Tag Archives: region|US

The FCC will review the broadband industry’s lousy customer support

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The FCC has fixed its watchful eye on the often lousy customer service we get from telecom providers. The agency said on Wednesday it’s opening a formal proceeding to review the customer support from cable, broadband, satellite TV and home voice service providers.

The review will cover customers' friction points when contacting telecom industry providers. These include hard-to-cancel subscriptions, getting stuck in “doom loops” when trying to reach a human, sneaky automatic renewals and shoddy accessibility options for folks with disabilities.

“We can and should expect consistent, transparent, and helpful customer service from the communications companies that provide so many services that are so vital in our day-to-day lives,” FCC Chairwoman Jessica Rosenworcel wrote in a press release announcing the inquiry. “No one should get stuck in a doom loop trying to cancel a subscription or just get a human being to help resolve their service problems.”

The FCC wants to simplify customer cancelation options, requiring providers to offer more choices and transparent disclosures at the point of sale and on bills. In addition, it hopes to mandate explicit customer consent before automatically renewing services and helping customers get easier access to live reps without bouncing through endless phone trees. It also aims to improve the accessibility of customer service resources for people with disabilities.

Other finer points on the agenda include extending current regulations for cable operator installation, outage and service call rules to include satellite TV, voice and broadband services. Finally, it wants “current cable operator customer service requirements to reflect marketplace and technology changes.”

The Commission adopted the Notice of Inquiry with a 3-2 vote “with the majority highlighting the importance of customer support.” For starters, the FCC will build a public record of where these customer service points stand today and what specific regulations it could adopt to make things smoother for families and businesses.

The inquiry is part of a larger effort to crack down on everyday headaches that waste time and money. Earlier this month, the FCC launched an inquiry into the broadband industry’s nonsensical, profit-grabbing data caps. This summer, Verizon paid a $1 million fine to settle an investigation into a 2022 outage that prevented hundreds of emergency calls from going through. Meanwhile, the FTC recently ratified its “click-to-cancel” rule, making ending subscriptions easier.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/the-fcc-will-review-the-broadband-industrys-lousy-customer-support-204329886.html?src=rss

Apple’s M2 MacBook Air drops to a new low of $700

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Amazon has a great deal running now on the M2 MacBook Air, where you can get the slimline laptop for just $700. The main deal price is $849, which is nice at 15 percent off the regular cost. But you can also apply a coupon to the space gray model for an additional discount, bringing the price down even further. For now, you can also nab the silver and starlight colors for $700 without adding in a coupon.  

This is the 2022 model of the MacBook Air, and it's some of the best we've seen out of Apple laptops. The M2 chip is a big factor in what takes this laptop from a lightweight to a powerhouse. By using Apple's own silicon, the computer reaches pretty high standards in performance, with 10 GPU cores and a 35 percent boost to the speeds of the previous M1 chip. It's also got a gorgeous Liquid Retina display. The model currently on sale has 8GB RAM and 256GB of solid state drive storage. And once Apple Intelligence starts rolling out next week, the M2 Air is prepared to handle the extra workload of those AI-driven tasks.

The Air is also Engadget's pick for your best budget Apple laptop. In other words, this is a good deal on the model that's already a good deal. It's very possible that Amazon's supply will be snapped up quickly, so if this catches your eye, we suggest you act fast. 

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This article originally appeared on Engadget at https://www.engadget.com/deals/apples-m2-macbook-air-drops-to-a-new-low-of-700-195147706.html?src=rss

Apple, Goldman Sachs fined $89 million for misleading Apple Card customers

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The Apple Card has landed Apple and Goldman Sachs in hot water. In a press release spotted by The Verge, the Consumer Financial Protection Bureau (CFPB) said it was fining the two companies a combined $89 million over practices involving the Apple Card.

The CFPB says Apple failed to send “tens of thousands” of disputed card transactions to Goldman Sachs. When it finally sent the transactions to the investment bank, Goldman Sachs failed to follow “numerous federal requirements for investigating the disputes,” according to the CFPB’s announcement.

Apple and Goldman are also accused of misleading customers about the Apple Card. Some consumers believed they could make interest-free payments to purchase an Apple device with the credit card but interest charges still showed up on their bill “because they were not automatically enrolled as expected.”

