Google is ready to take over your office chat with Hangouts

Google's work of transitioning Hangouts from being its default chat app to a more business focus is nearly complete. First up is the formally announced Hangouts Meet. Sound familiar? That's because it semi-officially arrived at the first of the month...

Parking ticket chat bot now helps refugees claim asylum

Joshua Browder's chat bot lawyer, DoNotPay, is clearly multi-talented -- after getting people out of parking fines, it's now helping refugees find a home in a new country. Browder has adapted the AI to offer aid to asylum seekers in the US and Canada...

UK health service to trial chatbot that gives medical advice

The UK's National Health Service (NHS) is to begin trialing a chatbot app for dispensing medical advice, with the aim of reducing the burden on its 111 non-emergency helpline. The 111 service went live in 2013, and serves as the first port of call fo...

Facebook Messenger test hints at a bigger role for AI

Facebook wants its M chat assistant to be useful for much more than shopping and travel recommendations. It's testing an M suggestions feature that has the artificial intelligence offer actions depending on the circumstances in your chat. Some will b...