Tag Archives: Professional Services

CrowdStrike outage aftershocks cause Delta to cancel over 1,000 more flights

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The CrowdStrike outage that started late on Thursday is still causing havoc as Delta was forced to scrap an additional 1,250 flights yesterday on top of the 3,500 already cancelled, Reuters reported. That has left tens of thousands of Delta fliers stranded waiting for new flights that could take days, forcing many to cancel or postpone trips. The airline has yet to say when it will resume normal operations. 

Delta has scratched a third of scheduled flights for a total of 5,000 since Friday, and delayed another 1,700. "In particular one of our crew tracking-related tools was affected and unable to effectively process the unprecedented number of changes triggered by the system shutdown," said Delta CEO Ed Bastian.

CrowdStrike's software update affected 8.5 million Windows devices, causing many to go into a boot loop that could only be recovered by technicians with direct access to machines. The problem turned out to be a faulty sensor designed to detect malicious activity that "triggered a logic error that resulted in an operating system crash," according to CrowdStrike.

Delta was the worst hit of any US airline, and United Airlines was a distant second with about 266 (9 percent) of flights cancelled on Sunday. 

At first, United and Delta told stranded travelers that they wouldn't cover bills since the CrowdStrike crash was out of their control. However, US Transportation Secretary Pete Buttigieg later stepped in and said that he considered the situation self-inflicted, so carriers would need to cover food, transportation and lodging costs for any delays longer than three hours as required by law. 

CrowdStrike said today that a "significant" number of devices are back online and the company is reportedly close to rolling out an automatic fix to the issue. Also heavily impacted by the outage are healthcare and other public services in the US and UK, with the NHS warning patients that "there may still be some delays." 

This article originally appeared on Engadget at https://www.engadget.com/crowdstrike-outage-aftershocks-cause-delta-to-cancel-over-1000-more-flights-120025978.html?src=rss

Police arrest a teenage boy in connection with the MGM Resorts ransomware attack

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A teenage boy may be responsible for a ransomware attack that shut down MGM Resorts in Las Vegas last year. The West Midlands Police Department in England confirmed that they arrested an unidentified 17-year-old on Thursday from the town of Walsall who allegedly shut down the resort and casino on the Las Vegas strip last year.

The teenager was arrested on suspicion of blackmail and violating the UK’s Computer Misuse Act. He was released on bail, according to a statement from the police department.

Police officials tracked the teenage suspect as part of a joint investigation with the UK’s National Crime Agency and the FBI. The police department said they recovered evidence at the teenager’s address including “a number of digital devices which will undergo forensic examination.”

The statement also said the teenager was part of a “global cyber online crime group” but did not specify which group. The ALPHV/BlackCat ransomware group announced their responsibility for the MGM Resorts cyber outage. The attack happened on Sep. 12, 2023 allegedly with a simple 10 minute phone call to a Help desk employee using information obtained from LinkedIn. The group has also claimed responsibility for a similar ransomware attack on the beauty brand Esteé Lauder.

"All ALPHV ransomware group did to compromise MGM Resorts was hop on LinkedIn, find an employee, then call the Help Desk," the organization wrote in a post on X.

MGM Resorts’ system shutdown lasted for nine days and created a massive outage across all of its casinos on the Las Vegas Strip. News later surfaced that other casinos like Caesars were also targeted by a different group but chose to pay the hackers tens of millions of dollars to prevent private company data from being released.

This article originally appeared on Engadget at https://www.engadget.com/police-arrest-a-teenage-boy-in-connection-with-the-mgm-resorts-ransomware-attack-223906246.html?src=rss

Faulty Windows cybersecurity update takes out banks, airlines and other major companies worldwide

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A massive Microsoft Windows BSOD (blue screen of death) outage has impacted multiple companies worldwide including airlines, broadcasters and others. The problem was caused by a faulty update from security giant CrowdStrike that forced PCs and servers into an unrecoverable boot loop. The change has since been rolled back, and airlines and hospitals were gradually recovering by midday in the US, but many machines are still affected.

