Tag Archives: region|US

How to cancel Norton VPN, uninstall it and get your money back

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Norton Security has some reliable products, but its VPN isn't one of them. In my Norton VPN review, I argued that it's only really worthwhile if you can get a discount on it as part of a Norton 360 package — and even in that case, you should only use it for non-sensitive activities due to some holes in Norton's comprehensive privacy policy.

That's a lot of conditions, so I'd understand if you're here because you've decided Norton VPN isn't for you. Read on to learn your options for cancelling this VPN, getting a refund and replacing it with a better provider.

The simplest way to cancel Norton VPN is to stop your subscription from automatically renewing. That way, you'll have until your plan expires to look for a new VPN. Note that the steps below are the same no matter how you got Norton VPN, whether on its own or as part of Norton 360 — though they only apply if you subscribed through the Norton website, not an app store.

  1. Sign into your account at my.norton.com. You'll be taken to your account dashboard with your subscriptions tab visible. If it's not, click on My Subscriptions.

  2. On your subscriptions hub, find the plan you get Norton VPN through. Click the words Manage Renewal or Cancel Subscription Renewal.

  3. In the window that appears, click Unsubscribe. Select a reason for cancellation (no need to be truthful) and click Next.

  4. At this point, you'll have to wade through several pleas for you to stay. Stand firm and keep clicking through until you can click No thanks, cancel my subscription.

  5. Continue clicking Next until you see a confirmation that auto-renewal has been turned off. Wait 24 hours for the change to take effect.

Norton subscription panel
Sam Chapman for Engadget

If you change your mind after turning auto-renewal off, you can turn it back on again anytime before the subscription expires. For those who bought through an app store, there's no way to turn off auto-renewal; you can only cancel the subscription altogether. See the end of the next section to learn how to do that.

You can request a refund on any annual subscription for 60 days after paying. Monthly subscriptions can only be refunded once, within 14 days of paying — if you renew a monthly plan then decide to cancel, you're out of luck.

The only way to get a refund is to contact Norton directly. If you're ready to go cold turkey, follow these steps.

  1. In a browser, open support.norton.com.

  2. Scroll down until you see nine buttons arranged in a 3x3 grid. Find the second button down in the left-hand column, Contact us, and click on it.

  3. Enter the email address for your Norton account. Check that inbox for a verification code, then enter it in the next box and click Verify.

  4. When the live chat asks you what you need help with, select Purchase & Billing, then Request refund. Give a reason in the dropdown menu.

  5. As usual, be persistent until you get a message in writing that your refund will be processed. Wait at least three days for the money to appear.

Contact Norton
Sam Chapman for Engadget

If you subscribed through the Apple App Store or Google Play Store, you'll have to cancel through the same platform where you started. Just go into the subscriptions page of the store's mobile app, find your Norton VPN subscription and click the Cancel button beside it. After that, just follow the prompts, then request a refund using the steps above.

To get your money back from Norton, you can't just shut off auto-renewal. You'll have to cancel your plan immediately and delete all Norton apps from your devices. I recommend following these steps even if you aren't eligible for a refund, since Norton software is notoriously hard to uninstall and will crop back up if you don't completely root it out.

On Android and iOS, uninstalling Norton VPN is relatively easy — after cancelling your subscription, delete it like you would any other app. Things are a bit trickier on the desktop OSes. On Windows, hold the Windows key and press R to make a black box appear. Type appwiz.cpl and hit Enter. A list of programs should appear; click on Norton VPN, then click Uninstall/Change and follow the instructions.

On a Mac, open your Applications folder and find Norton VPN. Click the app icon and drag it to the trash. This should start a separate program called Norton Uninstaller. Click OK, enter your password if asked, then click Uninstall. Finally, you'll need to restart your computer to finish uninstalling.

Once you've dispensed with Norton VPN, you can get started with a provider that fits your needs better. Proton VPN, my current top pick in our guide to the best VPNs, takes privacy more seriously than Norton and has superior app design and speeds. Surfshark is the fastest VPN, NordVPN has the best features and ExpressVPN is the friendliest for beginners.

This article originally appeared on Engadget at https://www.engadget.com/cybersecurity/vpn/how-to-cancel-norton-vpn-uninstall-it-and-get-your-money-back-150000872.html?src=rss

US government is getting closer to banning TP-Link routers

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A number of US government agencies are backing a potential move by the Commerce Department to ban TP-Link routers, according to The Washington Post. Multiple sources familiar with internal deliberations spoke with the publication on the condition of anonymity, including a former senior Defense Department official.