Apple is also accused of keeping its interest-free payment option off of its website if the customer wasn’t using a Safari browser. The CFPB also says Goldman Sachs misled customers about the application of some refunds that racked up additional interest charges.

The CFPB has ordered Goldman Sachs to pay at least $19.8 million in redress funds and a $45 million civil money penalty. The company is also required to present a “credible plan” to comply with laws before launching any new credit card product. Apple also received a $25 million civil money penalty that will go to the CFPB’s victims relief fund.

Apple and Goldman Sachs introduced the Apple Card in 2019, advertising it as a product that could “help customers lead a healthier financial life.”. Four years later, a report from the Wall Street Journal said that Goldman Sachs was starting to have doubts about the consumer lending industry and thought the venture may have been a mistake.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/apple-goldman-sachs-fined-89-million-for-misleading-apple-card-customers-192538650.html?src=rss

Ubisoft has disbanded the team behind Prince of Persia: The Lost Crown

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Ubisoft has disbanded the team behind the recently-released platformer Prince of Persia: The Lost Crown, according to a reputable French journalist. The alleged reason for disbanding the team is a simple one. The game didn’t meet sales expectations and Ubisoft “needed more hands to help on other projects that had a better sales potential.” This is according to a translation published on Reset Era. 

"Most of the team members who worked on Prince of Persia: The Lost Crown have shifted to other projects that will benefit from their expertise," Abdelhak Elguess, a senior producer on the game, told Eurogamer. The Prince of Persia X account shared a public version of Elguess' statement.

Prince of Persia: The Lost Crown sold around 300,000 copies during its first few weeks of availability, totaling $15 million in revenue, as indicated by a report by Insider Gaming. These sales figures allegedly “sealed the fate” of the game and its dev team. Ubisoft staffers reportedly pushed higher ups for a sequel, or more DLC, but were allegedly denied.

Oddly, the company’s executives reportedly refused to greenlight a sequel on the grounds that it would cannibalize sales of the original. I’m not sure that’s how sequels work, especially when they come out years after the first game, but whatever.

This is sad for a number of reasons. First of all, the game was great. The Metacritic aggregate review score sits at 86, while user reviews hover at around 8.5 out of ten. I played it and found it to be a fantastic Metroidvania that could easily sit next to some of the classics of the genre, like Hollow Knight and Castlevania: Symphony of the Night.

It’s also a bummer because gamers constantly complain that Ubisoft doesn’t try anything new, instead relying on iterative improvements of its core franchises or applying tried-and-true gameplay mechanics to pre-existing IPs. Prince of Persia: The Lost Crown is a retro-style throwback, sure, but it’s not another lifeless open world map filled with fetch quests and stealth missions.

By all accounts, it also looks to have been a positive development experience. The French journalist who broke this story, Gautoz, said he heard from multiple employees that it was the best game production experience in their lives. It was seen as a “beacon of hope” for “people that were burnt out by” the endless development cycle of Beyond Good and Evil 2.

Why did it underperform? There’s no hard data, but this was a 2D sidescroller that cost a whopping $60. That could be one reason. Only Nintendo can get away with charging full price for retro-style titles.

It’s also worth noting that this was just one of two sidescrolling Prince of Persia games to release this year, which could have injected some confusion into the market. Evil Empire, the team behind Dead Cells, also soft-launched The Rogue Prince of Persia back in May as an early access title. This is a roguelite spin on the traditional franchise games.

Update, October 10, 11:11AM ET: Added a public version of Elguess' statement.

This article originally appeared on Engadget at https://www.engadget.com/gaming/ubisoft-has-disbanded-the-team-behind-prince-of-persia-the-lost-crown-185408301.html?src=rss

A Scottish children’s hospital now has a gamer-in-residence to play games with kids

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A children's hospital in Scotland now has a gamer-in-residence in what's said to be a first in the UK and Ireland. Steven Mair, the first person to take on the full-time role, will play games with kids at the Royal Hospital for Children in Glasgow.

As with other gaming-related charitable efforts at children's hospitals, the aim is to help patients relax and minimize feelings of boredom and isolation, while offering them a sense of escapism. Studies have indicated that playing games can help reduce the procedural pain and anxiety of pediatric patients, as well as their caregivers' anxiety.