"We have widespread reports of BSODs on windows hosts, occurring on multiple sensor versions," CrowdStrike wrote in a pinned Reddit post. "[We have] identified a content deployment related to this issue and reverted those changes." The company went on to describe a workaround, which involves booting Windows into Safe Mode and deleting a specific driver. CrowdStrike CEO George Kurtz apologized for the global meltdown on the Today show (via The NY Times), saying, “We’re deeply sorry for the impact that we’ve caused.”

The issue forced Delta, Frontier and other airlines to ground flights, and impacted UK broadcaster Sky and the London Stock Exchange. On a Reddit thread, dozens of commenters stated that their companies were effectively offline due to the problem. Flight-tracking service FlightAware reported in mid-afternoon that over 2,500 US flights had been canceled on Friday. They gradually recovered as the day continued, but the restoration was far from complete.

US Transportation Secretary Pete Buttigieg told airlines on Friday that they would need to handle the situation as if it were a self-inflicted (mechanical or technical) failure, which requires them to cover travelers’ food, transportation and lodging costs for those whose delays last longer than three hours. Earlier in the day, United Airlines and Delta had told stranded airline passengers they’d have to foot the bills themselves since the CrowdStrike meltdown was out of their control. A United spokesperson later reversed its previous stance after Buttigieg’s comments.

IT pros around the world struggled to adapt to the nearly impossible hand they’d been dealt.

"Even if [CrowdStrike] fixed the issue causing the BSOD, I'm thinking how are we going to restore the thousands of devices that are not booting up," one user noted. "Let me explain to someone who is not tech savvy and is working from home how to boot their machine into safe mode," another wrote. 

Reddit users including many IT managers from Australia, Malaysia, Japan, India, the Czech Republic and elsewhere have said they're fighting through the issue. "Here in the Philippines, specifically in my employer, it is like Thanos snapped his fingers. Half of the entire organization [is] down due to BSOD loop. Started at 2pm and is still ongoing. What a Friday," said one.

US court systems were affected as well, with cases scheduled for the day postponed (including the latest trial of the disgraced Hollywood mogul Harvey Weinstein). Many hospitals reportedly postponed surgeries requiring anesthesia, and some were unable to reschedule due to the required appointment planning software also being down.

CrowdStrike is a US-based security firm that provides real-time protection against security threats to corporations. One of its key products is Falcon, described by the company as "providing real-time indicators of attack, hyper-accurate detection and automated protection" from threats. A CrowdStrike spokesperson said it was likely an issue with Falcon that caused the incident.

To add to the pain, Microsoft appears to have also suffered a separate outage with its Azure services and Microsoft 365 app suite. "Users may be unable to access various Microsoft 365 apps and services," it wrote. It's not clear which, if any, of the outages are related to this instead of the CrowdStrike problem. 

Update July 19, 2024 6:12 AM ET: CrowdStrike CEO George Kurtz has acknowledged the problem on X, saying it was caused by a defect in a content update for Windows hosts, and not a "security incident or cyberattack," He added that "the issue has been identified, isolated and a fix has been deployed." There's no mention on whether the fix will be usable on machines currently stuck in a boot loop.

Mac and Linux hosts are not impacted, he added. An identical statement has been posted on CrowdStrike's blog.

Update, July 19, 2024, 3:46 PM ET: This story has been updated to add developments around flights, hospitals, court cases and an apology from CrowdStrike’s CEO.

This article originally appeared on Engadget at https://www.engadget.com/faulty-cybersecurity-update-takes-out-banks-airlines-and-other-major-companies-worldwide-085142264.html?src=rss

US college students can take half off a Max subscription

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US college students can shave half off a Max subscription. As long as you can confirm your active student status, you’ll get a 50 percent discount on the Max With Ads monthly plan. Usually $10, you’ll only pay $5 each month to stream classic and current HBO series (and more).

The promotion is through a partnership with UNiDAYS, a (strangely capitalized) service that verifies college and university student status. The company has also partnered with Apple, Microsoft, Samsung, Uber Eats, Nike and more.

After successfully verifying your status, the promotion will last for 12 months. But you’ll have the chance to re-verify your student status every year as long as you’re eligible to keep the discount. Once you’re in your last year with no plans to head to another school, you’ll graduate to the hard-knock life of $10 ad-supported streaming plans.