A months-long interagency process involving the Departments of Homeland Security, Justice and Defense took place this summer to consider the sweeping move. Investigations into the company stemming from national security concerns have been taking place since at least last year.

At the heart of the potential ban is a concern that TP-Link retains ties to China, despite splitting from Chinese corporation TP-Link Technologies to become a standalone entity in 2022. A spokesperson for TP-Link denied any Chinese ties, saying "any adverse action against TP-Link would have no impact on China, but would harm an American company."

US officials told The Washington Post they are concerned because under Chinese law, TP-Link must comply with Chinese intelligence agency requests and may even be pressured to push malicious software updates to its devices. US-based TP-Link Systems said the company is “not subject to the direction of the PRC intel apparatus.”

TP-Link routers are among the most popular in the United States, with the company claiming 36 percent of US market share. Earlier this year however, former American cybersecurity official Rob Joyce testified before Congress that TP-Link’s market share was roughly 60 percent, thanks in part to selling its equipment below cost in order to drive out competition.

The potential ban of TP-Link products is another in a long list of bureaucratic moves or discussions that have come against the backdrop of trade negotiations between the US and China. While a potential breakthrough in these talks was achieved today, a source for The Washington Post said a ban on TP-Link products remains a bargaining chip for the administration.

This article originally appeared on Engadget at https://www.engadget.com/cybersecurity/us-government-is-getting-closer-to-banning-tp-link-routers-145528317.html?src=rss

US and China agree to one-year pause on punitive tariffs

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Donald Trump and China’s leader, Xi Jinping, have agreed to a one-year pause on the punitive Trump-instated tariffs that are at the heart of the ongoing trade war between the two superpowers. Among the issues discussed when the two leaders met face-to-face in the South Korean city of Busan were China’s chokehold on rare earth metals and the export restrictions on NVIDIA’s AI chips.

Trump had previously made some characteristically explosive threats that he would impose new 100 percent tariffs on imports from China as a retaliation to Xi’s tightening grip on rare earths, the processing of which is almost entirely controlled by China. These materials are essential for manufacturing everything from smartphones and EVs to military equipment. As part of the (for now) temporary truce, China reportedly agreed to pause the new measures for the next 12 months in exchange for Trump lowering Chinese tariffs by 10 percent.

According to The New York Times, Trump said he had discussed semiconductors during his talks with Xi, and “did not rule out” the possibility of allowing NVIDIA to sell AI chips to China. The American company was allowed to resume selling its H20 chips in China in July after an initial ban earlier in the year, only for Beijing to reportedly respond by instructing its largest tech companies not to do business until a national security review had been completed. The leaders did not discuss the possible availability of Blackwell chips — NVIDIA’s most advanced AI chip to date that is currently in development and possibly a motivating factor in China’s apparent indifference to the H20 architecture — at their meeting in South Korea.

There was also no resolution on TikTok and its future in the US. The last we heard, the Trump administration claimed to be close to agreement that would see the US gain majority ownership of the Chinese-owned social media giant where it was operating on home soil, but nothing has been finalized at the time of writing.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/us---china-trade-talks-see-one-year-pause-on-punitive-tariffs-140550358.html?src=rss

Just Dance Now is coming to LG smart TVs

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LG and Ubisoft have teamed up to bring the motion-controlled rhythm game Just Dance Now to LG Smart TVs. The game will be available from December in the LG Gaming Portal for LG TV users in the US and Europe running webOS 22 or later, with no additional hardware required.

Just Dance Now originally launched in 2014 as a mobile app for iOS and Android, before Ubisoft brought the game to Apple TV a year later. A main series spinoff aimed at people who don't own a console, Just Dance Now offers a library of hundreds of songs that span decades of music, which you'll be able to access for free for a limited time each day. If that just isn’t enough dancing time to satisfy you, you can subscribe to one of Ubisoft's paid plans or purchase song packs.

Just Dance Now was originally designed to be played using your phone as a controller, with your handset of choice functioning much like the Wii Remote did in the very first Just Dance game back in 2009. In the LG Gaming Portal version of the game, the motion-sensing LG Magic Remote becomes the peripheral, so you really don't need any extra gear.

Ahead of the December launch, the Just Dance Now app will be available in beta, allowing players to try three songs on the first day, followed by one daily for the remainder for the two-week trial. Ubisoft hasn’t announced the release date for the beta yet.