Mair is also organizing gaming events at the facility, fundraising for new gaming equipment and managing gaming volunteers for the Glasgow Children’s Hospital Charity. The charity established the gamer-in-residence position with the help of partners Devolver Digital and Neonhive after raising over £100,000 ($129,000) last year through efforts such as a Scottish Games Sale on Steam for a campaign called Games for the Weans ("weans" is a Scottish word for "kids"). Meanwhile, a $12,000 donation from Child's Play earlier this year will help fund the replacement of older Xbox 360 and PlayStation 3 systems with hospital-adapted consoles.

“Children in Jace’s ward can have long stays and intense treatment plans. This can include physical pain and a lot of new emotions. Often, parents can feel helpless at times. For my son Jace in particular, he is an experienced gamer. His blood disorder prevented him from going outside or starting school," Catherine Reid, the mother of seven-year-old Jace, said in a statement that I could barely get all the way through without welling up.

​“When the gamer-in-residence came round to play Mario on the Nintendo, he immediately lit up and smiled. It was an instant energy boost for him mentally and physically. In reality, I think often what kids want is some quality time and gaming with new friends.”

This is a fantastic idea. Hospital stays can be tough for anyone, but especially so for kids and their families. You can help support the gamer-in-residence program and other charitable efforts that help young hospital patients through gaming by donating to the likes of the Glasgow Children’s Hospital Charity and Child's Play.

Meanwhile, Extra Life's Game Day, an event during which gamers and communities raise funds for children's hospitals, takes place on November 2. You can sign up to take part or make a donation over at the Extra Life website.

This article originally appeared on Engadget at https://www.engadget.com/gaming/a-scottish-childrens-hospital-now-has-a-gamer-in-residence-to-play-games-with-kids-182303354.html?src=rss

The Ninja Creami is up to $40 off right now

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The beloved 7-in-1 Ninja Creami ice cream maker is $40 off right now directly from the company with the coupon code “CREAMI40.” This brings the price down to $160, which is close to a record low.

This isn’t your average ice cream maker, as we detailed in our Ninja Creami review. The design is based on machines found in restaurants, allowing for uniquely high-end frozen treats. This technology wasn’t available to consumers until the last few years, as the machine was under a strict patent. Once that patent expired, Ninja took a look at the design and a sensation was born.

It doesn’t work in the same way as rival machines. The Creami uses a drill-like mechanism that blends everything together. Just freeze a base liquid for 24 hours and let the drill work its magic. The end result resembles soft serve ice cream. Of course, this machine can also be used to make sorbets, yogurt and plant-based alternatives. We love the Creami and it easily made our list of the best kitchen appliances.

Of course, no ice cream machine is perfect, except for maybe whatever technology resides in a Mister Softee truck. The Ninja Creami can get pretty loud during use, though the drill only takes a few minutes to do its thing. Also, the finished product melts quickly. It is, after all, soft serve. You’ll have to pull a President Biden and slurp it down ASAP or pop it in the freezer.

The aforementioned deal is for the standard 7-in-1 Ninja Creami. The extra-large 11-in-1 model is also on sale for $200, with the coupon code “CREAMI30.” This is a record-low price for this version. In addition to ice cream, it can also make Italian ice and other frozen treats.

Follow @EngadgetDeals on Twitter and subscribe to the Engadget Deals newsletter for the latest tech deals and buying advice.

This article originally appeared on Engadget at https://www.engadget.com/deals/the-ninja-creami-is-up-to-40-off-right-now-173045379.html?src=rss

Rivian factory workers are reportedly getting seriously injured on the job

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EV maker Rivian’s Normal, Illinois factory has racked up 16 initial serious violations in 21 months from the Occupational Safety and Health Administration (OSHA), as reported by Bloomberg. Some of the injuries workers suffered include an amputated finger, vomiting “Rivian blue” bile after painting without protection, a cracked skull and a severe back laceration. The EV maker only operates a single factory. However, in the span of 21 months, it has accrued more violations than larger automakers like Honda, Volvo, and Ford.

These aren’t the only injuries, either. There are many other injuries that workers have allegedly never reported. Of note is Addison Zwanzig’s case, as she was ordered to paint vehicles without a respirator. She experienced vomiting, diarrhea, dizziness and more within weeks and vomited the blue bile mentioned above. Only then was she provided a respirator, along with colleagues who were never issued one previously.

