Tag Archives: zappos
Zappos offers a Sh-t Product now for Kanye West
Here is a great free bucket full of PR for online retailer Zappos courtesy of Kanye West. According To E! Online, Kanye West said on podcast interview with Bret Easton Ellis that he got into an...
Gates, Zuck and crew entice kids into programming through a short film
Kids in many parts of the world are growing up surrounded with technology, some from a very tender age. Many schools aren't teaching much if any programming, though, which has led Code.org to make a short film spurring young techies into action. We have a hunch that it might work -- the video has quite possibly the most star-studded collection of men and women explaining how they got into coding and why they like it, including Bill Gates, Gabe Newell and Mark Zuckerberg. There's even endorsements from unexpected sources, such as Miami Heat player Chris Bosh. It's true that most of them have a vested interest in creating future employees, but they collectively raise the real concern that there's a deficit of software and web developers. Catch the full feature after the break if you're looking to persuade a curious child.
Filed under: Internet, Software, Microsoft, Facebook
Via: PCMag
Source: Code.org
The extremes of technology customer service: how common sense and empathy create unmatched loyalty
Allow me to explain how two discussions started off in very similar ways, and ended... shall we say, differently. This is me, attempting to muster any sort of pleasantness in my voice at some ungodly hour of the morning on a Google Voice connection from Dubai back to the US:
"Hey! I'm having to cut a trip short due to an emergency back home. I actually purchased a trip protection plan when I checked out online -- would it be possible to provide a refund for this flight now that I need to cancel it?"
From here, I was told that this was too vague. That I would need medical proof of an injury or illness, and that if it were a pre-existing condition -- something like reoccurring cancer -- that simply wouldn't do. Oh, and if it's a home emergency, you'll need proof from your home insurance company that your abode is "uninhabitable."
"So... I'm basically hosed here? This trip protection plan doesn't really protect very much, does it?"
"... Do you want to file the claim?"
"No. That's okay. Thanks for your time."
It doesn't have to be this way.
Filed under: Misc
The extremes of technology customer service: how common sense and empathy create unmatched loyalty originally appeared on Engadget on Mon, 24 Sep 2012 12:20:00 EDT. Please see our terms for use of feeds.
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