notes is through a browser page search on the community guidelines page. However, Twitch says it will eventually add a visual symbol to indicate new ones. It’s also working on a built-in search feature to make the notes easier to spot without using Cmd-F or Ctrl-F.

This article originally appeared on Engadget at https://www.engadget.com/social-media/twitch-makes-its-complicated-rulebook-easier-to-follow-183617108.html?src=rss

Facebook is pushing ‘local’ content and events to try to win back young adults

Meta has spent the last few years saying that “young adults” are crucial to the future of Facebook. Now, the company is introducing a number of changes to its 20-year-old social network in an effort to get younger users to spend more time in the app.

The updates include a new “local” section in the Facebook app that aims to surface information relevant to your local community, a renewed focus on events planned on the service and a new “Communities” feature for Messenger. The changes, Meta claims, will help young adults “explore their interests and connect with the world beyond their close friends.”

Emphasizing events isn’t an entirely new strategy for the company. It launched a standalone events app in 2016 and then rebranded it a year later to focus on “local” businesses and happenings. It quietly killed the app in 2021.

Meta is taking a slightly different approach this time. The new “local” section will surface Marketplace listings, Reels and posts from Facebook groups alongside event listings from your community. Local news, which Meta has also previously boosted, is notably absent Meta’s announcement.

In addition to the local tab, the company is also trying to make events more prominent in Facebook. Facebook will now provide personalized event recommendations in the form of a weekly and weekend digest that will be pushed to users via in-app notifications. The company is also changing how invitations to Facebook events work so users can send invites to their connections on Instagram and via SMS and email.

Groups on Facebook, which Meta has said is among the most-used features by young adults, is also getting attention in this update. Meta is experimenting with a “a customizable Group AI” that allows admins to create a bot that can chat with members to answer questions based on posts that have been shared in the group. Elsewhere in the app, Meta is starting to test an Instagram-like Explore section and a dedicated space for Reels inside of Facebook.

On Messenger, Meta is adding a new “Communities” feature, a concept it previously introduced on WhatsApp. Communities allows “small to medium-sized” groups to organize their conversations and interact in a way that’s more like a Facebook group. Members can create topic-based chats and there are built in moderation and admin tools for controlling who can join.

The changes are part of a broader effort by Meta to bring younger people back to its app with features tailored around how they use social media. “Facebook is still for everyone, but in order to build for the next generation of social media consumers, we’ve made significant changes with young adults in mind,” the Facebook app’s head, Tom Alison, wrote in May.

Whether Meta’s latest efforts will be successful, though, is unclear. The company says there are more than 40 million young adults on Facebook in the US and Canada, a number that’s “the highest it’s been in more than 3 years.” But that’s still a relatively small percentage of its total users in the region and an even tinier slice of its users overall.

This article originally appeared on Engadget at https://www.engadget.com/social-media/facebook-is-pushing-local-content-and-events-to-try-to-win-back-young-adults-161742961.html?src=rss

Facebook is testing an Instagram-like Explore tab and introducing a new video tab for Reels

Meta just announced several updates coming to Facebook during the company’s IRL event in Austin. It's testing an Explore tab and adding a new video tab.

Let’s start with the Explore tab. If you’ve ever perused Instagram, you likely know how exactly this will work. This tab will house “a variety of content tailored to your interests.” 

Meta says that the algorithm has been designed to serve up “content that doesn’t just entertain, but helps you dive deeper into your interests.” Here’s hoping I get nothing but content about wild traversal strategies in The Legend of Zelda: Echoes of Wisdom. In any event, the new Explore tab is still in the testing phase so it could be a bit before a wide rollout.

The video tab is also getting a major update to accommodate Reels. All of the video content on Facebook will now be housed behind this tab. The content will stream on a full-screen video player that lets users “seamlessly watch the best short-form, long-form and live videos in a single experience.”