The LG Gaming Portal is gradually becoming a viable alternative to a console for people with a casual interest in games. The cloud version of Xbox Game Pass joined the platform back in April, and the new and improved GeForce NOW app introduced up to 4K 120Hz game streams on LG TVs a few months ago.

This article originally appeared on Engadget at https://www.engadget.com/entertainment/just-dance-now-is-coming-to-lg-smart-tvs-140042944.html?src=rss

A Switch 2 edition of Animal Crossing: New Horizons will land on January 15

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Many of us would rather forget all about the annus horribilis that was 2020, but there was at least one glaringly bright spot in that year, as Animal Crossing: New Horizons provided solace for many. Almost six years after the game's debut, Nintendo is hoping you'll return to your island — or start a new one — as a Switch 2 version with a bunch of upgrades will arrive on January 15. A free update is coming to both the Switch and Switch 2 versions of the game on the same day.

A 12-minute video on Nintendo's YouTube channel went over a lot of the changes. The Switch 2 version has improved graphics with support for 4K visuals in TV mode. You'll be able to play with mouse controls via Joy-Con 2. Nintendo suggests that could make it easier for you to redecorate your home, make custom designs and create messages on the bulletin board. With the Switch 2's microphone, you'll be able to use your voice to call out to the residents of your island when you pick up the new megaphone item. 

The online features are getting upgrades. Up to 12 players will be able to hang out on the Switch 2 version, up from eight. There's support for the Switch 2 camera feature as well — you and your friends will be able to see each other's faces above your characters as you play.

The Switch 2 edition of Animal Crossing: New Horizons will be available as physical and digital versions for $65. There’s an upgrade pack for the original game, which will run you $5 — that’s very reasonable, especially by Nintendo standards. 

As for folks who are sticking with the original Switch for the time being, there are a lot of new features coming via a free update. It brings a new locale to your island in the form of a hotel on the pier. You can decorate the room as you wish based on certain themes, and get souvenirs from the gift shop as a reward. You can pick up new outfits from the hotel too. The update will also add a dream world with up to three more islands for you and your friends to play and create in. There'll be fresh craftable items and the option to expand your home storage to up to 9,000 items (up from 5,000). 

The update will bring new collaborations to ANCH as well. You can pick up various Nintendo consoles as decorative items, and even play games on them if you have a Switch Online subscription. Lego items are coming to the game, along with a Legend of Zelda and Splatoon crossovers that work with select Amiibo. Of course, all of these additions will hit the Switch 2 version as well. I can imagine that a bunch of people are going to spend many more hours in ANCH in 2026.

This article originally appeared on Engadget at https://www.engadget.com/gaming/nintendo/a-switch-2-edition-of-animal-crossing-new-horizons-will-land-on-january-15-135000347.html?src=rss

Google celebrates Pac-Man’s 45th anniversary with a Halloween Doodle

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Google Doodle is featuring something special for gamers today: A tribute to Pac-Man's 45th anniversary, just in time for Halloween. For today and tomorrow, you'll be able to play four haunted-house mazes especially designed for the event by Pac-Man's parent company, Bandai Namco Entertainment. Like other games in the franchise, you'll have to control Pac-Man and eat all of the dots in a maze without being caught by a ghost. 

Yes, the Ghost Gang, with Blinky, Pinky, Inky and Clyde, is back for this event. The maze's design reflects the ghost' personalities, so you can move according to how you think each one will try to get you. Blinky the red ghost, for instance, tends to actively chase Pac-Man, while the others would corner him. If you grab a Power Pallet, you'll be able to activate a time-limited event wherein you can chase and eat the ghosts, as well. 

To play the game, simply go to the Google homepage on desktop or fire up the Google app on mobile, whether on Android or on iOS. On a PC, you control Pac-Man with your keyboard's arrow keys, while on mobile, you'll have to swipe or press and move your finger to change directions. 

This article originally appeared on Engadget at https://www.engadget.com/gaming/google-celebrates-pac-mans-45th-anniversary-with-a-halloween-doodle-133034299.html?src=rss

WhatsApp will let you use passkeys for your backups

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WhatsApp is rolling out passkeys for backups, which is great news for anyone who has been on the platform for years. This will add another layer of security to anything that's been backed up, including chats, photos, voice notes and more.

It's also convenient because passkeys don't force users to keep track of yet another password or encryption key. For the uninitiated, passkeys allow users to access personal data via biometric markers like fingerprints and face scans. However, these particular passkeys will also work with screen lock codes on certain devices.

The feature is rolling out today, but it'll take a few weeks to reach every user. WhatsApp is a gigantic global platform. Once updated, folks can get started by heading to the Settings tab.