"“The safety of everyone at Rivian is our top priority. We’re continually improving our processes and have not received any serious citations this year. It’s incredibly disappointing to see how Bloomberg has misrepresented the facts in this story," a Rivian spokesperson told Engadget. "It’s incredibly disappointing to see how Bloomberg has misrepresented the facts in this story. Since January 2023, Rivian has received two serious OSHA citations. Initial citations should not be confused as final citations, and to suggest otherwise is incredibly misleading." 

Separately, Rivian told Bloomberg it provides employees with all necessary safety equipment. Workers can also approach supervisors with concerns or report them incognito. While Rivian’s safety and processes have improved since 2021, these recent injuries remain alarming.

Rivian has halted its plans to build its R2 SUV in Georgia, opting to build them in the Normal, Illinois plant instead. Despite these injury reports, the EV maker is still trying to hire more employees. However, with the OSHA breathing down its neck, the company may have to work even harder on protecting its workers, especially when the company is hesitant on allowing employees to unionize.

Correction 10/24 10:45AM ET: A previous version of this article incorrectly stated Rivian "canned" its plans to build a new plant in Georgia. We've also updated the language in the first sentence to reflect that some of safety violations were initially deemed serious by OSHA. The agency later updated 14 of them to classify them as "Other Than Serious."  

Update 10/23 1:57PM ET: Added comment from Rivian.

This article originally appeared on Engadget at https://www.engadget.com/transportation/evs/rivian-factory-workers-are-reportedly-getting-seriously-injured-on-the-job-172109317.html?src=rss

Apple Intelligence expands in iOS 18.2 developer beta, adding Genmoji, Visual Intelligence and ChatGPT

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The Apple Intelligence rollout has been slow, staggered and steady since the company first unveiled its take on AI at WWDC this year. It continues today with the release of the latest developer betas for iOS 18, iPadOS 18 and macOS Sequoia. The updates in iOS 18.2, iPadOS 18.2 and macOS Sequoia (15.2) bring long-awaited features like Genmoji, Image Playground, Visual Intelligence and ChatGPT integration for those running the preview software, as well as Image Wand for iPads and more writing tools.

This follows the announcement that iOS 18.1 would be available as a stable release to the public next week, which would bring things like writing tools, notification summaries and Apple's hearing test to the masses. 

That represents the first time for people who haven't opted into beta software to check out Apple Intelligence, which the company has widely touted as the headline feature for the devices it launched this year. The iPhone 16 series, for example, were billed as phones designed for Apple Intelligence, though they launched without those features.

Now that the next set of tools is ready for developers to test, it seems like we're weeks away from them arriving to the public. For those already on the developer beta, the update will land automatically. As always, a word of caution: If you're not already familiar, beta software is meant for users to test new features and often to check for compatibility or problems. They can be buggy, so always back up your data before installing previews. In this case, you'll also need to have an Apple developer account to get access.

Today's updates brings Genmoji, which lets you create custom emoji from your keyboard. You'll go to the emoji keyboard, tap the Genmoji button next to the description or search input field, then enter what you want to create. Apple Intelligence will generate a few options, which you can swipe and select one to send. You'll be able to use them as tapback reactions to other people's messages too. Plus, you can make Genmoji based on pictures of your friends, creating more-accurate Memoji of them. Since these are all presented in emoji style, there won't be the risk of mistaking them for real pictures.

Apple is also releasing a Genmoji API today so third-party messaging apps can read and render Genmoji, and folks you text on WhatsApp or Telegram can see your hot new gym rat emoji.

Other previously announced features like Image Playground and Image Wand are also available today. The former is both a standalone app and something you can access from the Messages app via the Plus button. If you go through Messages, the system will quickly generate some suggestions based on your conversations. You can also type descriptions or select photos from your gallery as a reference, and the system will serve up an image which you can then tweak. To prevent confusion, only some art styles are available: Animation or Illustration. You won't be able to render photorealistic pictures of people. 

Image Wand will also be arriving today as an update to the Apple Pencil tool palette, helping to turn your cruddy sketches into more-polished works of art.

As announced at WWDC, Apple is bringing ChatGPT to Siri and Writing Tools, and each time your request might be well-served by OpenAI's tools, the system will suggest heading there. For example, if you ask Siri to generate an itinerary, a workout routine or even a meal plan, the assistant might say it needs to use ChatGPT to do so and ask for your permission. You can choose to have the system ask you each time it goes to GPT or surface these requests less often. 

