Tag Archives: flyfi

Amazon starts streaming Prime music and videos on JetBlue

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Back in May, Amazon said it would bring Prime Music and Instant Video to select JetBlue flights. Fast forward to today, over six months since the original announcement, and the retailer is finally turning this feature on for Amazon Prime customers. I...

Onboard JetBlue’s first Fly-Fi flight, with the fastest internet in the air

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On a flight yesterday from JFK to Austin, JetBlue finally decided to flip the switch on Fly-Fi, giving lucky passengers an early look at the airline's next-generation in-flight WiFi for the very first time. A flight attendant announced the service -- which is free until 30 planes are retrofitted -- and passengers seated around me pulled out their laptops, tablets and smartphones and tried to hop online. Unfortunately, a recent update caused unexpected performance issues, and Fly-Fi's speed and consistency fell far short. When a flight attendant asked the woman seated in front if me if she had enjoyed her experience at the end of the flight, she responded with "not so much." It wasn't looking good for JetBlue.

I had booked my return to New York on the same aircraft, and following a 20-minute BBQ pitstop at AUS, I got back on board. The issues we experienced on the first flight -- allegedly caused by an incorrect DNS-server listing on the network side -- were completely resolved, making our three-hour hop back to Kennedy Airport much more pleasant. The experience was completely different, though we were offline for 30 minutes or so as we passed over Louisiana and Mississippi. Ultimately, Fly-Fi, which utilizes the ViaSat-1 satellite positioned over North America, was in line with the ViaSat service I've tried on the ground -- when it works, it blows the competition out of the water. It's as close as you'll get to the internet you're used to at home, and it certainly outshines connectivity in pretty much any airline terminal.

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JetBlue and ViaSat prepare to launch 12 Mbps WiFi at 36,000 feet, a LiveTV tour

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Inside JetBlue's FlyFi speedy satellite internetequipped A320, a LiveTV adventure video

It's a small miracle that you can open up your laptop and surf the web while soaring through the air in a metal tube some seven miles above the ground, but the experience is inconsistent, and when it works, the connection is often frustratingly sluggish. That's about to change.

Once focused on undercutting the competition, JetBlue is now best known for its in-flight product: complimentary snacks, 36 channels of free DirecTV and friendly flight attendants. This year, the airline is undergoing a service alteration of sorts. The traditionally all-coach carrier will soon cater to business travelers with a bed-equipped premium cabin, and by the end of next year, all customers will be able to surf the web from 36,000 feet with speeds that rival (or often exceed) what we're used to on the ground. That new service, powered by ViaSat, is called Fly-Fi, and it's hitting the skies this November.

We spent a day with JetBlue's subsidiary, LiveTV, the company responsible for providing in-flight entertainment (IFE) on more than 600 aircraft, including 188 JetBlue planes and some 200 United 737s. If you've watched DirecTV while flying either of those airlines, it's LiveTV that put it there, and soon, the Florida-based firm will be responsible for getting you online, too. Fly-Fi, and its to-be-named United equivalent, will deliver up to 12 Mbps of data -- not to the aircraft, but to each and every passenger on board. Join us aboard JetBlue's first Fly-Fi-equipped Airbus A320 after the break.%Gallery-slideshow90014%

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