Max lets you stream classic HBO series like The Sopranos, The Wire, Sex and The City, Game Of Thrones, Six Feet Under and more. You also get current-run content from HBO, Warner Bros., DC, HGTV and Food Network. These include series and films like The Last of Us, Dune: Part Two, House of the Dragon, Barbie and Euphoria. You’ll also be able to stream the upcoming The Batman spinoff The Penguin, costarring Colin Farrell with his fat suit and a bunch of prosthetics.

Once you’re verified through UNiDAYS, you’ll receive a promotional code. Just follow the instructions you get with the code to begin your subscription.

This article originally appeared on Engadget at https://www.engadget.com/us-college-students-can-take-half-off-a-max-subscription-163906242.html?src=rss

Amazon’s AI chatbot Rufus is now live for all US customers

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There’s another chatbot in town. Amazon’s AI chatbot Rufus is now live for all US customers, albeit in a beta version. This follows a testing phase that began back in February. Rufus looks to currently be tied to the app and not the web version of Amazon.

So what does it do? It’s an Amazon chatbot so it helps with shopping. You can ask for lists of recommended products and ask what specific products do and stuff like that.

I’ve tooled around with it a bit this morning and it seems fine, though a bit boring. I will say that I cross-referenced some of the recommended products with the web version and Rufus does not automatically list promoted items, at least for now.

Chatbot answer
Amazon

It spit out a seemingly random list of well-reviewed products on several occasions. That’s fine by me, though I’m not about to buy something based on the word of a one-day old chatbot. You can also ask specific questions about products, but the answers seem to be pulled directly from the descriptions. As any regular Amazon customer knows, some of these descriptions are accurate and others aren’t. The chatbot is tied to your personal account, so it can answer questions about upcoming deliveries and the like. 

Amazon says that the bot has been trained on its product catalog, along with customer reviews, community Q&As and public information found throughout the web. However, it hasn’t disclosed what websites it pulled that public information from and to what end. It didn’t even confirm that these were retail-adjacent websites.

If you want to try it out, update to the latest version of the app and look for the colorful icon on the bottom-right. Maybe, if we all work hard enough at asking ridiculous questions, we can break it just in time for Amazon Prime Day.

This article originally appeared on Engadget at https://www.engadget.com/amazons-ai-chatbot-rufus-is-now-live-for-all-us-customers-190938911.html?src=rss

Tubi is coming to the UK

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While many streamers have a global subscriber base, some have stuck to North America. Tubi, the Fox Corporation's free ad-supported streaming service, is no longer in that second camp with the streamer announcing it will launch in the United Kingdom. 

Tubi will arrive with over 20,000 TV episodes and movies on-demand, from the likes of Disney and Sony Pictures Entertainment, along with Tubi Originals. "We are launching with one of the largest and most diverse content libraries in the UK, designed to indulge viewers in everything from blockbusters to original stories to hidden gems," Anjali Sud, CEO of Tubi, stated in the company's announcement. "Most importantly, we’re committed to listening to what resonates with UK fans, and bringing them more and more of what they love." Tubi will offer UK users Hollywood films, British classics, Bollywoods, Nollywoods and Arthouse Cinema — to name a few. 

The streamer claims to have nearly 80 million monthly active users and clearly hopes to grow that number significantly with a UK audience. It will be available on iOS and Android smartphones, major connected TV platforms and the web. 

This article originally appeared on Engadget at https://www.engadget.com/tubi-is-coming-to-the-uk-103019398.html?src=rss

Toys ‘R’ Us uses OpenAI’s Sora to make a brand film about its origin story and it’s horrifying

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The rise of artificial intelligence in our media and entertainment industries has raised a lot of concerns about programs like Open Al’s text-to-video maker Sora replacing the artistic endeavors and aspirations of humans. If those AI made movies are anything like a new brand film about the Toys 'R' Us toy store chain's origin story, the only thing we’ll have to fear is watching them.