The updated video tab starts rolling out to users in the “coming weeks.” This is definitely an attempt by Meta to capture some of those younger eyeballs, as the announcement was accompanied by statistics indicating that young adults on Facebook spend around 60 percent of their time watching videos and Reels.

I got news for you, Meta. My dad, who is not a young adult, also spends all of his time on Facebook watching videos and Reels. So we’ll all benefit from this expanded video tab.

This article originally appeared on Engadget at https://www.engadget.com/social-media/facebook-is-testing-an-instagram-like-explore-tab-and-introducing-a-new-video-tab-for-reels-153033149.html?src=rss

Meta wants to make it easy for creators to earn on Facebook

Meta is consolidating its three creator monetization programs for Facebook to make it easier for users to start earning on the social network. The company has three ways for creators to earn on the website: Via In-stream ads, Ads on Reels and Performance bonuses. Each one has a different eligibility requirement and sign-up process. The new Facebook Content Monetization program will simplify things for creators who want to earn on the website, since they'll only need to apply and go through the onboarding process once. 

In its announcement, Meta said it paid creators more than $2 billion for their Reels, videos, photos and text posts over the past year. However, it also said that creators aren't able to maximize what they could make on the platform, and only one-third of them earn from more than one of its programs. The consolidated scheme will work just like its older programs in that it has a performance-based payout model. Monetized users can still earn from the ads in their reels, longer videos, photos and text posts. Meta will give them access to a new Insights tab, though, which shows how much money they're making on different content formats. They can also see which videos and posts are making the most money. Previously, the company had separate insights tabs for each program. 

The new monetization feature is still in beta mode and will be until next year. This week, Meta will start inviting 1 million creators already earning on the social network to take part in its beta testing, but it will continue sending invites to more people in the coming months. Creators don't have to take part in the test if they don't want to, but if they do, they can't rejoin Facebook's standalone monetization schemes. Those who don't get an invitation anytime soon but want to join the new program can express their interest through Facebook's official content monetization page

A screenshot showing a person's profile picture with information on Facebook's content monetization program.
Facebook

This article originally appeared on Engadget at https://www.engadget.com/social-media/meta-wants-to-make-it-easy-for-creators-to-earn-on-facebook-150037046.html?src=rss

Reddit policy changes make sitewide protests nearly impossible

Reddit has just changed the rules so moderators of subreddits must get admin approval to switch from public to private, as originally reported by The Verge. This is being seen by many as an attempt to curb sitewide protests, as these requests must be approved by Reddit staffers. There will be no way for multiple subreddits to go private at once without Reddit having its hand on the lever.

The company put a little note on the support page that reads “if you’re changing your community type after community creation, you’ll need to submit a request.” This page doesn't offer any reasoning behind the decision. 

How to issue a request.
Reddit

We reached out to Reddit to inquire about this most recent policy change and the company pointed us to a post on the subreddit r/modnews written by VP of community Laura Nestler. She wrote that “the ability to instantly change Community Type settings has been used to break the platform and violate our rules.” 

So it looks like last year’s protests are absolutely connected to today's changes. Nestler also suggested that this is an issue of personal responsibility, writing that “communities should honor the expectations they set – public communities should remain accessible to all; private communities should remain private.”

On the topic of recent protests, switching from public to private is the exact way in which subreddits expressed dissatisfaction with last year’s API pricing changes. In that case, over 8,000 subreddits went private in tandem. This means that the subreddits became inaccessible to the general public, though they remained active for current members.

The site’s daily traffic suffered as a result. This allegedly had an impact on the functionality of Reddit itself, as there was a major site outage after all of those subreddits went private. The company blamed the protests for this outage, telling Engadget that "a significant number of subreddits shifting to private caused some expected stability issues.”

Not all protests involve switching a subreddit from public to private. Some moderators protest Reddit by labeling a subreddit as NSFW. This disallows advertising on the subreddit and makes it harder to search for. The company also put the kibosh on this move, as that kind of switch also now requires admin approval.

