Food delivery apps, the pandemic and finding a new normal

Like the rest of the world, because of the coronavirus outbreak, the restaurant industry is in the midst of a serious reckoning. As of writing, 23 American states have shut down restaurants except for takeout and delivery. In the UK, McDonald's has...

DoorDash will temporarily reduce or waive its commission fees

As cities and states across the US mandate that restaurants cut the capacity of their dining rooms -- or close them all together -- restaurateurs will have to rely heavily on delivery in the weeks ahead. Many eateries are already having a difficult t...

Uber, Lyft will compensate drivers affected by coronavirus outbreak

The coronavirus outbreak is affecting many workers, but it could hit those in the gig economy particularly hard when many of them don't get sick leave or other benefits. Those companies may help soften the blow for some of their workers, though. To...

Chipotle is redesigning its restaurants to better serve mobile orders

No one wants to wait in line for their Chipotle order, and honestly, most people don't want to talk to anyone either. For those reasons, Chipotle's "digital business" -- orders placed through the app, online or via third-parties like DoorDash -- has...

Washington, DC sues DoorDash for allegedly misleading users about tips

DoorDash's change in tipping policy has come too late to avoid legal repercussions. The District of Columbia Attorney General has sued DoorDash over claims it not only stiffed couriers (aka Dashers) through its tipping practices, but misled customer...

Tipping point: The gig economy hits delivery drivers in their wallets

Tipping is ubiquitous to the American service industry with consumers encouraged to give "a little something extra" to their waiters, bartenders, and baristas, dry cleaners, dog-walkers and delivery drivers. But it wasn't always like this. The practi...