Toys ‘R’ Us’s current owner WHP Global worked with the Emmy nominated creative agency Native Foreign to create a short brand film called The Origin of Toys ‘R’ Us using OpenAI’s text-to-video creator Sora. The film premiered at the 2024 Cannes Lions International Festival of Creativity and can currently be viewed on the toy retailer’s website.

The Origin of Toys ‘R’ Us is only a little over a minute long but it’s a mix of confusing and eerie. The film features the young version of the toy store chain’s founder Charles Lazarus coming up with the idea for his signature retail creation and its giraffe mascot Geoffrey but almost the entire thing takes place in some kind of cosmic fever dream. It’s like someone tried to take the hollow behavior of M3GAN, dressed her up like Opie Taylor from The Andy Griffith Show and let it loose in the remnants of a toy store that blew up near the edge of the universe.

In the movie, Mini-Charles is a starry eyed kid hanging out in a bicycle shop owned by his father who looks like a cross between Billy Eichner and John Denver. Little Charlie falls asleep and has a weird dream about some of kind of Dr. Seuss planetarium where every kind of generic toy you can dream of sits on shelves and floats above his head. This magical place is where he meets Geoffrey the giraffe, the store’s iconic mascot, that looks like Sona used a different AI to generate it.

The film leaves out the part where Lazarus wakes up in an emergency room after accidentally doing “all the mushrooms” that caused him to have his retail fever dream.

Sora is a generative AI model that creates “realistic and imaginative scenes from text instructions,” according to the OpenAI website. OpenAI premiered its video generating model in February. Sora can generate videos that are about a minute long from text prompts. It’s not available to the public yet.

The current state of Toys ‘R’ Us isn’t as rosy as its brand film makes it out to be. The toy store chain filed for bankruptcy in 2018 closing all of its stores in one fell swoop. The acquisition firm WHP Global took over the brand’s parent company Tru Kids Inc. in 2021. Two years later, the firm announced plans to expand the toy store brand with new locations in airports and cruise ships starting with a location in Dallas-Fort Worth international Airport and locations of the department store chain Macy’s.

This article originally appeared on Engadget at https://www.engadget.com/toys-r-us-uses-openais-sora-to-make-a-brand-film-about-its-origin-story-and-its-horrifying-214730500.html?src=rss

Paramount+ is raising prices again for all of the Tulsa King fans out there

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It’s about to get a bit more expensive to watch Tulsa King, Star Trek shows and that Sonic the Hedgehog spinoff. Paramount Global is once again raising prices for its streaming service, Paramount+, as reported by CNBC. This will bring the price of the Paramount+ with Showtime plan to $13 a month, up from $12, and the bare-bones Paramount+ Essential plan to $8 a month, which is an increase from $6.

The increase takes effect on August 20 for new customers, though pre-existing users will have until around September 20. There is a silver lining. Pre-existing customers who subscribe to the Essential plan will avoid a price increase, for now. So only current Paramount+ with Showtime users and all new subscribers will see the uptick. This follows another fee increase just last year.

Paramount Global has been trying to find a buyer for Paramount+ for months now, with no success. Most recently, a proposed merger with Skydance and National Amusements collapsed. The company, however, recently boasted that the streamer had amassed 71 million paying customers, though it still operates at a loss. As a reference point, Peacock has around 31 million subscribers and Max has just over 97 million.

That puts Paramount+ right in the middle of the pack. It does have a lot going for it in the IP department. Knuckles was well-received and my dad has had Tulsa King on continuous repeat for over a year. I subscribe, though I’m there exclusively for Star Trek. Once that well runs dry, which seems to be happening, I’m out.

Of course, Paramount+ is by no means sitting alone at the streamflation lunch table. Price increases have been running rampant the past year or two, and just about every major platform has been involved. Max raised subscription costs earlier this month and Peacock announced a similar move for later this summer. Disney+, Apple TV+ and Netflix have all recently raised prices.

This article originally appeared on Engadget at https://www.engadget.com/paramount-is-raising-prices-again-for-all-of-the-tulsa-king-stans-out-there-183720943.html?src=rss

Amazon Freevee adds terrifying AI-generated men to 12 Angry Men poster

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The classic movie 12 Angry Men is titled as such because, well, it's about a jury comprised of 12 men. But viewers have noticed recently that the image Amazon uses for the movie has more than 12 characters in it. Further, their melting, inhuman faces look like they could be somebody's sleep paralysis monsters. The terrifying quality to the characters' faces is just one of the elements indicating the use of AI to generate the image. Their deformed and claw-like hands are another, along with the other obvious AI artifacts in the photo. 