It’s worth noting that last year’s protests didn’t work. Reddit went ahead with those API charges, which forced third-party apps like Apollo to shut down. The company also went in and took complete control of one of the larger subreddits that participated in the protest. Now, there’s today’s change that effectively bans sitewide protests altogether. 

Adding insult to injury, Reddit recently struck gold by licensing its content to train AI models. That deal will reportedly net the company around $60 million per year, but the users who actually created the content that’s being licensed will be getting approximately $0 per year. 

This article originally appeared on Engadget at https://www.engadget.com/big-tech/reddit-policy-changes-make-sitewide-protests-nearly-impossible-183754240.html?src=rss

Reddit is rolling out AI-powered translations to 35 countries

As world wide as the web is, language barriers still often limit how much of a site people can explore. Well, Reddit is using AI in an attempt to lessen this issue. The company announced Redditors across more than 35 countries will soon be able to automatically translate their entire feeds. The tool first launched in France earlier this year. 

The machine learning-powered feature is now available in Brazil and Spain, where Redditors can click a translate icon displayed in the overflow menu. This move will translate their entire feed, including comments, into Portuguese and Spanish, respectively. The setting also allows people to post and comment in their language and have it auto-translated into the community's set language. The key here is that unlike platforms like Instagram, for instance, which require you to click translate for each post, Reddit is automating the process. Redditors can access this feature on the app, mobile browser or desktop.

In the coming weeks Reddit will expand its translation feature to Germany, Italy, the Philippines and countries across Latin America. The platform will also be adding a banner on any translated posts and a quick button to see the original content — helpful if a sentence gets a bit wonky in translation. Plus, Reddit is planning to roll out translated content on search engines

This article originally appeared on Engadget at https://www.engadget.com/ai/reddit-is-rolling-out-ai-powered-translations-to-35-countries-143055337.html?src=rss

YouTube is now showing ads when you pause videos

Google has found another way to turn your eyeballs into money: by turning paused YouTube videos into a new real estate for ads. A YouTube communications manager told The Verge they’ve seen “strong advertiser and strong reviewer responses” since they “rolled out Pause ads to all advertisers.”

YouTube first started looking at using ads on pause screens in 2023 with select advertisers. Google’s chief business officer Phillip Schindler announced last April that advertisers loved the new ad concept. YouTube’s viewers aren’t as enthusiastic about the idea.

Reddit users posted screenshots of the new pause screen ads and to say they aren’t happy with the ads is the understatement of the year.

The new ads aren’t just showing up on the website. Ads also pop up when you pause videos on the YouTube mobile app, according to others on the site.

Pause screen ads are not a new concept. Streaming services like AT&T’s DirecTV and Hulu show ads when the screen is paused if you have one of the lower tier subscription plans. Some Amazon products like the Fire tablets also show ads on the lock screen and Amazon announced last May that it plans to expand its ad space offerings for living-room devices, according to Amazon’s official blog.

This article originally appeared on Engadget at https://www.engadget.com/entertainment/youtube/youtube-is-now-showing-ads-when-you-pause-videos-193622495.html?src=rss

Sweeping FTC study finds that social media sites engage in ‘vast surveillance’ of its users

The FTC just published results of a sweeping study of social media sites that has been going on for four years. The organization said that many social media sites and streaming services engage in “vast surveillance of consumers in order to monetize their personal information.” This mass surveillance impacts adult users, but also children and teens.

This isn’t exactly surprising. After all, the old saying goes “if you're not paying for the product, you are the product.” Still, the study suggests a level of surveillance that could shock even the most cynical among us. According to the FTC, these entities collect and “indefinitely retain troves of data.” The companies also engage in “broad data sharing” with “woefully inadequate” security measures.

The report also found that some companies didn’t delete all user data in response to deletion requests. That’s not a good look. Additionally, some companies were found to be using privacy-invasive technologies like tracking pixels to “facilitate advertising to users based on preferences and interests.”