This is just another layer of security for WhatsApp users, as these backups are already end-to-end encrypted. The platform has been doing that since 2021. It began offering passkey support just last year.

This article originally appeared on Engadget at https://www.engadget.com/cybersecurity/whatsapp-will-let-you-use-passkeys-for-your-backups-130022640.html?src=rss

OpenAI’s character cameos will let you put pets and original personas in Sora videos

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OpenAI has rolled out the capability to create character cameos of your pets, doodles, original personas or even objects in the Sora app, which you can put in your videos. You can start the process by going to your profile page in the Sora app, tapping on the "Create cameo" button and then uploading a video of the character (or pet) you want the model to generate. The company says just a few seconds of footage are enough, and you can even use old Sora-generated videos as reference. 

You can then give your character a display name and describe how you want the model to animate it. In the example OpenAI uploaded, for instance, the description for a wicked green witch character reads: "She glides with a mysterious, whimsical grace, speaks in rhymes when casting spells, and her pointed hat always tilts as if listening to secrets on the wind." You can choose permissions for each character you create. Under the "Who can use this" permissions section, you can choose between several options: Only me, People I approve, Mutuals, Everyone and Everyone (excluding specific sets of users). Whenever you want to generate a Sora video with a cameo in it, you can just tag a specific character.

Sora 2 launched with a cameo feature that lets you create an avatar of yourself, but this is a new application of the capability. Cameo, the app that allows users to buy videos from celebrities, just sued OpenAI over trademark violation by using the "cameo" name. It said that OpenAI's use of the word is likely to cause consumer confusion and dilute its brand. OpenAI disagreed "that anyone can claim exclusive ownership over the word 'cameo.'"

In addition to character cameos, OpenAI has introduced "stitching," allowing you to stitch several clips together and connect videos. There's now also a leaderboard that shows the most cameod and most remixed videos.

This article originally appeared on Engadget at https://www.engadget.com/ai/openais-character-cameos-will-let-you-put-pets-and-original-personas-in-sora-videos-123043189.html?src=rss

Our favorite 2025 advent calendars you can still get now: Top picks from Lego, Pokémon, Funko Pop and more

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Why settle for tiny pieces of chocolate when you could unwrap a Pokémon card, a Funko Pop or a Star Wars LEGO ship instead? Advent calendars have gone full geek mode, with options for fans of movies, comics, games and even science. They’re the perfect way to add some holiday cheer to your desk, game shelf or living room. Consider this your guide to the best geeky countdowns for 2025.

Check out the rest of our gift ideas here.

This article originally appeared on Engadget at https://www.engadget.com/our-favorite-2025-advent-calendars-you-can-still-get-now-top-picks-from-lego-pokemon-funko-pop-and-more-120042964.html?src=rss

YouTube is offering employees buyouts as part of an AI-focused reorganization

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As part of an AI-focused reorganization, YouTube CEO Neal Mohan told employees that it will offer voluntary buyouts, according to an internal company memo. At the same time, he emphasized that there would be no specific role eliminations as part of new structure.

"Looking to the future, the next frontier for YouTube is AI, which has the potential to transform every part of the platform," Mohan wrote. "We also understand some of you may be ready for a new challenge, so we've decided now is the right time to offer a voluntary exit Program." 

The restructuring is designed to help YouTube focus on fast-growing areas like AI while "driving faster decision making and execution," the memo states. To that end, the platform is organizing into three separate product organizations: viewer products, creator and community products, and subscription products. 

Viewer products will focus on the viewer experience by making improvements to search & discovery, engagement, the living room experience and "our foundation of responsibility." Creator and community products, meanwhile, is "driving creation through genAI tools, Shorts, Live and creator support. Subscription products, as you'd expect, will operate around subscription growth across Music, Premium and OTT (YouTube TV) platforms. 

Mohan noted that YouTube has been the number one streamer in the US for the last two years. So far, it has signed up 125 million Premium and Music subscribers, along with 8 million YouTube TV subs. The platform has paid out $100 billion to its ecosystem (presumably, creators and recording artists). 

YouTube isn't the only tech giant reducing headcount while citing AI as an impetus. Amazon recently announced that it had laid off 14,000 people, while citing the need to be "lean" due to transformative technology like AI. Meanwhile, YouTube parent Alphabet announced its first-ever $100 billion quarter, largely on the strength of cloud services and search.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/youtube-is-offering-employees-buyouts-as-part-of-an-ai-focused-reorganization-120047466.html?src=rss