Upon checking, Amazon didn't use the AI-generated image for the Prime Video version of the classic film. Some viewers pointed out that one could only see the AI version of the film's poster on Freevee, Amazon's free ad-supported streaming service. According to AV Club, the company used a different poster on Freevee due to licensing issues. Apparently, Freevee got its license to stream 12 Angry Men from a third party, which also provided images for the film. It's not quite clear why the third party didn't provide any of the film's official posters for use, but Freevee is reportedly working to get the AI-generated one replaced. 

Viewers also previously called out Amazon for using what looked like AI images to tease its Fallout TV show. Seeing as the use of generative AI could potentially save companies money — and they are, as we all know, driven by profit — we may have to get used to seeing TV and film posters and marketing materials that range from odd to nightmare fuel and beyond.

This article originally appeared on Engadget at https://www.engadget.com/amazon-freevee-adds-terrifying-ai-generated-men-to-12-angry-men-poster-120011551.html?src=rss

ASUS’ first Copilot+ PC locks when you walk away and unlocks when you return

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ASUS isn’t sitting out the rush of AI-enhanced Copilot+ PCs, which also includes new models from Acer, Dell, HP, Lenovo, Samsung and, of course, Microsoft. The “ultra-thin” ASUS Vivobook S 15 has Windows AI features like memory assistant Recall, the image generator Cocreator, and several ASUS-exclusive AI apps.

One of the more intriguing AI-powered features of the ASUS Vivobook S 15 is its use of the AiSense IR camera. ASUS says it can detect your presence and adjust the display accordingly. If you look away, the display will dim, and it will brighten up again when you look back. And if you step away from the computer, it will lock — and unlock when you return. While we can't vouch for its effectiveness before trying it, the feature sounds super handy for security and privacy if it delivers consistently.

Another baked-in AI feature is StoryCube, an app that ASUS says can automatically organize RAW photos and videos. In addition to the standard Copilot+ features announced on Monday, the laptop also includes Windows Studio Effects, which can automate lighting adjustments and noise removal in video calls. It also supports Microsoft’s Live Captions (real-time, AI-powered subtitles).

Straight-on marketing image of the Asus Vivobook S 15 laptop against a white background.
ASUS

On the hardware side, the Vivobook S 15 runs on the Snapdragon X Elite chip with a built-in Qualcomm Hexagon neural processing unit (NPU), which ASUS claims can process 45 TOPS (that’s 45 trillion operations per second). The PC ships with a 1TB PCIe 4.0 SSD and up to 32GB of 8448 MHz LPDDR5X RAM.

The laptop has a 15.6-inch OLED screen with a 2,880 x 1,620 resolution and an 89 percent screen-to-body ratio. It also includes a Harmon Kardon-certified audio system with Dolby Atmos sound. ASUS claims its 70 Wh battery can last up to 18 hours.

One of the Vivobook S 15’s selling points is its thin aluminum body: Its tapered design has a thickness ranging from only 0.58 to 0.63 inches (14.7 mm to 16 mm). The PC weighs a mere 3.13 lbs (1.4 kg), slightly lighter than Apple’s 15-inch MacBook Air.

The laptop has a healthy port selection, including two USB4, two USB 3.2 Gen 1 Type A, HDMI, an audio combo jack and a microSD slot. Its keyboard has customizable single-zone RGB lighting and a Copilot key for quick access to the ChatGPT-powered assistant.

The ASUS Vivobook S 15 is available for pre-order now through the company’s retail partners, starting at $1,300. The company says additional configurations will launch later this year.

Catch up on all the news from Microsoft's Copilot AI and Surface event today!

This article originally appeared on Engadget at https://www.engadget.com/asus-first-copilot-pc-locks-when-you-walk-away-and-unlocks-when-you-return-195952186.html?src=rss