B2B Customer Service And The Anti-Amazon: Delivering Books For Authors (And Not By Drone)


As a customer service consultant and speaker, my feeling is that, at its heart, customer service is customer service, period.  It’s humans — and the systems and technology created by those humans —...
    






Bold Predictions For The 2014 Sports Year From The Forbes SportsMoney Staff


Fearless (and cheeky) predictions for the 2014 sports world from the Forbes SportsMoney crew: Mike Ozanian, our SportsMoney majordomo, who writes the SportsMoney blog: NFL: The league announces that...
    






Blizzard’s Hearthstone Open Beta Delayed Until Next Year


The game taking up most of my time these days isn’t a giant, well-established franchise like Call of Duty or League of Legends, it’s Hearthstone, a game that’s not even out yet. Blizzard’s virtual...
    






Gus Malzahn, Jimbo Fisher Compete For Massive Bonuses In BCS Title Game


Bowl season is right around the corner, but fans have to wait until January for the five BCS bowls, the most anticipated games of the postseason. For some of the coaches involved in those games,...
    






SAG Awards Nominees Announced for 20th Annual Show January 18


The nominations for the 20th Annual Screen Actors Guild Awards are in. The awards show will air on Saturday January 18, 2-14 on TNT and TBS at 8pm Eastern. The nominations are for outstanding...
    






Shirley MacLaine Received Kennedy Center Honors


It was finally decided who the top five individuals would be. And they got a standing ovation at the gala held at the Kennedy Center. President Obama was there too. "The Kennedy Center celebrates...

Elizabeth Banks Lights World’s Largest LEGO Christmas Tree


Hollywood actress Elizabeth Banks helped Santa light the world's largest LEGO Christmas tree at LEGOLAND California Resort at the 11th annual Tree Lighting Ceremony in Carlsbad, California.Banks...

Game of Thrones Honored


Ashton Kutcher tweeted a picture of his Thanksgiving turkey that actually honors HBO's fantasy drama series 'Game of Thrones'. Kutcher's Thanksgiving turkey has a tiny doll version of 'Game of...

Ferrari 458 Italia Honors Niki Lauda


The Ferrari automaker has created a one-off 2013 Ferrari 458 Italia to honor the legendary Formula 1 racer Niki Lauda. This special 2013 Ferrari 458 Italia is created under the tailor-made...