It's worth reiterating that you don't need a ChatGPT account to use these tools, and Apple has its own agreement with OpenAI so that when you use the latter's services, your data like your IP address won't be stored or used to train models. However, if you do connect your ChatGPT account, your content will be covered by OpenAI's policies.

Elsewhere, Apple Intelligence will also show that you can compose with ChatGPT within Writing Tools, which is where you'll find things like Rewrite, Summarize and Proofread. It's also another area that's getting an update with the developer beta — a new tool called "Describe your change." This is basically a command bar that lets you tell Apple exactly what it is you want to do to your writing. "Make it sound more enthusiastic," for example, or "Check this for grammar errors." Basically, it'll make getting the AI to edit your work a bit easier, since you won't have to go to the individual sections for Proofread or Summarize, for example. You can also get it to do things lke "Turn this into a poem."

Finally, if you have an iPhone 16 or iPhone 16 Pro and are running the developer beta, you'll be able to try out Visual Intelligence. That lets you point your camera at things around you and get answers for things like math problems in your textbook or the menu of a restaurant you pass on your commute. It can tap third-party services like Google and ChatGPT, too.

Outside of the iPhone 16 series, you'll need a compatible device to check out any Apple Intelligence features. That means an iPhone 15 Pro and newer or an M-series iPad or MacBook. 

This article originally appeared on Engadget at https://www.engadget.com/ai/apple-intelligence-expands-in-ios-182-developer-beta-adding-genmoji-visual-intelligence-and-chatgpt-170920932.html?src=rss

You can try Monster Hunter Wilds next week, months before its February 28 release date

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One of the biggest games on the not-too-distant horizon is Monster Hunter Wilds. While the next edition of Capcom's blockbuster series has a February 28 release date, you'll be able to get a taste of it in an open beta test that's taking place next week.

PlayStation Plus subscribers will be the first to check out this beta starting at 11PM ET on Monday, October 28. That test will run for 48 hours. Capcom will then open up the servers to all PS5, Xbox Series X/S and PC players on Halloween, also at 11PM. The open beta will end at 9:59PM on Sunday. November 3.

You can create both your character and your cat-like Palico companion in the beta. Along with being able to transfer your character creation data over to the full game, you'll get a virtual pendant and a few other goodies for taking part in the beta. The beta's story trial includes two hunts, one with basic tutorials and the other offering the chance to explore the environment on a Seikret animal mount. You can take on both quests in online multiplayer (Monster Hunter Wilds supports cross-play) or get some assistance from computer-controlled support hunters.

This article originally appeared on Engadget at https://www.engadget.com/gaming/you-can-try-monster-hunter-wilds-next-week-months-before-its-february-28-release-date-154421037.html?src=rss

The CES 2025 keynote speech will take place at Sphere with Delta CEO Ed Bastian

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Delta Air Lines is no stranger to CES, one of the largest tech events in the world. Today, the company announced that Delta CEO Ed Bastian will be a keynote speaker at CES 2025, which takes place from January 7 to January 10, 2025, in Las Vegas. Most notable is where this is happening — Bastian’s keynote will take place at Sphere, the immersive entertainment venue that has so far played host to acts like U2, The Eagles and Phish as well as a film by director Darren Aranofsky.

Bastian said that Delta intends to leverage three next-gen technologies at the Sphere venue in Las Vegas. The first is Exosphere, the world’s biggest LED screen, while the second is an interior display plane, an LED screen with the world’s highest resolution. The third technology is Sphere Immersive Sound, the most advanced of its kind and powered by HOLOPLOT. All three are Sphere technologies designed to “connect with key audiences, leveraging next-generation technologies to boldly deliver a one-of-a-kind experience and amplify their message,” as President and COO of Sphere Jennifer Koester said.

This will be Delta’s third CES appearance, following appearances in 2020 and 2023. The 2020 event showed off some intriguing new technology like “opt-in Parallel Reality displays” that can show custom messages to multiple travelers simultaneously. The Delta keynote speech is scheduled for 5PM PT/8AM ET on January 7. Those who wish to hear it in person must register for CES 2025, and the keynote also has a separate ticket.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/the-ces-2025-keynote-speech-will-take-place-at-sphere-with-delta-ceo-ed-bastian-154024275.html?src=rss