But wait, there’s more. The report found that users (and even non-users) had little or no way to opt out of how their data was used by automated systems, like algorithms, data analytics and AI. The FTC found that these companies employed “different, inconsistent and inadequate approaches to monitoring and testing the use” of these automated systems.

Finally, the report found that “social media and video streaming services didn’t adequately protect children and teens on their sites.” The study goes on to suggest that social media, and digital technology as a whole, contributes to “negative mental health impacts on young users.” This is nothing new, though some social media companies are putting tools in place to protect kids. Instagram just made it mandatory for teen accounts to include parental controls.

The FTC says that all of these issues boil down to the profit models of the big social media and streaming companies. These business models mandate the “mass collection of user data to monetize, especially through targeted advertising.” This is in “tension” with privacy concerns as, well, privacy doesn’t make money.

The study concludes that “self-regulation has been a failure.” To that end, the FTC has issued several recommendations to help solve these problems. It wants Congress to pass comprehensive privacy legislation to limit surveillance and to offer “baseline protections.” It also wants social media and streaming companies to limit data collection and data sharing with third parties.

The FTC also recommends that these companies actually delete consumer data when it’s no longer needed or upon request and to stop using invasive ad tracking technologies like pixels. It also wants these entities to address the overall lack of transparency regarding their methods. As for kids and teens, the FTC says these organizations should “recognize teens are not adults and provide them greater privacy protections.” Finally, it urges Congress to pass federal privacy legislation for teens over the age of 13.

Again, none of this information is new, but it's pretty damning to see it all laid out this way. You can read the full report right here. The services involved in the study include X, TikTok, Reddit, Discord, Twitch, YouTube, Instagram and several others.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/sweeping-ftc-study-finds-that-social-media-sites-engage-in-vast-surveillance-of-its-users-155846997.html?src=rss

Five features that caught our eye from today’s YouTube livestream

YouTube’s creator-focused broadcast, Made On YouTube, is here again, and there's plenty to talk about. From more AI integration to Communities, YouTube seems to be gearing up to compete against rivals like TikTok and Netflix. Here are five things that genuinely interested us among the deluge of updates and new features.

YouTube is introducing the Hype system, which lets viewers “go beyond” liking and sharing a video. The idea is to allow fans to give more visibility to smaller creators — so hyping is only allowed for videos from creators under 500,000 subscribers, and only on videos under a week old. Content with the most hype will end up on a new leaderboard of the 100 most hyped videos in their country. Fans can only hype three times in a week for now, though additional uses will eventually be purchasable in the future.

YouTube Shorts creators will be able to employ Google DeepMind’s Veo video generator model later this year. Veo can generate six-second clips after reading a prompt, and all creations will have a label showing that generative AI was used, along with SynthID watermarking. Veo integration will exist parallel to (but doesn't replace) YouTube’s Dream Screen — another AI video generation tool — which was introduced last year.

The Community tab is getting a revamp, slated to come out in early 2025. Currently, only the channel owner can post in the Community tab, but the new experience will allow subscribers to create posts, with a tab to view only creator posts if necessary. Of course, subscribers can post images to prompt conversation. Some creators interact with their viewers currently through other platforms (like Discord) and this seems to be an attempt to create an in-house alternative.

Some of us lament being unable to understand creators using languages we don’t speak, but YouTube intends to fix that by implementing auto-dubbing. With the help of AI, viewers can now listen to machine-translated audio in their preferred language. YouTube promises that the audio will sound natural, taking intonation into account along with the creator’s surroundings.

Finally, the YouTube TV app will have an update mirroring Netflix’s current layout. Creators will be able to organize their content in seasons and episodes, and there will be previews before users play any content. According to The Hollywood Reporter, we can expect to see these new features starting next year, though no concrete date was announced.

This article originally appeared on Engadget at https://www.engadget.com/entertainment/youtube/five-features-that-caught-our-eye-from-todays-youtube-livestream-171537530.html?src=rss